How Gamification Can Leverage Worker Engagement in Your Warehouse
One of my customers, a bulk picking department manager, asked an intriguing question the other day: How can I keep my employees motivated and working hard?
His organization had deployed our wearable devices a year or so ago, and I had called on him to check in and see how they were being used and how much savings they had achieved. He’d had much success, and we had helped this customer come a long way in helping people to work in a more connected manner. But he still had this one headache—keeping his workers engaged and focused.
I’ve come to realize that the biggest challenge we have is helping organizations navigate the change to using the wearable devices. That’s largely because people are outside of our control. We have found younger employees, the tech-savvy millennials, adapt easily to these kinds of changes, but the older generation is slower to adapt, wanting to hang on to old ways and old technology and practices.
I asked my customer to explain further. He told me that many employees were able to maintain enthusiasm and interest throughout the workday, easily meeting and exceeding 100% utilization and earning their incentives. Unfortunately, he also had another group that always started slow, peaked mid-day, and then go downhill, missing the mark equally consistently. The challenge then was to get this second group to start strong and continue—so that everyone could earn their incentives and ensure corporate success.
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