Work Today in a Nutshell
-I get the privilege of wasting four hours assisting with an eligibility briefing because intake is understaffed
-Director comes up to my supervisor after briefing and says we’re giving vouchers out to these people in two weeks (there’s normally a 2-3 month delay from the time someone attends an eligibility briefing to the time they receive a voucher)
-Supervisor stares blankly at director for about 10 seconds, presumably trying to figure out if she’s joking because of the utter absurdity of a 2 week eligibility turnaround
-Supervisor points out that our admin plan requires 10 business days’ (2 weeks’) notification to participants before any briefing takes place and that almost everyone who showed up today was missing information - we’re required to give them 2 weeks just to get that information back in addition to the 2 week notification before a briefing (and also there’s the whole thing where eligibility actually needs to be determined...)
-Director says we need to get our numbers up and aggressively pursue attaining all of the missing information so that the voucher briefing invitation letters can go out by the 9th. Assuming it typically takes outgoing mail 3 days to reach our participants (and the third day would be a Sunday in this case), that means they’ll get their invitations one day before the voucher briefing
-Director, as usual, refuses to listen and decides, “that’s how it’s going to be,” completely ignoring the violations of our admin plan. When this backfires and the executive office asks her how it happened, she will completely deny ever having authorized it and will claim that the intake department misunderstood her, because that’s what she does every time one of her aggressive pushes backfires.
-Everybody else polishes up resumes to look for new jobs