Setup & Troubleshoot Antivirus

Setup & Troubleshoot Your Antivirus Product.

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Fix problems downloading your Norton device security product

If you cannot download or install your Norton product on your device, select one of the following that best describes your situation:

Norton Download or Norton install doesn't start or complete

Your Norton device security installation begins when you run the downloaded file. To locate the downloaded file, do one of the following depending on your browser:

For Windows: Press Ctrl + J key, to open the Downloads window in your browser, and double-click the file that you downloaded.

For Mac: Press Command + Option + L, to open the Downloads window in your browser, and double-click the file that you downloaded.

When you start the installation and if nothing appears, there are chances that the install window is hidden behind other windows. We suggest that you minimize all open windows to see the installer.

If the download doesn't start or progress, we suggest that you re-download the file. For detailed instructions, read Download and install your Norton device security product.

If the install did not complete or if you cannot open your Norton device security, we suggest that you download and run the Norton Remove and Reinstall tool. Read, Download and run the Norton Remove and Reinstall tool.

I see an incompatibility message while installing Norton setup key

Norton products are not compatible with Chromebooks.

Click one of the links depending on the message that you see:

On Windows:

"This product is not compatible with this computer's current operating system..."

"Your version of Norton product is incompatible with this version of Windows..."

Error: "One or more programs on your computer are not compatible with this Norton product..."

On Mac:

"Incompatible Software: This version of Norton product is not compatible with this version of macOS"

"We have detected an incompatible version of Norton product. Please uninstall the existing version..." on Mac

"Installation failed: We have detected incompatible security software installed on your computer. Please uninstall..."

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Download your Norton product purchased from a retail store

To install the Norton device security product that you purchased from a retail store or a third-party affiliated website, create a Norton account or add the purchased product to your existing account.

If you already have a Norton subscription, you can install it on your device by signing in to your account. For more details, read Download and install your Norton device security.

ADD THE PURCHASED PRODUCT TO YOUR ACCOUNT AND INSTALL YOUR NORTON PRODUCT

During the setup process, you are offered to enroll to an automatically renewing subscription. For more details about automatically renewing subscriptions, read Learn more about your automatically renewing subscription.

From your web browser, go to norton.com/enroll.

Click Sign in.

If you do not have an account, click create a new account and complete the sign-up process.

In the Get Started page, click Enter A New Product Key.

Type the product key and click >.

Your product key is a combination of alphabetic and numeric characters. It does not contain any special characters.

If you purchased a boxed product online or at a local retail store, your product key is inside the box either on a sticker, or printed on a card in the box.

Your subscription begins when you enter the 25-character key found on your product card or order confirmation email.

If you see the message "Invalid Product Key", read Message: "Invalid Product Key".

Read the License and Services Agreement and click Agree.

In the Annual Automatic Renewal Authorization page, update your billing address and credit card details.

Read the Subscription and Automatic Renewal Payment Authorization and click Turn on Automatic Renewal or Start Subscription.

Click Agree & Download.

Follow the instructions displayed to Run or Save the Downloader file. These can be different depending on your browser. If you save the file, make sure that you double-click the file from the saved location after the download is completed.

Once the Norton installer is executed, your product is downloaded, installed, and activated automatically. Your device displays its current protection status and additional software can be installed from within your account.

COMMON MISTAKES WHEN ENTERING NORTON SETUP PRODUCT KEY

Spaces in the product key will cause an error.

Make sure you are entering license information for the specific product you are using. License information for one Norton product is not interchangeable with another product.

For example, you cannot use the product key for your Norton device security product to activate Norton Utilities Premium. You can find the product key for Norton Utilities Premium in the My Subscription page of your account.

If you still see a message indicating incorrect or invalid licensing information, verify that you typed the license information exactly as shown.

Some characters (such as the number 0 and the letter O) can look very similar. Try double-checking the following: the letters O, l (lower-case l), I (capital I); and the numbers 0 (zero) and 1 (one).

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Transfer your protection from one device to another device

Your subscription comes with a limited number of licenses to protect your various devices. If you have used up your licenses, you can transfer a license from an unused device to allow installation on another device. To check if you have any licenses left with your subscription, read Find the licenses left with your subscription.

TRANSFER YOUR NORTON LICENSE TO ANOTHER DEVICE

Sign in to your account.

On the Device Security page, identify the device that you no longer want to protect.You cannot remove the license associated with a device that has a red or gray (inactive) status.

 You must fix the issues in that device before you remove the license associated with it. 

If you cannot fix the issues, you can remove the device from your account.

If you do not see the device, click View History link at the bottom of the device list to see your older inactive devices.

