Why Use Customer Experience Management Companies
One of the challenges that businesses face is ensuring that their customer service meets and exceeds that of their competition. According to recent surveys, even in the economic downturn, a majority of people are still willing to pay more for better customer service. It is critical that businesses are able to keep customers happy, even if they have a less than stellar experience, and they can do this by using customer experience management companies.
ServiceCheck, a leader among customer experience management companies, offers CustomerLink to enable businesses to provide their customers 24/7 customer service options. CustomerLink offers companies a way to collect feedback, respond to complaints, and to resolve customer issues as well as keeping track of these interactions.
For many businesses, the cost of creating an in-house customer contact center is prohibitive not to mention time consuming. However, with CustomerLink, companies can immediately provide outstanding service options to consumers for a fraction of the cost. ServiceCheck boasts an experienced and well-trained staff who are able to collect and respond to feedback with a focus on customer retention and satisfaction.
ServiceCheck provides multiple 24/7 customer service contact options. While some companies may only offer email as a point of contact, with CustomerLink, people are able to reach out to a company via live agents, email, web forms, social media, and comment cards. Live agents are especially important because they provide a personal touch, something many consumers feel is lacking in businesses.
CustomerLink services are accessible to customers at all times because people now expect companies to be available for them around-the-clock. Growing numbers of individuals now call after 6 p.m. and on the weekends, and if an agent is not available to assist them, these customers frequently take their business elsewhere.
ServiceCheck offers a variety of cost effective customer feedback collection and retention solutions to businesses that enable organizations to improve customer loyalty.
