Aisera - Best AI Service Management with Advanced Conversational AI
Aisera delivers an AI Service Management (AISM) solution that leverages advanced Conversational AI & RPA to provide an end-to-end conversational platform. These advanced AI capabilities automate tasks, actions, and workflows for ITSM, HR, Facilities, Sales, Customer Service, and Operations.
Now businesses can deliver greater self-service resolutions through consumer-like service experience for employees and customers. Digital acceleration and transformation is achieved in seconds with Aisera.
Most present-day IT users are accustomed to using their smartphones for reading emails, browsing the internet, checking their schedule, calling a meeting, and chatting live with colleagues. They switch across applications, pause, and resume their conversations along the way. This holds true for IT Service Desks as well.
Now, users and Conversational AI agents can engage in a meaningful conversation while chatting on their laptops and resume the conversation on messaging on their mobile phones—with the full state preserved. They can resolve user requests autonomously through omnichannel conversational dialogues while achieving as much as 80 percent self-service resolutions, with 50 seconds MTTR, and increase CSAT/NPS up to 50 percent—potentially cutting up to 90 percent of costs!
Reference : https://aisera.com/chatbots-virtual-assistants-conversational-ai