Chance Wiseman

Fixed Operations Trainer - Managers - Advisors - Dispatchers - Technicians - Customer Experience, Retention, xtime, CDK, Advantage Tech, Autopoint

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As the industry continues to change, retention has to become your biggest focus. Customers are looking for honesty, integrity, transparency, professionalism, knowledge, and respect. Social media has created a whole new layer of CSI that is even more dangerous than the manufacturers.  If you continue to be driven by the all mighty dollar bill you are going to struggle. You may make an few extra bucks on this visit but what's the trade off? Lose the customer for ever? Change before it's to late. Make retention the holy grail!  Service Managers, make your team customer experience managers. Empower them to make good decisions and hold them accountable. #retention #automotive #cars #dealership #servicedepartment #serviceadvisor #tech #technician #servicemanager #carbiz #carbusiness #fixedops #mechanic #gmc #chevy #ford #mazda #subaru #kia #hyundai #infiniti #cdjr #ram #dodge #chrysler #nissan (at San Jose, California)

[chancewiseman-blog]

Technology has enhanced the people process more than anything else ever has. But that's just it, it's a people process. While technology can bring us information at unimaginable speeds and eliminate a lot of human error, there is still so much it cannot do. People can build relationships, trust, and rapport. We have sympathy and can be empathetic, we can recognize if someone is having a bad day, or if they are uncomfortable. Properly using technology creates an unbeatable customer experience.Find every resource to learn and take time to master your platforms! Integrating technology in to the people process provides the perfect balance. Hard Drives and RAM combined with brains and heart. #technology #automotive #cars #dealership #servicedepartment #serviceadvisor #tech #technician #servicemanager #carbiz #carbusiness #fixedops #mechanic #gmc #chevy #ford #mazda #subaru #kia #hyundai #infiniti #cdjr #ram #dodge #chrysler #nissan (at San Jose, California)

[chancewiseman-blog]

These two words can change everything for your dealership. Our customers still view dealerships In a negative light. They think we are going to overcharge and under deliver. According to Cox Automotive less than one third of customers are coming to dealerships for service, and yet we are still responsible for 47% to 51% of dealer profits. Let's grow this! Bring honesty and integrity to your service drive! You will get repeat customers You will get referrals You will get good CSI You will get the big paycheck

[chancewiseman-blog]

Do you have long term goals? Monthly goals? Weekly goals?

Hitting those long term goals can be achieved by setting and doing everything you can to hit daily goals!

Hold yourself accountable