Mar 5, 2020
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Gabriel Tupula
Big Bang is an IT cloud solution consulting firm, helps implement & integrate cloud system(s) from its vast portfolio of products to optimize the efficiency
Great news for Rootstock customers about the Salesforce AppExchange
https://goo.gl/4BjeKj
There’s a new IDC paper, published just this week, which quantifies the collective global impact of what IDC calls the “Salesforce Economy.” That’s the term IDC uses to describe the ecosystem of Salesforce, it’s partners and customers.
IDC expects the Salesforce Economy will create 3.3 million jobs and $859 billion in new business revenues worldwide by 2022. Rootstock has built our cloud-based solutions on the Salesforce platform, and we’re proud to be a part of that Salesforce Economy. It’s one reason why we’ve been able to deliver so much value to our customers, and why their ongoing digital transformations are so successful.
Exciting as it is to see our great partner, Salesforce, recognized by IDC, there’s other news out of Salesforce that we think is even more noteworthy because it will have a direct impact on the ability of our customers to drive innovation at their organizations.
Salesforce announces big upgrades to AppExchange
As of October 24, the Salesforce AppExchange is offering new features you can use to further customize your AppExchange experience. Upgrades like intelligent search, personalized recommendations and embedded Trailhead Learning will make it easier for you to tap into the Salesforce ecosystem and install trusted solutions from its expanded portfolio of Lightning apps, Bolts, Data, industry solutions (like Rootstock) and more.
What does this mean for Rootstock, and more importantly for our customers? Why should Rootstock customers (and prospects) be excited about the new AppExchange? Let’s take a closer look at that question.
These improvements reinforce Rootstock’s decision to build on the Salesforce platform in the first place.
According to Rootstock CEO Pat Garrehy, “Six years ago, we saw the opportunity and believed we could build a very robust ERP system on a contemporary PaaS ecosystem faster than anyone else on the market” and be ready to satisfy the emerging needs of manufacturers.
“We knew the functionality required by large companies and we knew that it was critical to choose the right technology,” Garrehy continues. “We chose Salesforce because we recognized that Salesforce was riding the crest of the new cloud momentum, and that they were building a partner ecosystem with their technology…and that their technology was industrial strength. The Salesforce platform enabled us to develop a ‘best of breed’ strategy on a single technology.”
Even before these AppExchange upgrades, being built on the Salesforce cloud has created benefits for our customers.
“We love that the Salesforce cloud is very stable,” Garrehy notes. “Having been on the Salesforce platform for more than six years now, I can attest that the downtime is nearly nil.” The benefit to manufacturers of reliable up time is fairly obvious.
“We also love that there are so many capabilities that are part of the platform, such as workflows, mobile, dashboards, and the future integration of AI and IoT.” In other words, the Salesforce platform delivers a great deal of flexibility, so Rootstock customers can readily customize their solution to their particular needs.
The new AppExchange will further enhance the ability of our customers to drive innovation and transformation.
Rootstock has always seen the AppExchange as an important resource for our customers who want best of breed options to meet their business needs. For prospects, as they begin their search for a new ERP solution, access to everything available via the AppExchange enhances their confidence in choosing Rootstock. For everyone, the impact on innovation can’t be overstated.
Now, with the new features Salesforce is unveiling – such as intelligent search, personalized recommendations and embedded Trailhead Learning – the AppExchange experience will become even more customized for every customer, making it easier to tap into the Salesforce ecosystem and install trusted solutions from its expanded portfolio of Lightning apps, Bolts, Data, industry solutions and more.
In situation after situation, being an AppExchange partner has provided unique business value for Rootstock customers.
By its very nature, the AppExchange offers unique business value for anyone who uses it, including Rootstock customers. Consider the fact that an organization can come to the AppExchange without having moved any of their applications to the cloud, and find pretty much any and every application they deem necessary for their specific operations (there are literally thousands of apps on AppExchange). Not only will those applications be cloud-based, but they can all be integrated with each other through supported APIs.
For example, Matouk, a world-renowned textile manufacturer, producing high-end bed and bath linens, came to the AppExchange looking for an ERP solution. They chose Rootstock. But they also found Zencraft, a shipping services provider whose solutions dovetailed nicely with Rootstock. Because both applications were built on the Salesforce platform and offered through AppExchange, integrating them was incredibly simple.
Rootstock will respond to the new AppExchange by identifying opportunities to deliver even more value to customers.
