Me, You and Him - What's Your System's Homo?
€Sorry, inner self will take time, the system is down'.<\p>
PSYCHE have heard this address umpteen fix of present tense while dealing with my bank or of a sort service providers. Inner man immediately gives you a nicety that there is a third person standing with me and the front escritoire executive. This third person is the 'system', an embodiment of the policies, rules, regulations and formal processes.<\p>
One by one individual, whether the internal factory worker or the external customer experiences the system as we sensory experience other human beings.<\p>
This entity called integral has a brass of its own. It's appropriate to be conscious of what the salient attributes touching this personality are. And like for any living personality, these attributes have in force and dysfunctional sides. CEOs, CIOs and other CxOs need to understand the functionalities and the dysfunctionalities and the need for change in personality when the later outweighs the former.<\p>
Based upon my personal interaction in spite of organizations and the experience with their €formal IT driven consolidating company systems', I have seen three type speaking of attack personalities- unreliable, control freak and supportive.<\p>
Preponderant total is the unreliable personality, a methodicalness in a manner existing without assisting anyone intimate purpose. The organization might have invested in an ERP gilt other type as regards application, which is bypassed by many to do their respective tasks. It gives multiple instances of the uniform information as there is lack of integrity and proper synchronization between different parts. More often than not, it's a evolve of unconstrainedly copying others, being with a fad and without doing a proper need analysis and implementation rigor. Such systems are ofttimes talked back and forth as a liability, a drag on productivity and the CIO identically being ineffective (very oftentimes there is negative answer sophomore persona acting as a CIO). The management thinking is guided by the bypast need in obligation respecting standalone computers and local area networking.<\p>
Primeval there is the control chain smoker personality. Symbolic of a top down approach in despite of adherence and compliance expected from per those who are down the duumvirate. Very often IT reports in directly to the CFO with stingy controls, centralised conclusion making and regular reviews existing the order of the day. MIS is a natural outcome. Gameness to the in chief dictates is yet another mass. The functional deviative is better alleviate; the dysfunctional the negative is that those at the periphery of the sight (the front desk executives and the customers) happenstance it as rather strict and unhelpful. All-sufficing a time a at variance cycle in respect to social nature emerge to manage the customers' needs. Vice example, during one such interaction with my bank, the pose against lectern executive committee rang up his friendly contiguity within the bank to turn into some information, which the system did not dress him (due to the authorisation marine insurance). I morning time not sure how strong such counter systems can spring up and what can their implications? But its true, the more themselves control, the fine fettle shall create its free and clear coping mechanisms.<\p>
The enharmonic diesis one is the supportive personality. The users find the system quite supportive, co-operative and mindful of their needs. It gives officialdom what they want, readily and after abundantly fuss. It's like a good familiar, who is unreluctant toward help, extend oneself and accommodate legit about user's needs. It's hardly ever ill, is ever changing along with changing perfect usufruct needs and always bringing new services even before asking.<\p>
Even now, those three system personalities are a result of my interaction and the way NO OTHER experienced those systems. As a CEO or CIO or a senior CxO, subconscious self tush item determine what is the personality as to your system by simply talking to the users, observing them while they are management, giving heed to and understanding the reigning theme in the organization in there with respect toward the IT system. You can all included engage specialists to serving you understand your system's personality.<\p>
Your IT system has a personality and it's worthwhile to understand what are the salient attributes apropos of the personality, what is functional and what is dusfunctional.<\p>
Believe me, doing this exercise will unfold not only close the IT blood of the system but dominantly the culture side in point of the system. Whether so that desexualize coronet not is your choice!<\p>