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Amazon Appeal Services | Amazon Suspension Appeal

UK Based Amazon Suspension Appeal Service. Appeal prime Help Sellers to Appeal Suspensions & Get Their Accounts Reinstated Within 72 Hrs.

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How to Reinstate a Suspended Amazon Seller’s Account Quickly?

With so many sellers joining the amazon sellers platform, one of the most common issues that bother them is a suspension of Amazon seller accounts. When your Amazon seller account is suspended, you have every right to be upset and sad about it, as, after all, you can’t make money when you can’t sell. In the forthcoming reading, you will read about the significant reasons behind the suspension and what are some dos and don’t to reinstate Amazon Suspended Account.

Why Does Amazon Sellers’ Account Get Suspended?

There are several reasons why your Amazon seller’s account can get suspended. Following are some of the reasons:

Poor Performance of Sellers

One of the primary reasons Amazon Sellers’ accounts get suspended is the poor performance of sellers. There are some standard performance metrics that every seller needs to meet to sell on the platform. Amazon is very particular about its rules and regulations, especially those rules that violate the buyer’s satisfaction level.

Policy Violation

Amazon aims to offer the best services and products to its buyers, and because of its customer-oriented policies, a large number of buyers across the globe trust the platform. Hundreds of thousands of sellers are associated with the platform, and keeping an eye on each seller becomes difficult. That is why they want each seller to follow the terms of service strictly, and any deviation can result in account suspension.

Having Multiple Accounts

Amazon encourages fair selling practices. When a seller operates more than one account for selling the same item, then it is considered illegal as per Amazon’s norms. If Amazon finds out about the same, it will suspend your selling account.

Selling of Restricted Products

If you are selling any restricted, inauthentic or counterfeit product on Amazon, and if Amazon finds out about it, then your account will be suspended. You can check out the complete list of restricted products in different regions from the official website of Amazon.

Dos and Don’ts to Reinstate the Amazon Seller’s Account

The key to reinstate the amazon seller’s account is patience and guidance on how to do it in the right way. Following are some dos and don’ts that you should strictly follow to reinstate the Amazon seller’s account.

Stay Calm

The most important and foremost step in the Amazon account reinstatement process. We know that you already know about it but keep in mind that your anger and bad behaviour with Amazon’s team won’t help reinstate your account; in fact, it will make the process even more difficult.

Be Professional

Some amazon account reinstatement processes take a lot of time and patience. You may have to write a number of times to the Amazon team. During the entire process, keep calm and stay professional. Do not get into unprofessional behaviour like abusing Amazon’s people, blaming Amazon for suspension, and bothering them with countless emails. Instead, take help from a professional amazon appeal service to reinstate the account in a short period.

Don’t Jump on Appeal Button

After account suspension, the appeal button seems to be an exciting option, and people often jump to appeal without a well-thought-out plan of action. Before appealing, ensure to have a right appeal. Your appeal should cover significant things like the reason your account was suspended, what actions you have taken to avoid the situation, and what is your future plan of action to prevent the same problem.

Don’t Comment on Amazon Process

It won’t be right from the seller’s side to pass negative comments on Amazon’s process. Do not comment on how slowly the Amazon process is or what is wrong in the entire process. This attitude will form a bad impression on their minds, which may delay reinstatement.

Avoid Irrelevant Information

If your account is suspended due to a violation of the seller’s policy, then do not attach copies of screenshots about the great feedback on your product or Amazon health account. Keep the letter very short and to the point. Please do not feed them too many irrelevant topics, as it will divert them from the main topic. Value their time, and hopefully they will do the same.

Keep the Email Short and to the Point

No point in beating around the bush as the Amazon team gets hundreds of emails every day requesting for the account to be reinstated. In your email, write the problems, what the mistakes are from your point of view, how you are ready to take action to avoid the same situation in future, and what you have already taken to rectify the mistake. Try to present it in bullet points and small paragraphs.

Conclusion

One of the final pieces of advice is to take a systematic approach before appealing. Instead of wasting your precious time on trial and error, hire the AppealPrime service. For you, account suspension may be a new thing, but we have experienced reinstatement of the seller account hundreds of times, so we know what to do and what to avoid. Hire us today to start your income flow again.

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How to Appeal an Amazon Seller Suspension?

You might be relieved to know that amazon suspension accounts are not uncommon. Panic is not a solution; you only need to take a deep breath and relax. For everything else, we are here to guide you in the most detail possible. Jumping a few hurdles firmly is a part of running an Amazon business.

Despite the difficult situation, staying calm is the best thing you can do. Don’t act in a hurry. What makes a big difference in your composed nature ? The good news is that we’ve dealt with plenty of Amazon seller suspension cases before, and we are here to help you in the best possible way.

