Business Process Improvement

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What is the choice of courses after ITIL foundation?

Are you ITIL foundation certified or planning to attend theexam? Confused about the subsequent steps to be taken to get the most out of their qualification? Then here is some bit of advice which can definitely help you out.

The ITIL Foundation Certification is the first step towards the ITIL Expert certification. ITIL foundation covers the basics of service management, processes and functions within ITIL framework. It is always advisable to take ITIL Training from Accredited Training Organization

It is important that the candidates have a clear understanding of the ITIL qualification structure and the credit points system. To become an ITIL expert a total of 22 credits points are required. Two of these will come from the successful completion of the ITIL Foundation Certificate exam. Fifteen credits will come from the successful completion of courses in either the Intermediate Lifecycle or Capabilities Streams. And the last five points will come from the mandatory capstone course called ITIL ‘Managing Across the Lifecycle’ (MALC).

ITIL Intermediate Lifecycle stream

This contains five courses each focusing on a specific Lifecycle phase. Each of these courses gives you three credit points (CP) toward the Expert Certification. The courses include

1.       Service Strategy (3CP)

2.       Service Delivery (3CP)

3.       Service Transition (3CP)

4.       Service Operation (3CP)

5.       Continual Service Improvement (3CP)

ITIL Intermediate Capability stream

It includes four courses. Each of these courses gives you four credits toward the Expert Certification. The courses include

1.       Operational Support & Analysis (OSA) – (4CP)

2.       Release, Control & Validation (RCV) – (4CP)

3.       Planning, Protection & Optimization (PPO) – (4CP)

4.       Service Offerings & Agreements (SOA) – (4CP)

 Managing Across the Lifecycle (MALC)

This is the mandatory and final course for the ITIL Expert Certification. Successfully completing 15 credits (including Foundation and Intermediates) is a pre-requisite for taking this course.

ITIL Expert

A candidate can reach the level of an ITIL Expert by gathering a minimum of 22 credit points, starting with the foundation course, a combination of intermediate courses, and finally with the MALC.

 Source: http://blog.apmg-international.com/index.php/2013/06/17/what-is-the-structure-choice-of-courses-after-itil/

[businessprocessimprovementblog]

Choosing the right CMMI model for your business process improvement

What is CMMI?

Capability Maturity Model Integration (CMMI) is a process improvement model that provides organizations with the essential elements for an effective process.

CMMI Models Overview

Looking for methods on how to improve business? Adopting the right CMMI model for your business is the perfect solution.

There are 3 models

These models define collection of best practices that help organizations achieve performance excellence by

Providing guidance for improving organization's processes.

Guidance for improving ability to manage the development, acquisition, and maintenance and delivery of products and services 

CMMI for Development (CMMI Dev) –This model is designed for businesses that focus on developing products and services. It focuses on organizations that covers the development and maintenance activities applied to both products and services.

CMMI for Acquisition (CMMI ACQ) - This model is designed for businesses that focus on working with suppliers to assemble a product or deliver a service. It focuses on organizations that has activities such as:

supplier sourcing

initiating and awarding supplier agreements

managing acquisition of products and services through a set of standard metrics, acceptance criteria, and supplier deliverable

     3. CMMI for Services (CMMI SVC) - This model is designed for businesses that focus on establishing, managing, and delivering services. It focuses on organizations that provide either services to internal or external customers.

  Which CMMI model is right for you?

There are always confusions around which CMMI model need to be adopted as it may be likely that all of these models apply to your business. If your business focus on developing products or services then CMMI for Development is the appropriate model. If your business aims on managing the supply chain, it is advisable to choose CMMI for Acquisition model. If providing superior service is a challenge for your organization then CMMI for Services is the finest choice.

For more information and queries related to CMMI models and guidance on choosing the right model for your business it is always advisable to contact the right CMMI Advisory firm.