Rsupport Builds NTT Docomo's 'Online Customer Counseling System'
On March 2, Rsupport, a company specializing in non-face-to-face and remote solutions, announced that it has deployed a cloud-based "online customer service system" for NTT DoCoMo, Japan's largest mobile operator, making it the first telecommunications company in Japan to offer online customer service.
Rsuport has added new features to RemoteVS, such as Co-Browsing technology, two-way screen sharing, and agent avatar profiles, to maximize customer-agent interaction. The online contact service allows Japanese mobile phone users to easily and conveniently access a wide range of products and services at a time and place of their choice without having to visit a physical store.
With the deployment of NTT Docomo's online customer service system, Rsuport plans to actively expand its presence in domestic telecommunications companies and related markets.
일본 이동통신 시장 점유율 1위인 NTT도코모가 고객 편의성 및 만족도 향상을 위해 알서포트와 손잡고 온라인 접객 서비스를 일본 통신업계 최초로 선보인다비대면·원격 솔루션 전문 기업 알서포트(대표 서형수)가 일본 최대 이동통신업체인 NTT도코모의 클라