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With our years of experience in telecommunications, find out why customers continue to rely on SOURCE.
Our mission is to exceed the expectations of our customers by creating value as the trusted business partner in the communications ecosystem, through the integration of people, technology, and systems. Check out how Source can help you and your business.
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Take control of your investments with our inventory logistics process. Our unique tools provide total inventory control, offering you asset inventory logistics solutions that can be customized to meet your specific business needs. We invite you to take a tour of our facility in the video.
Product Support Notice
This is a Product Support Notice
Please ensure the following applicable changes have been implemented. If you need assistance, please call SOURCE Maintenance at 800-647-2203.
Name of problem:
NTP Activation on Network Time Protocol Servers
Platforms affected:
Any system with Linux Red Hat as an operating system - Avaya based servers
Scope
Coming up on June 30th one second will be added to the atomic clocks, a.k.a. Leap Second. How this affects Linux Red Hat system is, Network Time Protocol (NTP) servers run off an atomic clock. Often Avaya products use an NTP server to keep sync’d timing. All current and some MD’d Avaya products use Linux Red Hat as an operating system.
Auto Adjust Bug
Red Had has a bug that when the system auto adjust for Leap Second it prints a message that the internal clock has been adjusted.
There is a potential in some occasions when the message is printed, it may cause the kernel to restart, in turn restarting the operating system.
Avaya has released patches for only for some of the products that could be affected. The other product patches are still pending and many still are in a TBD state for a patch release date.
What does this mean?
Avaya product that is running Red Hat will have to be checked to see if NTP is being used. If NTP is not being used no action is required.
If NTP is being used, and the server does not contain the patch then one of 2 options are available:
Turn off NTP prior to Leap Second on June 30th 2015 at 23:59:59 – requires a reboot of the system, then turn NTP back on after Leap Second
Install a Leap Second patch provided by Avaya if there is one available.
The issue is spread to multiple Avaya products. The most current status can be found on the following link, Reference Document
http://downloads.avaya.com/css/P8/documents/101010153
SOURCE clients who currently have SRM services included as part of their current Maintenance Supports Services, a SOURCE engineer will be reaching out to the primary contact for remediation.
If assistance is required for Maintenance Clients without SRM services, please call the SOURCE HelpDesk at 800-647-2203 and open a ticket.
Normal services charges will apply for this service.
If you do not currently have a Maintenance Support contract and require assistance, please engage your Account Executive to request a proposal for Support at 800-788-9598.
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SOURCE, Inc.
14060 Proton Rd.
Dallas, TX 75244
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