Ripe For The Picking

"Outsourcing for everyone"

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Philippines: 16th Largest Economy by 2050 by HSBC Study

Because of Philippine‘s demographics and rising education standards, the country is set to leapfrog 27 places to become the 16th largest economy by 2050 according to HSBC.

HSBC projects the Philippines economy is poised to grow by an average of 7 percent annually over the next 40 years.  Factor this with a robust population and an ever increasing educational system courtesy of the Business Process Association of the Philippines (BPAP) led K + 12 Initiative. Features of the K + 12 Initiative are as follows:

Kindergarten and 12 years of quality basic education is a right of every Filipino, therefore they must be and will be provided by government and will be free.

Those who go through the 12 years cycle will get an elementary diploma (6 years), a junior high school diploma (4 years), and a senior high school diploma (2 years).

A full 12 years of basic education will eventually be required for entry into tertiary level education (entering freshmen by SY 2018-2019 or seven years from now).

Once fully in place the Philippines will be able to provide a world class educated work force equipped to meet the needs of a global workforce.

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PH is Best Outsourcing Destination in Asia as per CBRE Study

The Philippines according to a study made by CB Richard Ellis (CBRE) is the most cost effective outsourcing destination in Asia.

The CBRE study  compared 15 popular central business districts in Asia with the Philippines coming up second  lowest lease rates per square foot/annum and ranked second din terms of office yields in Asia.

“The Philippines is one of the most-cost effective real estate markets in Asia. For instance, it is significantly less expensive than Hong Kong and Singapore which is around 12 times more expensive. This is also why the demand in office services sector in terms of BPO and KPO expansion has been growing in the country,” said Rick Santos, CBRE chairman and CEO.

The Philippines is poised to step up in 2012 as the financial uncertainty in the US and Europe forces financial institutions to accelerate expansion plans and offshoring.

“The needs of these BPO companies are simple: qualified and cheap labor and much reduced operating expenses.Thus, for the office sector, the BPO industry will be its ‘bread and butter’ for the near future,” the real estate consulting firm said.

The Business Process Association of the Philippines (BPAP) noted in its road map that the Philippines will continue to see double digit growth in the outsourcing sector and is expected to employ 1.2M Filipinos by 2015.

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Its more FUNsourcing in the Philippines

Tom Grealy, Director Regional HQ Telstra

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PH Outsourcing: "Should US Protectionism Be A Concern?"

Quotes from the 2012 International Outsourcing Summit held at Shangri-La Makati, Philippines. Chairman's Panel made up of representatives from NASSCOM, FPT, PA COnsulting, ProExport Colombia and Peregrine Development International

Fred Ayala, Chairman BPAP 

"Outsourcing is more fun in the Philippines" - welcome remarks to the 570 delegates from 17 countries who attended the summit 

"Chairman's Panel is well represented with thought and practice outsourcing leaders coming from India, Vietnam, Colombia, US, and Europe"

"Philippine Outsourcing is in a high growth and high competition environment"

Som Mittal, President NASSCOM

"US election using unemployment and is causing the 'protectionism noise'"

Huw Watkins, Managing Consultant PA Consulting

"Protectionism is a reflection of political changes. Industry should understand and increase awareness of change"

Dennis Wright, President Peregrine Development International

"Decision makers have a responsibility to their shareholders to reduce cost and increase profit."

"The business community will continue to outsource. Its inevitable."

"Its a choice between losing a portion of your payroll because of outsourcing or losing your entire payroll because of business closure"

Augusto Castallanos, Director ProExport Colombia

"The best security against protectionism is to focus on being and adviser, delivering quality and service innovation"

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Stop selling. Start helping.

Zig Ziglar

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INDIA'S outsourcing companies are cutting pay and have put the brakes on hiring new staff as they battle against a global economic slump and fierce competition from rivals in countries such as the Philippines.

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A very interesting article from 2 gurus of outsourcing.

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It is not your customer's job to remember you. It is your obligation and responsibility to make sure they don't have the chance to forget you.