 If you still do not see the device, the device may be associated with a different product key or subscription.

Click the More options icon available below the device and in the menu that appears, click Manage License.

In the Manage Licenses page, select Remove License and then click Yes to confirm.

Once you remove a license from a device, the device is no longer protected and is removed from the Device Security page.

To install the protection on a new device, click Install Now.Follow the on-screen instructions and complete the installation. 

For detailed steps, read Download your protection on your device.

Install your Norton protection on another device

DOWNLOAD NORTON DEVICE SECURITY

Sign in to your account.

Under the subscription that you want to extend to your other device, check if you have licenses left with your subscription.

If you have an unused license, click Download.

Click Send a download link.

Do one of the following:

To get an email with a download link, type an email address that you can access from your other device and then click  icon.

By default, your account email address is filled in.

To get a text message with a download link, click Text and do the following:

Select your country from the drop-down list.

Enter the mobile number on which you want to receive the text message.

Click  icon.

To copy the download link, click Copy Link.

To get the app on your mobile, scan the QR code at the right side of the screen.

For detailed steps, read Download your protection on your device.

Install your protection on your current device

Sign in to your account.

In the My Norton page, click/tap Download.

In the Get Started page, click Agree & Download.

If you are on a mobile device, choose the subscription that you want to download and tap Next.

Follow the on-screen instructions. For detailed steps, read Download your protection on your device.

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What are the Steps to Activate And Redeem Norton Antivirus?

To download and install the Norton Anti-virus software on your device, follow the how to Install Norton Antivirus with Product Key instructions that are given below.

Turn on your Windows computer and launch a web browser.

Go to the manufacturer’s site and click the Sign In button.

Type your registered email address and password to sign in to your account.

Click Create an Account if you do not have one.

If you have a Norton product key, select Enter a New Product Key to continue.

If you do not have one, get a new subscription.

You can also click Send a Download Link if you wish to install it on other devices.

Select Agree & Download and wait for the download process to complete.

Click Run and the User Account Control window appears on the screen.

Select Continue and follow the how to Install Norton Antivirus with Product Key instructions appearing on the screen to complete the installation.

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How To download and install the Norton Anti-virus software on Windows And MacOS?

To download and install the Norton Anti-virus software on your device, follow the how to Install Norton Antivirus with Product Key instructions that are given below.

For Windows Follow Steps:

Turn on your Windows computer and launch a web browser.

Go to the manufacturer’s site and click the Sign In button.

Type your registered email address and password to sign in to your account.

Click Create an Account if you do not have one.

If you have a Norton product key, select Enter a New Product Key to continue.

If you do not have one, get a new subscription.

You can also click Send a Download Link if you wish to install it on other devices.

Select Agree & Download and wait for the download process to complete.

Click Run and the User Account Control window appears on the screen.

Select Continue and follow the how to Install Norton Antivirus with Product Key instructions appearing on the screen to complete the installation.

For MacOS Follow Steps:

Remove the existing security software from your Mac computer.

Visit the Norton Security page and select Get Norton Security Online.

Log into your account using the registered email address and password.

Click Install Locally and start the installation process.

Double-click on the downloaded file and click the Run option.

If a prompt appears for confirmation, click Open.

Select Agree & Install and a security tool window will appear on the screen.

Click Install Helper and select Open Security Preferences.

Select Allow and click Continue to complete the installation.

Restart your Mac computer and you will see the Norton software appearing on the screen and repeat how to Install Norton Antivirus with Product Key steps.

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How to Activate Or Reedem Norton Antivirus with Product Key Easily?

Norton Antivirus is a software that facilitates the users to prevent viruses and other malware from entering the computer or other devices. It also gives protection to your computer from viruses such as Trojan horses, and spyware. You can use the Norton Anti-virus software to scan the computer for threats automatically. It can block phishing attempts from websites that try to access your confidential information and also go through how to Install Norton Antivirus with Product Key instructions.

To Download and Activate Norton Anti-virus software on your device, follow the how to Install Norton Antivirus with Product Key instructions that are given below.

Go to the manufacturer’s site and sign in to your account.

If you are not registered to a Norton account, click Create an Account.

Furnish the required information and complete the sign-up process.

If you have an account already, sign in with your email address and password.

Select Sign In and a Get Started page will appear on the screen.

Click the Download Norton button and select Enter a New Product Key.

Type the new product key and click Agree & Download.

If you do not have a product key, enroll your new subscription and go through the how to Install Norton Antivirus with Product Key steps.

After you download it, click Run and follow the on-screen Norton Antivirus Troubleshooting instructions if any.

Now your Norton product is activated.