That One Time I Used Amazon's One-Click
I came home from work today to discover a package waiting for me--a package I thought I had cancelled days earlier. When I tried to cancel it a second time using Amazon's website I was told that the package had not shipped yet so I couldn't. That's when I decided to try contacting customer service...
You are now connected to Arun from Amazon.com
Me: The item purchased turned out to be a lot more expensive than was originally listed. Because I used the "one-click" payment I ended up paying $37 instead of the $25 I expected to pay. I tried to "cancel" within an hour or so of placing it, but apparently that didn't work because I received the item in the mail today anyway. Now I have to go through the hassle of contacting you guys, returning the item blah blah blah. Super annoying.
Arun: Hello, my name is Arun. I'll be happy to help you today. I am really sorry for the inconvenience and I will surely assist you with that.
Can I have the order number?
Me: sure
XXX-XXXXXXX-XXXXXXX
i have screenshots of the iphone app showing $25
for some reason it was listed as $25 in the search results but $37 on the item itself
but of course i didn't notice that until it was too late
Arun: I can understand that but you placed the order from seller DataVision Computer Video and item price was Item Price: $37.99 .
Me: but isn't it amazon's fault for showing the item for $25? you list the item at two different prices
Arun: I am sorry, item was $25 from other seller but you placed the order from other seller.
Me: nope
Arun: If you want to return the item please contact the seller,
Me: i can send you the screenshot if you want
Arun: Why didn't you contact us after placing the order on 30th?
Me: i did actually
i used your site to "cancel" the order
which it said it did
but i don't see it recorded anywhere
i did it within the hour of placing the order
Arun: No, I am sorry but you should have contacted us so we could have checked the price.
Me: hm well that's pretty lame customer service if you ask me
Arun: As the order is from third party seller so I request you to contact the seller.
Me: i shouldn't have to jump through hoops because you guys can't get your data straight
you guys should take responsibility for facilitating the transaction
Arun: I am really sorry for that and I can understand your frustration. However if the item was from Amazon I would have issued the refund but this is a seller order so I am unable to do that
The only option is to contact the seller.
Me: can't you guys do it for me?
I really don't have time for this even
Arun: Yes, I can send the email to seller on your behalf. Will that be fine with you?
Me: what will it say?
Arun: It will say that , seller charged the wrong price and refund the difference.
Me: hm is that true though?
it looks more like you guys just messed up to me
Arun: Thank you, I have sent the email.
Is there anything else I can do for you today?
Me: is there a way i can send you my screenshots?
Arun: No, if needs seller will request that and sent them and then they will issue refund,
Me: well this seems like you may have just made the situation more complicated
Arun: I am really sorry for that but what else you want me to do?
Me: just cancel the order?
i'll just go out of my way to send it back
hopefully i don't get charged?
Arun: Yes, I can send the email to cancel the order as well.
Me: yeah if it's not too late, I think i'd rather just do that
Arun: Yes, I have done that and you are not charged yet,
Is there anything else I can do for you today?
Me: do i have to pay for return shipping?
Arun: No, it will canceled before it shipped out.
Me: no no
i already have the item
it's here
that's why this is so annoying
i can't believe it got here so fast actually
Arun: Alright, seller will send the prepaid return label.
Me: especially when i thought it was cancelled
haha ok so I wait for the prepaid return label to come in the mail?
Arun: Yes, thank you.
Is there anything else I can do for you today?
Me: sigh
ok and then when the seller gets the item back i'll get a refund?
Arun: Yes, you are correct,
Me: good grief
Arun: Thank you.,
Me: ok well thanks for taking care of that anyway
Arun: You're welcome.
Thanks for visiting Amazon.com. We hope to see you again soon!
Good Bye.
Me: bye
Maybe he was right about the price being for a different seller? Either way, I'm certainly confused. Amazon is a steaming pile of proof that a company doesn't need good design or to even give a crap about its customers to get mega-huge and successful.









