#support philosophy

[bsanevans]

Customer Satisfaction is Worthless, Customer Loyalty is Priceless

Here is another book review! "Customer Satisfaction is Worthless, Customer Loyalty is Priceless"

Hi all! Today, I will write about the forth and last customer service book I read before my reapplication. It was the thickest book, but I personally found it to be the easiest book to read out of the four I read. The author is quite blunt, but gets right to the point. The illustrations and real-life stories he shares are hilarious and made the reading quite enjoyable.

So here it goes! My sho…

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[bsanevans]

My Support Philosophy... Done (?)

My Support Philosophy… Done (?)

Hi everyone. As part of my reapplication yesterday, I went and finished up the “My Support Philosophy” page I have been working on. I’ll keep this post short, so if you’re interested, go check that page out and let me know what you think😉

While the core essence of my support philosophy probably won’t change, the way I articulate it and especially how I practice it will probably change over…

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[bsanevans]

Delivering Happiness - Part 2

This is a continuation of my last post... Delivering Happiness - Part 2

Hi all! This is a continuation to my last post, “Delivering Happiness – Part 1“. It is a small book review of the book with the same title, by Inghilleri and Solomon. Again, I will try to keep this short and concise, listing only a few other points that stood out from the book.

Delivering Happiness A Path to Profits, Passion and Purpose by Tony Hsieh (CEO of Zappos.com, Inc.)

Find the…

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[bsanevans]

Delivering Happiness - Part 1

Here's another book review... "Delivering Happiness - Part 1" ;)

Last month, I wrote two posts explaining what I had learned from reading “Exceptional Service, Exceptional Profit” by Inghilleri and Solomon. In this post, I will do a similar thing with another book I was recommended to read, “Delivering Happiness” by Tony Hsieh.

Related post: Exceptional Service, Exceptional Profit – Part 1

Related post: Exceptional Service, Exceptional Profit – Part 2

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[bsanevans]

Exceptional Service, Exceptional Profit - Part 2

Exceptional Service, Exceptional Profit – Part 2

Last week, I wrote my first book review / study notes from reading the book Exceptional Service, Exceptional Profits by Inghilleri and Solomon. (If you missed that post, you can check it out here: Exceptional Service, Exceptional Profit – Part 1) This post is a continuation of that, but I am only going to look at one chapter today. Hopefully this will keep this post shorter and concise.…

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