CXInfinity

CXInfinity is the business messaging and customer engagement platform to engage the customers at the right time via the right channel.

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AI is transforming customer experience rapidly, be the part of the race before its too late. AI is changing CX by minimizing customer service friction and allowing the integration of self-service and personalization.  Read this blog to understand in details about AI, customer service and journey to boost business.

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Create Personalized Customer Interactions with Cisco Live Chat Every customer needs a quick and fast response from businesses. If you own a business then you should take care of it that your customers can't wait for a response. They need personalized customer interactions from the business. So you have to choose Cisco Live Chat which is helpful in quick responses as well as provide personalized customer interactions.

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Scale up your Cisco Contact center performance with powerful AI bot. Cisco Chatbot enhances CX with conversational AI, sentimental analysis, routing and intent analysis.

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Transform CX Across Channels Using AI Chatbot Software | CXInfinity

Boost contact center performance with AI-powered Chatbots for omnichannel engagement and increased resolution. It increases user response rate by being available 24/7 on your website.

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8 ways to provide high Social media customer engagement

With social media being the main avenue to build customer relationships, is important to get it right. The Role of Social Media in Customer Engagement Any business owner knows that effectively engaging with customers is a vital factor when it comes to business. Know the best ways to have increased engagement across social channels.

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5 steps to improve customer service experience in the banking sector Everything about banking experience - Providing an excellent customer experience is important for any company, but it’s crucial in the financial services industry. Read the blog to know 5 steps to improve customer service experience in the banking sector.

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Boost contact center performance with AI-powered Chatbots for omnichannel engagement and increased resolution. Engage with AI bot for personalized conversation

Infibot is one of the best conversational AI chatbot platform which can help to boost your contact center performance easily. It easily scale customer interactions across digital channels including website, social channels, messaging and more for higher leads and conversions.

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Digital omnichannel customer engagement platform to revolutionize digital customer experience and service. Improve customer experience strategy for loyal customer.

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4 Ways AI-Human Synergies Deliver Powerful Customer Experience – CXInfinity Blog

In contact center, AI and AI-based tools help satisfy evolving customer expectations with fast resolutions, intelligent answers and more proactive service. Read the blogs to know AI-Human Synergies.

AI continues to gain popularity with marketers and CX professionals. Learn how AI-based tools can help you to meet your customer expectations better.

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The rise of digital transformation has brought a much more informed customer base with higher expectations. modern-day customer-focused digital economy, organizations of every size, in every industry, and every country pay more attention to Customer Experience (CX) than ever before.

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Digital Transformation in Action – Best Practices in the Contact Center

Digital transformation is a foundational change in how an organization delivers value to its customers. It’s about implementing changes to drive efficiency, better performance, and rethinking.

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Digital Transformation in Action – Best Practices in the Contact Center

Digital transformation is the process of integrating digital technology in different business functions. Read the blog to know the best practices of digital transformation in the contact center.

Today, everything handle digitally and we live in a digital world. That’s why normal contact center also affect from this digital technology. Digital transformation has brought about a significant change in the way contact center function in the past few years and is not showing any signs of slowing down in the coming years ahead. Read more here.

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Every customer needs a quick and fast response from businesses. If you own a business then you should take care of it that your customers can't wait for a response. They need personalized customer interactions from the business. So you have to choose Cisco Live Chat which is helpful in quick responses as well as provide personalized customer interactions. Read more here .

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We live in a highly competitive world today. One mistake from a business or brand, especially in offering support to an existing customer, and he/she will switch to a competitor. This is how fierce the competition has become, especially in the case of customer support or running a contact center. Read more here.

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In today’s world, customers look for quick responses to their queries. They want their interactions with the support or tech team to be quick, resulting in resolution, and, certainly, less of those repetitive recorded messages that often take you one step forward, two steps backward. Simply put, your customers do not appreciate it much when being put to the recorded messages. Instead, they want to interact with a live person responding to their queries.

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We live in a highly competitive world and we didn't do any mistake especially in offering support to an existing customer. That's why businesses choose artificial intelligence technology to maintain a competitive edge over others. Businesses are relying heavily on AI technology for automation of work across sales, marketing, customer support, and other verticals. Read more here.