Aug 20, 2016
Having to sit on the floor in our new house due to the negligence of @homebase_uk. Couldn't keep their promise of delivering a sofa, couldn't be bothered to inform us, couldn't be bothered to refund the money. The telephony staff are rude, incompetent, and incapable of communicating. After days of fighting for compensation after their insulting offer of a £20 #homebase voucher -our Cheque never appeared. After more phone calls, being accused of lying, being constantly interrupted & still without sofa the issue is still unresolved. Absolutely disgusting 'service' & a place I will never go back too. #awful #whereismysofa #badcustomerserviceexperience