What is Business Process Management?
Business process management (BPM) is a set of practices that help you monitor, manage and improve your business's everyday processes. These daily workflows can include anything from onboarding new employees to generating reports and responding to customer inquiries. BPM combines observation, mapping, strategy, technology and analysis to optimize those workflows with higher-level enterprise goals in mind.
A basic BPM approach includes a five-phase control loop: analyze, design, implement, view and monitor. The goal is to continuously improve throughput times, cost efficiency, error rates and other key metrics. These improvements could be through standardization, automation or other methods. The resulting model can be used to identify the best practices and implement them, which will in turn allow you to better understand what your business does well and where it needs improvement.
BPM can be narrow or wide in scope, from a single change to a specific function to a complete business transformation involving radically different production methods. However, it is important to keep in mind that a business exists to transfer some type of value to customers in exchange for goods and services. Activities such as reducing costs, improving employee productivity or implementing specific production methods may not be a part of that equation.
In many cases, a BPM program involves multiple teams and departments to get the job done. For example, a workflow that onboards a new employee might involve HR to issue security credentials, IT to provide computer equipment, finance to set up tax documents and training programs to educate the employee. All of these are part of the overall business process, which should be managed with a high level of quality and transparency.
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BPM Banking Software – Wix













