In theory my work involves tracking the progress of hundreds of custom orders across our company, from initiating the ordering stage, to verifying accuracy of artwork and other specifications, to tracking shipment and delivery times, to acting as a central correspondence point between vendors and manufacturers and our sales team and our clients, to finding any gaps or critical errors in the process.
In reality my job is playing a giant game of CAN I MAKE THIS ANY CLEARER FOR YOU
My average conversation:
me: Would you like the dark blue bags or the light blue bags them: We liked these sample bags the other week they were PERFECT me: Were they the dark blue bags or the light blue bags
My average conversation:
me: Hey who would you like to send this order to? them: Oh our vendor representative would be great! me: You do not list a vendor or a representative. Who would you like to send this order to?
My average conversation:
me: So for that imprinting method our vendor doesn’t offer metallic silver. They also don’t offer gray imprints. What color would you like? them: Oh since they don’t do silver let’s do gray me: They don’t do gray. What color would you like?
My average conversation:
me: Hi! The estimated ship date for this order passed. Do you have an updated ship date or tracking? them: Oh this shipped last week me: Do you have tracking
You also think these conversations would get resolved quickly. No. No they do not. You can spend a week and a half of back-and-forth telling people the correct color and placement of a logo on a shirt and it will come back wrong seven times. You genuinely start to question reality and whether you know what "red" is after you get non-red seven times
I love humanity but we are all collectively Jared 19 never learned to read