Why Does Amazon Suspend an Account? There are plenty of reasons for which your account has been suspended. From selling not according to the seller’s policy strictly to selling restricted products to high negative customer experience rating to account suspension. Following are some major reasons for which an Amazon account can be suspended:

Selling Counterfeit Products Integrity is the core value of the business, especially in the Amazon marketplace. Amazon does not tolerate sellers who sell fake or counterfeit products on its platform. One of the prime reasons for which the seller’s account is suspended is selling counterfeit products.

Performance Issues For Amazon’s sellers, performance metrics play a vital role. There are certain performance standards that each seller has to meet in order to keep the seller’s account active and in play. If you do not meet the expectation, you are subject to account suspension. Following are some standard metrics:

Late shipment rate: <4% Order defect rate: <1% Pre-fulfillment cancel rate: <2.5% Valid tracking rate: <5% Not Stick to Amazon’s Terms of Service Every seller on Amazon must follow its terms of service, and not following them can result in a temporary suspension to a permanent account ban. Following are some actions that result in suspension:

Selling Restricted Products Selling restricted or illegal products definitely leads to account suspension forever. In the same way, selling inferior quality products is also a violation of the policy. You must check out the list of restricted items before starting selling.

Buying Fake Reviews Buying fake reviews from others is nothing but putting an axe on your own foot. Every year countless accounts get suspended for fake reviews, in spite of buying fake reviews trying to improve the experience of customers for long-term business gain. If they came across fake reviews, the seller’s account led to the immediate suspension.

More than one seller’s account Another violation of the policy that proves to be a costly mistake is creating more than one seller’s account for a single product. In order to sell more products, sometimes sellers create more than one account. If Amazon finds out about the secondary account, then chances are that both your accounts may come into their suspicious rader, which no seller wants.

Intellectual Property Violation Every Amazon seller has to comply with Intellectual property, including property, patent, trademark, etc. Trademark infringement or any violation directly led to the account suspension. Before starting to sell, it is advisable to read the terms of service carefully to avoid such mistakes.

Writing a Plan of Action Before writing a plan of action, ensure to follow the following tips:

Stay Professional One of the best pieces of advice to take into consideration while writing a plan of action is to stay professional. Despite all anger or frustration, do not question the Amazon process; in fact, tell them how grateful you are as Amazon’s sellers. Do not threaten them with legal action or any non-professional conduct.

Precise and Factual While writing, make sure to avoid too many details and keep it very short and to the point. Do not brag about anything; it would be much better if you present your plan of action in short paragraphs and bullet points(if possible). It might be harsh to say, but not everyone will be ready to read the long-form emails as they might have to deal with complaints like yours hundreds a day.

Do not Blame Buyers for Anything One thing that every buyer must avoid in their plan of action is to avoid blaming buyers for their seller’s account suspension. Even if you think buyers are responsible for your account suspension, “DO NOT BLAME” them. Rather than blaming them, focus on how to reinstate your account.

Tell them about your POA. In your email, mention the plan of action and tell them what changes you have made in your business conduct to avoid suspension in the future. For instance, if a particular product is getting bad reviews, it would be advisable to take down that product from your selling list. This action of yours indicates that you care about the policies of Amazon, and you are ready to be flexible in your terms to serve buyers in the best interest.

Dos and Don’ts in Plan of Action Do’s

Be Precise in your email State your future action to avoid suspension Tell them about actions you have taken to rectify the mistake Stay professional and do not abuse them

Don’ts

Threaten Amazon with legal action Hurry to submit the appeal Not accepting the mistakes Opening a new seller’s account

Hire Professionals At the end of the day, it is important to understand Amazon suspension happens often. All you can do is hire an appeal service to reinstate the suspended account at the earliest possible. Hire AMZ Sidekicks as we guide our clients with small details to reinstate their accounts at the fastest possible. Our experienced team has the experience to reinstate amazon’s seller account. Call us today for better guidance.

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What are Important Metrics of Amazon Health Page?

Are you the one who got an amazon suspension notice out of the blue? It’s a nightmare for every seller, especially whose main income source is only through Amazon. However, Amazon is very particular about its seller’s policies, and any violation of the policy can lead to suspension. Therefore, the sellers should involve fair practices from the beginning to avoid the amazon suspension. One of the major aspects is Amazon account health.

What is the Amazon Account Health Page?

To sell, the sellers agree to abide by the rules, and one such is maintaining metrics standards at certain levels. Upon fulfilling or maintaining a certain level, you can keep your amazon account floating.

Important Metrics of Amazon Health Page

1. Order Defect Rate

Order defect rate is a key metric that measures the percentage of defective products during the given 60-day period. An order is to detect defects for the following reasons:

Negative feedback Successful A to Z claim Credit card chargeback

It is calculated as the number of defect orders over the total number of orders within the last 60 days, and the ideal percentage is below 1%.

2. On-Time Delivery Rate

The on-time delivery rate is defined as the delivery number of orders on or before the expected delivery date. It is calculated as the number of packages delivered on the respected doorstep by the estimated delivery date over the total number of orders. The ideal on-time delivery rate is 97%.

