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Video conferencing solution has brought radical change in the way communication happens in the business. It gives sense of face to face meeting with clients.

#best video conferencing solution #video conferencing solution #web conferencing solution

The IVR Payment Processing Solution is one of the solutions which provide an advanced and secure tool to make payment remotely.

#ivr payment gateway #ivr payment processing #ivr payment solutions

An IVR System is one of the mechanisms a company can use to serve its customers in real time and that also 24*7.

#ivr software #ivr system

Automated reminder system will make appointment tracking an easiest task for you and your staff. This solution will make sure to remind you each appointment.

#appointment reminder software #automated reminder system

Automated appointment reminder systems from Asteriskservice bring you call, email and text reminders and notifications.

#automated appointment reminder systems #automated reminder system

Using an Interactive Voice Response system as part of your customer support you allow them to serve themselves on their own.

#interactive voice response system #ivr system

As per a recent survey result, IVR system aka Interactive Voice Response system is in the third position for offering effective customer service. The IVR solution comes with many benefits which had kept it on first position for decades to serve customers effectively and still it is in top 3. This article will share top …

#interactive voice response #ivr system

Payment Processing IVR Solution: New Trend Adopted by Insurance Companies

IVR solution is one of the best inventions of technology. It can fit in any industry for a variety of reasons. The IVR solution can automate many tasks of the company. One of the important tasks which can be automated by the IVR solution is payment processing. An IVR solution which processes the invoices and payments is known as Payment Processing IVR Solution. The IVR Payments are accepted by many companies belonging to different industries. One of the well known industry verticals, which have adopted this type of IVR Solution, is insurance companies. The IVR Payments are quite in a trend for these insurance agencies due to a whole range of benefits and features offered by it.

The insurance agency has to deal with massive payment processing for their existing and new clients. This can be for the insurance policies which are recently sold; or this can be for the monthly/ quarterly/ annual insurance premium.

In the traditional way, assigned insurance agents used to provide door to door service to customers, and collect the premium checks, which then get deposited by the same agent or by an office-boy. This wastes an enormous amount of time and skills of these manual resources.

There is one more model in which the customer himself has to come to physical office address of insurance agency to pay the premium amount. This negatively affects customer experience.

Here, the invention of the Payment Processing IVR Solution worked as a boon. The Payment Processing IVR Solution allows the concept of IVR Payments. This automates the whole payment processing of an insurance company.

The working model of Payment Processing IVR Solution is very easy and can be used by any customer of the insurance company. Below are steps to be followed for better understanding:

The customer has to dial a predefined number.

This call will be attended by the IVR system with a warm welcome prompt.

The customer will be guided through different steps by this Payment Processing IVR Solution.

Using this Payment Processing IVR Solution, customer can pay his/ her insurance premium.

At the end of the process, an acknowledgment will be sent to the customer and concerned department on receipt of the insurance payment.

The major benefit of this Payment Processing IVR Solution is that it doesn’t require an internet connection as it is must in online payment processing. Also, it neither requires any application download nor specific type of device to process payment.

Read this blog: Online Payment Gateways In India

The Payment Processing IVR Solution comes up with the many features which further benefits the IVR Payments. The Payment Processing IVR Solution supports all different payment gateways. It means your insurance agency can accept payment from all major credit card, debit card, eWallets, net banking and other available payment gateways in your country. The Payment Processing IVR Solution also supports multiple languages, so you can have more than one language to serve different customers. All IVR Payments are encrypted and secure from any potential threats.

#payment processing ivr solution #online payment gateway #secure payment solution

Asteriskservice.com is one of the leading communication solution providers across the globe. It is powered by Ecosmob Technologies Pvt. Ltd. The spokesperson of the company recently made an announcement about their offering of WebRTC Phone. As per the details shared by the spokesperson of the…

#webrtc phone

Allow your developers to access the network using an SBC setup instead of VPN which ensure the required security.

#sbc #session border controller

Tourism industry is picking up and this has opened new doors of opportunity for the hospitality industry. The people travel for business…

#Hotel IVR

Healthcare industry works for a good cause for healing the patients.

Session Border Controller Solution Empowers Contact Centers With High Level Security

Contact centers have started adopting SIP based contact center solutions as the SIP technology offers a plethora of features and benefits. Though the SIP based contact center solution offers various benefits, it also opens doors of threats because SIP based contact center systems use IP to IP communication. This opens a whole slew of IP based ports, which can be hacked or attacked by intruders. In such situation, a normal firewall cannot work effectively because this type of solution works in real time. Here, normal firewall can't deal with the sessions in real time. Also, it is possible that the media and stream traversed in and out of the contact center environment are encrypted. As a known fact, normal Firewall can't control or deal with the encrypted data effectively. The session border controller solution can be very useful to keep secure contact centers environment and data.

The session border controller solution will not only provide the provision to ensure secure contact centers environment, but will also help in complying Regulatory Compliance. For example, as per HIPPA, the patient data must be confidential. The intruders might hack the network and snoop confidential patients' data. Here session border controller solution can be used as it offers high level encryption and decryption of signals and media. So even if any hacker gets succeeded in tapping the network, he won't be able to understand the data and signals. However, be rest assured that it is near to impossible to hack any network, which is secured by the session border controller solution. The reason is this system works on session level, that also at the entry and exit point of network with many advanced mechanisms, which are impossible to breach.

The session border controller solution also helps in keeping the maximum possible up-time. How? Well, the session border controller solution will secure contact centers from any type of malicious attacks and hacking activities. Imagine a DoS (Denial of Service) attack on your contact center, which might get your system down for hours and your customers are calling in at the same time. You can imagine the potential business loss in such situation. With the extra security offered by session border controller solution will ensure the protection from such attacks and secure contact centers environment. Thus, the system will never face any downtime due to such activities. This fact will be also helpful in increasing the productivity of the staff and customer satisfaction.

Read this Blog: SBC Main Functionalities

The session border controller solution is also very much useful with the concept of remote agents. Yes, as per the trends remote agent facility is getting increased. However, it is necessary to manage Network Address Traversal (NAT) to manage the public IP of the remote agents. The session border controller solution offers the feature of NAT traversal which will allow your remote agents to work seamlessly with your secure contact center system.

The session border controller solution can be very beneficial to keep the contact centers secure and ahead of the competitors. We offer session border controller solution. To know more about it, contact us.

#session border controller solution #sbc voip

An Automated Appointment Reminder System will send a reminder message to the patient automatically. The reminder message can be sent as a voice call, Text message, email or a fax. Even multiple modes of communication can also be used for sending a reminder.

#appointment reminder system #automated appointment reminder system

On one historical day, PM of India announced to devalue the Indian currency notes of 500 and 1000. The step is taken to deal with the black money in the market and the economy. However, this all of the sudden step have created a chaos among people. It has also affected some of the …

#online payment gateway #payment processing ivr system

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