Fearless Fridays: From customer experience to creating positive change
This month’s Fearless Fridays is with Vicky Mason. Vicky and I met when I came in to consult at Vertu, where she was heading up the customer experience team, during my first years after leaving my corporate job. Vicky herself had been working in big companies since university. It was when she had her second child that she decided to take the leap to work for herself.
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