Patricia Fripp

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BMS and Accutone Technologies

Bright Mango Solutions Inc. (BMS) announces a partnership with Accutone Technologies Limited in a long term agreement to market their global leading telephone headsets for call centers and BPOs.

 Accutone Technologies Limited, a company which designs and manufactures one of the world's most preferred brand of telephone headsets. Backed by years of experience in electroacoustic technologies, since their early days of raw speaker manufacturing dated as far back as 1969, Accutone is able to provide high-end quality audio performance using only the best components for their products.  Accutone is proficient in designing, manufacturing and marketing of telecommunication headsets for call center and office. Nowadays, more people realize the benefits of using headsets and are willing to maximize productivity by using these simple handsfree solutions. Accutone’ s motto "Clearer Communication Brings People Closer" always motivates the company to deliver the best quality headsets, featuring ergonomic design, top sound quality, convenience and comfort.

Bright Mango Solutions Inc. (BMS) is one of the fast rising young companies supporting the local BPO industry. BMS is a BPO consulting and solutions provider founded in 2011. Combined with a  wide network of strategic partners and utilizing experienced industry practitioners, BMS guides Clients, Customers and Vendors through the sourcing life cycle and provide customized solutions that help them meet today’s business challenges. BMS offers a full range of delivery solutions ranging from project/vendor management, virtual teams to project outsourcing.

BMS primary advocacy is to grow and cultivate thriving BPO ecosystems made up of service providers, technology vendors. and customers. BMS nurtures the BPO ecosystem by providing them continues education and development on current outsourcing trends, market locations, and alternative technologies. BMS strives to keep industry decision-makers informed and aware of continuously changing markets and the options that are available to them. Whether an organization is considering establishing a captive center in the Philippines, identifying outsourcing destinations, or implementing a multi-sourcing strategy, BMS ensures they are part of a growth rich environment that supports sustainable growth.  The infusion of the name “Mango” into the business was coined after the fact that the Philippines produce one of the best, if not the very best, mango in the world. It is making a bold statement about how a Filipino company can deliver top-notch outsourcing services and products that can compete with global standards of excellence. AT BMS, we get sourcing done the right way.

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Differentiate with value, or die with price.

Jeffrey Gitomer

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The Maturation of the Philippine BPO Industry

What started out as a purely contact center dominated industry providing inbound and outbound services the Philippine BPO industry is starting to mature evidenced by the increasing number of non voice service companies being setup.  Software development, animation, financial KPOs and the rest of the specialty niches all are good indicators that the  local industry is starting to move up the value chain.  

Study courtesy of the BPO Association of the Philippines (BPAP). 

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Future Outlook For Central Business District - Philippines

The Philippines, one of the world’s largest business process outsourcing (BPO) providers is benefiting from a global off-shoring trend.  In the next 12 months, BPOs are expected to take up current oversupply of office space, as well as require additional space. 

Shortage for office space will still persist in the short and midterm as  demand is steady. Rental rates are expected to increase. Vacancy rates will remain low and will only change as  office building developments  most of which are located in Bonifacio Global City reach completion. PEZA accredited buildings will be prevalent throughout 2011 in anticipation of more BPO investors in the country. 

Developers are focusing on  luxury residential developments  in Bonifacio Global City and the Makati CBD. Mid-range to economy level condominiums are also being developed and are attractive investments to the secondary market of long and short term tenants.

Report courtesy of KMC MAG Group, Inc. located at 14-B Rufino Pacific Tower 6784 Ayala Ave., Makati City, Philippines 122

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Nobody counts the number of ads you run; they just remember the impression you make.

Nikos Kazantzakis

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Jun Abo is a seasoned BPO executive and HR practitioner with 14+ years of progressive experience. His tour of duty includes working for 2 of the Big 4 Auditing Firms (Ernst & Young and KPMG) and BPOs/Contact Centers of various sizes. Jun specialize in setting up, incubating and growing successful BPOs by creating an ecosytem of People, Process and Technology. He is an adviser to small to medium BPO (SMB) owners. Jun teaches owners how to effectively run their centers and help improve bottom line through effective business development and marketing. He helps open new markets and introduce new clients by leveraging professional and personal networks both inside and outside the industry.