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West Corporation Acquires ClientTell

On November 2, 2015, West completed the acquisition of ClientTell, Inc., a provider of automated notifications and lab reporting services to the healthcare industry. At West, we are dedicated to delivering smart and reliable solutions through new channels, providing improved capabilities to our clients and choice, convenience and control to consumers and patients. We operate at the scale and…

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Study Confirms the Power of Text Messages in Healthcare

The power of a text message goes beyond even patient appointment reminders. A new study recently published in the Journal of the American Medical Association (JAMA) found that patients who received semi-personalized reminders about eating well, exercising more and smoking less made positive changes in their habits. Researchers from the University of Sydney randomly assigned patients diagnosed…

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#appointment reminders #patient notifications #preventive care alerts #text reminders

EHR Satisfaction Varies By Provider Size

Determining just how satisfied healthcare providers are with electronic health records (EHRs) can be challenging at times, given that different surveys yield different results. Just this month, data released from surveys conducted by AmericanEHR Partners and Black Book Market Research made conflicting claims. AmericanEHR Partners and AMA concluded that EHR satisfaction rates have dropped…

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#appointment reminders #EHR #EHR satisfaction

Why Patient Engagement Benefits All Patient Populations

Why Patient Engagement Is Important for Multiple Populations

The role of patient engagement in modern healthcare has become increasingly important, for both patients and providers. For patients, those who take an active interest in decisions involving their medical treatment and lifestyle will experience better outcomes and lower healthcare costs, as multiple studies have shown. For providers, patient engagement is driving sweeping changes related to…

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#cancer patients #health IT #patient engagement

6 Ways to Improve Patient Satisfaction

With the emphasis on patient engagement and preventive care, the healthcare industry is beginning to think of patients in terms of customers as well. That means gauging patient satisfaction–or customer service–is taking on a new importance. Initiatives, such as the Consumer Assessment of Healthcare Providers and Systems (CAHPS), are in place to try to measure healthcare delivery from a patient’s…

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#appointment reminders #office efficiency #patient satisfaction

Why Patients Avoid Making Doctors Appointments

The Affordable Care Act’s intent was to provide greater access to healthcare, particularly in terms of preventive care. That would serve the twofold purpose of improving the collective national health, while also reducing medical costs by treating diseases and conditions in their early stages. But despite this access to preventive screenings and annual checkups, many people aren’t taking…

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#appointment reminders #doctors appointments #preventive care

How to Offer Proactive Bill Payment Solutions

How to Offer Proactive Bill Payment Solutions - ClientTell Blog -

Recent healthcare insurance coverage changes mean patients must shoulder the costs of more of their treatment than ever before. Rising healthcare costs plus having to pay a greater share of their bills means that for many patients medical treatment can quickly become a financial burden. Instead of adding to an already potentially stressful situation, Physicians Practice urges providers to take a…

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#bill pay #bill payment solutions #medical costs

Improving Patient Engagement Poses Barriers to Providers

Improving Patient Engagement Poses Barriers to Providers - ClientTell Blog -

According to multiple studies, patient engagement is a beneficial concept. Put in practice, the more patients are involved in decisions affecting their healthcare, the lower their costs, the better their outcomes and the more they are satisfied with their medical treatment. Improving the level of patient engagement has become a major focus in the health industry. Everything from meaningful use…

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#appointment reminders #patient engagement #patient engagement barriers

ClientTell Joins ADP AdvancedMD Marketplace to Provide Innovative Solutions for Private Practices

Valdosta, GA – June 17, 2015 – ClientTell today announced it has joined the ADP® AdvancedMD® Marketplace to help private medical practices utilize automated appointment reminders and patient notifications to reduce no-shows and increase patient engagement. By automating manual tasks in the appointment reminder and notifications process, providers can save the time and money spent on making calls…

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#automated appointment reminders #patient engagement #patient no shows

Improve Physician-Patient Relations with Follow-Up Communication

Customer service is becoming as important as the clinical experience in medical treatment for many patients these days. For doctors and staff, that adds to the pressures of meeting quality measures, seeing more patients and running a profitable business. Enter the concept of patient relationship management, a catch-all for patient engagement, patient activation and the like. Like customer…

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#automated patient notifications #patient relationship management #physician-patient relationship

Communication Key to Collecting More Patient Revenue

Recent changes in healthcare coverage have changed the patient revenue model. No longer do insurance companies foot the bill for as much of the treatment, but rather many practices must count on patients to pay more and more of their revenue. Both providers and patients must adapt to this new aspect of modern healthcare, and the transition is bound to present some challenges. According to Scott…

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#bill pay management #doctor-patient relationship #revenue cycle management

How Automated Reminders Can Impact Your Bottom Line

How Automated Appointment Reminders Can Impact Your Bottom Line

Getting patients to show up for their scheduled appointments is the most important step of the revenue cycle management process.

In today’s world filled with distractions — technological and otherwise — patients sometimes just simply forget about their doctors’ appointments.

But automating the patient appointment reminder process can go a long way in getting patients there and impacting the…

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#automated appointment reminders #revenue cycle management #ROI

Multiple Reminder Types Can Reach Dependent Smartphone Users

Not so very long ago, phones, GPS devices, MP3 players and computers to access the Internet existed as separate devices.

But with smartphone technology, each of those capabilities fits neatly in one compact device that you can easily carry in your pocket or purse.

So it’s no wonder that people are becoming more and more dependent on their smartphones for their portability, convenience and…

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#internet access #patient communication #smartphone addiction

3 Ways to Improve Your Patient Engagement

Meaningful use initiatives encourage the adoption of various technologies to help increase patient involvement in decisions affecting their healthcare.

But a growing concern among providers, according to a Healthcare Informatics article, is that they are being evaluated on benchmarks that require action on the part of the patient–and those benchmarks make significant jumps in Stage 3 criteria.

Th…

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#meaningful use #patient engagement #patient engagement strategy

Mobile Health App Use Expected to Expand Among Providers

Mobile health apps continue to be among the most popular in the market, with weight loss and exercise downloads leading all others by a substantial margin, according to this infographic created by GreatCall.

But a rising number of healthcare professionals are considering integrating apps into their medical practice, based on a survey conducted by the Research Now Group based in Plano, Tex.

Just…

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#health IT #mobile apps #mobile health app

Seniors Adopting Healthcare Technology, Survey Finds

Widespread adoption of technology is more prevalent among younger demographics, but that’s not to say that healthcare providers should count out tech-savvy seniors in their patient engagement strategy.

A recent study from TechnologyAdvice Researchfound that younger patients were more likely than seniors to choose providers based on their digital offerings, such as online appointment scheduling,…

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#healthcare technology #improve patient engagement #senior patients

Take Control of Emergency Closing Alerts with Broadcast Manager

Winter weather is again affecting much of the United States and Canada, bringing snow, rain and record-cold temperatures even to southern states.

Such storms make travel dangerous, leading schools and businesses to close altogether or to delay their operating hours until roads can be traveled more safely.

When making the decision to close, medical practices may wait until the last minute,…

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#emergency closings #on-demand broadcasts #winter weather alerts

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