Hi there! So, you're an instore lush employee and I was just wondering what YOU do and what position it is? I was scrolling through your blog (and falling in love but ssshhh) and saw your post about '#workperks', how come you got the products? Were they spares? Sorry if my queries bother you!
Hey! I am both the Operations Manager and a Senior Sales Associate. As an SSA, I sell products, open/close the store, process returns, etc. In my main role as Ops Manager, I place the orders for the store, receive inbound shipments, count inventory weekly, and maintaining stock to visual standards. It’s basically my job to know how much of every product we have on hand, and what we will need to surpass our sales goals!
Behind the scenes at the store, we have to write products out of our inventory for a myriad of reasons: an old tester that needed to be exchanged for a fresher one, something that is past its sellable shelf life (but still not expired), or if something gets damaged. When that happens, these products are technically garbage! We usually find the least wasteful way to rid these products. Sometimes we give a stash of written off face masks to a neighboring store in our mall, sometimes I send home an employee with a damaged bath bomb or an old tester, and sometimes we donate bulk soap to local shelters. I do my best to not trash good product!
I think the photo in question was when Unicorn Horn was continually breaking during shipping, so we would have to write them off. I am STILL working my way through that stash of bubble bar haha