3. Cancellation Rate

It applies to seller-fulfilled orders; it refers to the percentage of orders cancelled by the sellers themselves. If customers cancel the order, it does not impact the cancellation rate metric. The ideal cancellation rate is below 2.5%. It is measured for a particular 7-day period.

4. Valid Tracking Rate

The valid tracking rate metric is for self-fulfilled orders only. It is calculated as the percentage of total shipments with a valid tracking number in a given 30-day period. The ideal valid tracking rate is above 95%.

5. Late Dispatch Rate

Shipping is an important part of the ecommerce experience. Sellers must ensure that orders are shipped in time by the expected shipping date. The late dispatch rate is applicable to seller-fulfilled orders, and the ideal rate is less than 4%. It is calculated for the total order in a 10 or 30 days period.

6. Invoice Defect Rate

Invoice Defect Rate is defined as the number of orders placed by Amazon Business customers for which sellers fail to provide the downloadable tax receipt within one business day after the shipment confirmation. The ideal invoice defect rate should be less than 5%. The main aim of adding this metric is to enable third-party sellers to oversee the invoicing experience for Amazon Business customers who demand receipts for tax and accounting purposes.

7. Return Dissatisfaction Rate

As the name suggests, the return dissatisfaction rate is defined as the customers’ dissatisfaction with the product. The following actions are an indication of poor return experience:

Negative feedback Not processing the return request without a valid reason No response about the return request within 48 hours by the seller

The return dissatisfaction rate is calculated as the total number of negative return requests over total return requests. The ideal RDR is less than 10%.

Result of Poor Health Account

Amazon account health is vital for keeping your amazon seller account active. Amazon keeps a constant watch on these metrics to improve its overall services. Although Amazon does not entail heavy penalties for first-time defaulters, for the initial, you will be given 60 days to show measurable improvement in the metrics.

But if your amazon account is constantly subjected to poor health, you are likely to face account suspension. In that case, you need to appeal to Amazon to reinstate the suspended account.

You need to send a solid Plan of Action; in some cases, they will provide you with the reason for suspension, while in some cases, they will not provide full details. Your PoA should acknowledge the problems and what actions you are ready to take to rectify the mistakes.

Quick Tips for a Better Plan of Action

Plan of Action plays an important role in deciding whether amazon suspended the account reinstated or not. There an ideal plan of action should be clear and there include:

What is the root cause of the account’s suspension? What measures have you taken to rectify the mistake? What internal changes are you ready to make to avoid such incidents in the future?

Final Words

We hope that now you have understood the important factors to keep the account health in a good state. So you can follow the rules and regulations to avoid suspension. However, even after taking good care, if your account gets suspended, then you need to hire the Amazon appeal service UK. AppealPrime is a renowned appeal service. Our team of amazon appeal experts will guide you through the entire process.

FAQs

1. What are the key reasons for the amazon account suspension?

There are multiple reasons for which amazon accounts can be suspended, including violation of sellers’ policies, selling restricted products, following illegal practices, etc.

2. How long does the Amazon account remain suspended?

Generally, the Amazon team takes 12 to 48 hours on your appeal. But sometimes, the entire process may take a few weeks or even months. The best thing is to hire Amazon appeal services to reinstate the account quickly.

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How to Reactivate My Amazon Seller Account?

Amazon has many automatic triggers that cause the suspension of the account. Sometimes sellers aren’t in the least conscious of the rationale behind their Amazon seller suspended account. Amazon representatives are so brutal, while confronting the sellers on the Amazon support forum, that they provide them the below responses:

While the marketplace is so strict that sometimes you don’t seem to possess that positive outlook of getting reinstated on Amazon.

But if you’re keen to sell on Amazon again then the sellers should take some impactful steps to understand the Amazon concerns and address them.  With this, you’ll create the scope of getting back to selling on the marketplace. Else you can take the help of experts to avail of the benefits of Amazon appeal suspension service as well.

Follow the below mentioned steps to make your work easy: From the Account Page Alert

Visit your Amazon Seller home page.

Click the “Reactivate your listings” link. you will find it below the toolbar at the highest of the page. you ought to see an alert along the lines of “Your listings are currently inactive within the following marketplace(s): www.amazon.com. At this point your listings aren’t being displayed for sale”; it’ll include the link that permits you to reactivate these settings.

If you are not seeing this box, your account is perhaps already active.

Click the “Active” radio button.

Click the “Submit” button. you’re able to start selling again.

From Within the Settings Menu

Visit your Amazon Seller home page.

Click the “Settings” drop-down button from the highest right corner, and choose the “Account Info” option.

Look for and click on the “Going on a vacation?” button. you will find it just slightly to the proper of the “Listing Status” label, above where it should say “Inactive (Listings not available purchasable on Amazon)”.

Click the “Active” radio button.

Click the “Submit” button. you’re able to start selling again.

However, if you still find yourself stuck anywhere or at any point. Feel free to reach to us to utilise the Amazon account reinstatement service at any point of the day.

Original Source: https://appealprime.com/how-to-reactivate-my-amazon-seller-account/