The issue of anonymity and organised trolling online
The internet gives users the power to remain anonymous, saying and behaving at will, most of the time with little risk of consequence. A recent 2014 research study found that 5.6% of internet users describe themselves as trolls or indulge in troll-like behaviour (Mack 2016). The same study noted that trolls share similar characteristics such as âpsychopathy, narcissism and sadismâ (Mack 2016).
Anonymous online message board 4chan is particularly well known for its history of trolling, as âthe siteâs users have managed to pull off some of the highest-profile collective actions in the history of the Internetâ (Cha 2010). This includes manipulating Googleâs Hot Trends list (Sarno 2008), hacking US politician Sarah Palinâs personal email account (Stephey 2008) and false claims of Steve Jobsâ death by heart attack (Kahn 2009).
However, itâs not just these âpranksâ that the group is known for â more serious incidents have occurred thanks to the âhive mindâ of its members. The 2012 Twitter abuse of now-deceased Australiaâs Next Top Model judge Charlotte Dawson was traced back to 4chan, after one user encouraged other members of the site to hurl vitriol at Dawson, using the hashtag #diecharlotte (Sauers 2012). The hatred resulted in her hospitalization, with this cyberbulling mentioned as a contributing factor to her death two years later (ABC 2014).
In another incident, users of 4chan prank called the parents of a 14-year-old suicide victim for 18 months, as well as using an image of the boyâs gravestone as a meme (Schwartz 2008).
But why do these anonymous individuals engage in such behaviours? Simon Rego, Director of Psychological Training at Montefiore Medical Center and a troll culture expert, believes that ânot all trolls have a mission or target. There are those who just want to [wreak] havoc on things ⊠and then there are those whose bullying comes with a real purpose and target. Thereâs a function in that ⊠but theyâre all lumped togetherâ (Dockray 2015).
4chan may be the ultimate example of online trolling and what anonymous mob mentality can do, but itâs not all bad â thereâs capacity to turn things around and use trolling for good. Calais Action, a charity group helping refugees throughout Europe, recently started a campaign called âTrollAidâ â an initiative whereby any trolling or negative commentary on the groupâs Facebook page is responded to with a link to a crowdfunding page (Grenoble 2016). Additionally, the money raised is kept separate from any other fundraising efforts, to clearly put into perspective how much money is being raised thanks to the trolls. Calais Action organiser Libby Freeman described the initiative as âa win-win situation, because it will help stop people speaking out negatively by highlighting the abuse, and weâll raise some extra money" (Grenoble 2016).
Itâs this sort of positive reaction to trolling, as well as a greater awareness of cyberbullying, that may work to minimise the ill effects such negativity has had in the past.
ABC 2014, âCharlotte Dawsonâs death puts cyberbullying back in spotlightâ, ABC, 24 Feb, viewed 30 January 2016, <http://www.abc.net.au/news/2014-02-23/charlotte-dawson-death-puts-focus-on-cyber-bullying/5277904>.
Cha, A E 2010, â4chan users seize Internetâs power for mass disruptionsâ, Washington Post, 10 August, viewed 30 January 2016, <http://www.washingtonpost.com/wp-dyn/content/article/2010/08/09/AR2010080906102.html>.
Dockray, H 2015, âItâs time to reclaim the trollâ, 6 December, viewed 30 January 2016, <http://mashable.com/2015/12/06/reclaiming-trolling/>.
Grenoble, R 2016, âCheeky group turns internet trolling into donationsâ, 21 January, viewed 30 January 2016, <http://www.huffingtonpost.com.au/entry/calais-action-troll-aid-donations_us_56a9030de4b0f6b7d5448467?section=australia>.
Khan, U 2009, âMacworld 2009: Hackers make spoof announcement of Steve Jobs deathâ, 7 Jan, viewed 31 January 2016, <http://www.telegraph.co.uk/technology/apple/4160810/Macworld-2009-Hackers-make-spoof-annnouncement-of-Steve-Jobs-death.html>.
Mack, E 2016, âInternet trolls explained by scienceâ, CNet, 20 Jan, viewed 1 February 2016, <http://www.cnet.com/au/news/internet-trolls-as-explained-by-science/>.
Sarno, D 2008, âRise and fall of the Googled swastikaâ, LA Times, 12 July, viewed 30 January 2016, <http://articles.latimes.com/2008/jul/12/entertainment/et-swastika12>
Sauers, J 2012, âNext Top Model Judge Hospitalised after Twitter Bullying Leads to Suicide Attemptâ, Jezebel, 30 August, viewed 30 January 2016, <http://jezebel.com/5939225/next-top-model-judge-hospitalized-after-twitter-bullying-leads-to-suicide-attempt>.
Schwartz, M 2008, âThe trolls among usâ, The New York Times, 3 August, viewed 31 January 2016, <http://www.nytimes.com/2008/08/03/magazine/03trolls-t.html?_r=0>.
Stephey, M J 2008, âSarah Palinâs E-Mail Hackedâ, Time Magazine, 17 September, viewed 31 January 2016, <http://content.time.com/time/politics/article/0,8599,1842097,00.html>
The hive mind is a scary prospect, especially with the added element of anonymity. Hopefully as technology advances and we get a better grip on laws within the virtual space we will be able to combat such behaviour.















