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Don't just fix it for your customers, explain how you did it
Autopilot is easy – it’s the comfort zone of responding to a service request, fixing it and then moving to the next (probably similar) request.
Stop drifting along and think carefully when the next service request arrives. What will you be explaining to…
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Raise your next service desk ticket the right way
In a working age dominated by streams of endless email, often carelessly composed, it’s easy to send rapid fire requests for assistance to your nearest service team. Give them a helping hand and raise that service ticket the right way – your service team…
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