Rootstock will continue to embrace the AppExchange for the incredible value it delivers as a resource for any manufacturer looking to move their operations to the cloud while streamlining and improving their operations. As we move forward with enhancements to the Rootstock solution – whether through additional functionality or through the integration of technology such as Einstein and the capabilities of other AppExchange partners – we fully expect our customers to benefit tremendously from our close working relationship with Salesforce and the AppExchange.
Check out the new Salesforce AppExchange and see the improvements for yourself!
A Brief History of ERP Software Part Two – From Client-Server to On-Premise
https://goo.gl/4SGNr3
Pat Garrehy knows ERP software. The founder, President, and CEO of Rootstock Software, Mr. Garrehy has over 30 years of management, sales and technical experience as a software architect and engineer. Mr. Garrehy recently sat down to share his thoughts on how ERP software has changed over his distinguished career. Here is Part Two of that discussion.
Part Two – From Client-Server to On-Premise
It seems that everyone uses the word ERP today but the true thread for comparison are those product based companies of today that manufacture, distribute, service and/ or remanufacture. They use ERP software that can manage the supply chain and has the software to support engineering, procurement, sales, planning, inventory, cost accounting, scheduling and even financials.
The 1990s
In the early 1990’s we had client-server and Windows and that technology came with many moving parts. You had operating systems, windows, database management systems and programming languages. Integrations to other software packages were difficult and problematic because each software package used their own independent versioning control. Because of this, software vendors had no choice but to put all ERP functionality into a single package, and that caused the software to become bloated with with functionality that the customer didn’t need or want. Implementations were difficult and time-consuming because the customer was confused about what software switches to turn off and on.
In this era of bloated software, some of the software was bought from other companies and difficult to integrate even though it was packaged and promoted as one-stop software that had all of the functionality.
The hardware (IBM, HP, SUN UNIX-based hardware) and the database management software (Oracle, Informix, Sybase) were reliable when compared to the Windows software of the time, which was constantly experiencing programming bugs. Large companies whose main plants ran on mainframes migrated to this new client-server architecture. By the mid 1990’s, second tier plants were running on minicomputers such as IBM’s AS400 Series.
On-Premise
Since the late 1990s, SAP and Oracle have dominated on-premise ERP in large Tier-1 manufacturing enterprises, but primarily as the ERP system at the corporate level. They have not been that successful in being implemented in Tier-2 small and medium sized plants. Therefore, most of what is written about Tier-2 ERP understandably discusses different types of solutions being considered for the large enterprises’ next tiers’ plants and divisions, and how they will integrate with these larger, Tier-1 corporate systems. As late as 2009, Gartner reported only on-premise ERP software vendors in their Tier-2 ERP magic quadrant.
But this on-premise pricing model and the old architecture required you to stuff all of the options in the same software, still burdening every customer with many features that they couldn’t use. This old architecture contained complexities in the use and certainly in the implementations as to which switches to set to ‘turn off’ functionality that they didn’t need.
On-Premise vs. the Salesforce Cloud
Today we see a lot of companies that are on AS/400s running older, proprietary IBM-based systems such as BPICS and MAPICS. These companies are now looking at cloud ERP to lower IT costs, improve operational performance, and get faster deployments and easier upgrades. So now these companies are finding Rootstock.
The Salesforce cloud lets us decide what core functionality should be inside the package and how tailoring can be easily done outside the package. For example, Rootstock has a customer that is an industrial, medical and special gases provider who supplies compressed, bulk and pipeline gases, chemicals, engineering solutions and equipment. They had a special project to track the chemicals and gases for one of their customers, who is one of the world’s largest and highest valued semiconductor chip makers. The solution provided was a combination of the standard Rootstock functionality with extensions that were easily developed using Salesforce technology. This solution couldn’t have possibly been developed in the budget and time frame required with an older on-premise software package, regardless of the functionality of that standard ERP legacy package.
How the Cloud Can Help Increase Revenue from After-Sales Service
https://goo.gl/AXZOeN
Thanks to technology innovations made possible by the cloud, manufacturers are able to leverage after-sales service to increase revenue and improve customer satisfaction. Cloud ERP solutions help organizations streamline their workflows and provide visibility into their entire operation. These new efficiencies are helping firms optimize their service organizations and integrate service and maintenance data from smart sensors, ultimately driving after-sales service growth.
