Rex Airlines Date and Name Change Policy: What You Need to Know
Rex Airlines, one of Australia's leading carriers, offers flexibility for passengers through its name and date change policies. Travelers who may need to make changes to their bookings should be aware of the specific rules and conditions. Here’s an overview of Rex Airlines' name and date change policy to help passengers plan their travel adjustments.
Rex Airlines Name Change Policy
Rex Airlines permits name changes on tickets, but with certain conditions:
Reason for Name Change: Name changes are typically allowed for legitimate reasons, such as spelling errors or legal name modifications. In some cases, passengers may need to provide documentation for verification.
Time Frame for Changes: Name changes are generally accepted until a specific time before departure. Late changes may incur additional fees or might not be permitted at all.
Fees and Charges: A fee applies for name changes, which varies depending on the ticket type and the timing of the request.
Process for Name Changes: Passengers must contact Rex Airlines directly to initiate the name change process, either through customer service or via their online platforms.
Restrictions: Some promotional fares or certain ticket types may restrict or entirely prohibit name changes.
How to Change Your Name on a Rex Airlines Booking
Here are the steps to request a name change on your Rex Airlines booking:
Check Fare Rules: Review your ticket’s fare rules to confirm if name changes are allowed. Discounted economy fares typically do not permit name changes, and you may need to purchase a new ticket.
Contact Customer Service: If name changes are permitted, call Rex Airlines’ customer service at +61 1800 407 707 as soon as possible. A fee of $33 per passenger per sector applies for name changes.
Provide Required Information: You’ll need to provide details such as your booking reference, travel dates, flight numbers, and the correct name as per your passport.
Payment: Pay the name change fee via credit card.
Confirmation: Once the name change is completed, you will receive a new itinerary confirming the update.
Rex Airlines Date Change Policy
Rex Airlines allows passengers to change their travel dates under certain conditions:
Eligibility for Date Changes: Date changes are possible, but availability depends on the fare type and the route of travel.
Time Frame for Changes: Similar to name changes, date changes should be made before the scheduled departure. The airline may impose fees for changes made closer to the departure time.
How to Change Your Date with Rex Airlines
Check Your Fare Type: Rex offers several fare types, such as Rex Lite, Rex Plus, and Flexi fares, which allow date changes for a fee. Promo fares, however, do not permit date changes.
Initiate the Change: Visit the Rex website or call their customer service at +61 1800 407 707 to make your request. Ensure you contact them at least 2 hours before your original flight time.
Select New Dates: Choose your new travel dates. Note that you may have to pay a fare difference if the new dates carry a higher fare.
Payment: Pay the applicable $33 fee for online date changes or $44 if you make the change via the call center.
Confirmation: After making the date change, you’ll receive an updated itinerary by email confirming your new travel dates.
Deadline: Failing to make the changes at least 2 hours before your flight will result in the forfeiture of your booking.
Conclusion
Understanding the Rex Airlines date change policy is essential for travelers needing flexibility. Whether you’re adjusting a name or changing a travel date, Rex Airlines offers straightforward processes. For more detailed information or to initiate changes, passengers can contact +61 1800 407 707.