Manufacturers are looking beyond product sales for ways to overcome continuing market volatility and declining margins, and are finding opportunities in after-sales service. In “IDC FutureScape: Worldwide Manufacturing 2017 Predictions,” IDC Research, Inc. analysts predict that by 2020, manufacturers will realize 20% more aftermarket revenue by improving product and service quality to enhance the customer experience.
Many manufacturers are already implementing growth strategies and new business models based on service, which delivers higher margins and happier, more loyal customers. To ensure that these new growth strategies are successful, organizations are using cloud-based ERP systems along with other new technologies.
Improved efficiency in the service operation leads to better resolution rates, more accurate billing, and improved upselling and cross-selling. Two areas of operation in particular, service parts management and service contract management, have great potential for after-sales revenue.
In our on-demand economy, customers want fast and reliable service. Manufacturers must be able to forecast and react to these customers as quickly and accurately as possible. A big part of a successful and efficient after-sales service operation is a cloud-based service parts management system that optimizes inventory to cut costs, increase profitability and improve customer satisfaction.
Cloud ERP solutions give manufacturers visibility to every step in the supply chain, including parts inventory. Firms can see immediately which parts will be needed to service their customers’ products and plan their inventory to minimize costly parts that are not needed. Manufacturers can also take advantage of the just-in-time nature of 3D printing to create parts that may be unavailable or require a special order.
In the past, manufacturers and their channel partners relied on ineffective, manual tools to manage service contracts. They didn’t know which customers bought service contracts, when those contracts were due for renewal and which customers owned products not protected by service agreements. Renewal rates suffered as a result.
But the cloud has changed all that. Firms can now track the entire service lifecycle more efficiently, and recapture a lot of lost revenue. Manufacturers can improve data quality by analyzing a variety of data sources and systems across the supply chain. They can measure the effectiveness of incentive programs, renewal rates and registration rates. They can use predictive analytics to predict what their customers will buy next. Taken together, these steps can reveal opportunities for revenue.
The Internet of Things (IoT) may have the largest impact on service organizations through the use of smart sensors installed in machines, service vehicles, packaging, and the products themselves. The resulting improved service will go a long way to capturing customer loyalty.
Smart sensors installed in service vehicles can help dispatchers route or reroute service technicians as needed to answer service calls, as well as monitor technician productivity and accurate billing.
Smart sensors installed on the shipping container, package, label and in the product give organizations real-time data about location; environmental conditions such as temperature, vibration and humidity; and product performance.
Smart sensors installed in products can tell service organizations when the product is due for calibration or preventive maintenance. They can monitor product operation to ensure that equipment and machinery is being operated properly and identify improper operation that may void the warranty.
Smart sensors can monitor products for warning signs that service is or will be needed soon. Automated workflows made possible by the cloud would then trigger automated responses and automatic service intervention.
There are other ways that manufacturers can find revenue in after-sales service, thanks to the cloud. For example, firms can aggregate and package important data into valuable insights that can be offered to customers to add new revenue streams.
The cloud has changed manufacturing and not just on the shop floor or in the IT department. Cloud ERP solutions help firms leverage critical business intelligence and technology innovations to uncover revenue opportunities in after-sales service.
Soon, Cloud ERP Users Will Be Surfing the Wave
Salesforce Wave Analytics, the first cloud analytics platform designed for every business user, makes it easier than ever for anyone to explore data, uncover new insights and take action instantly from any device. Chuck Olinger demonstrated how Rootstock ERP Performance Dashboards would extend the power of the Salesforce Wave Analytics Platform to help every business user monitor measure and analyze the enterprise’scompany performance, profitability and efficiency from any device.
Read the rest of this blog at www.rootstock.com
Ultra Consultants & Rootstock Present a Vital Free Webinar - Attention, Manufacturers! Considering Cloud ERP? (Especially on the Salesforce Platform!) Today, not all ERP systems are developed from a manufacturing core. The problem for the manufacturer is that many vendors imply that they will work in manufacturing or any other sector. They won't. Be Aware - Cloud ERP is very different than Cloud Manufacturing ERP Cloud Manufacturing ERP should be full-bodied, already adapted to your industry from Electronics to Heavy Equipment, Job Shop to Engineer-to-Order With a series of manufacturing modules, you can obtain Cloud Manufacturing ERP with the integrity, robust performance and flexibilities that traditional On-Premise ERP provides Being on the Salesforce Platform provides a plethora of key advantages Cloud Manufacturing ERP helps you manage your business/manufacturing affordably, without investing in a computer infrastructure.