The Digital Consumer Experience

The Tumblr blog of Ines Guzman. In my role with Accenture I am tasked with running our new Digital Customer Service business across the globe. This is truly an exciting time to be working to deliver exceptional customer service. On my social channels you will find the latest research & findings from Accenture and interesting viewpoints from major media sources speaking to the Digital Experience and it’s impact on consumers. #LoveCustomer #GoDigital #DigitalConsumer

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First, smartphones changed our world. Now they’re changing our kids, for worse

Are smartphones warping the mental health of young people — or all people? Research suggests the effects of smarphone addiction are far from positive.

If you have children with smart phones, read this #Millenials 

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Drones changing from playthings to serious tools

ST. LOUIS — Farmers may be getting serious about drone technology.

Drones on the farms go from playthings to serious tools. #AI 

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Why humans find faulty robots more likeable

It has been argued that the ability of humans to recognize social signals is crucial to mastering social intelligence - but can robots learn to read human social cues and adapt or correct their own behavior accordingly?

Humans like robots just like us: imperfect #AI 

[digital-consumer]

Teach Girls to Code | Automation World

We know we have a huge gap in getting STEM-related jobs filled. The answer to filling that talent pipeline could be women—if we can break through...

Women bring a different sensibility to programming - teach them to code #Womenintech 

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The iPhone to blur the lines between reality and digital representation #Augmented #ImmersiveExperiences 

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The 4 Must-Have Elements of Exceptional Customer Experience

A customer's experience with a brand trumps everything in the age of the empowered consumer. Jim Dicso, CEO of SundaySky explains how the best brands, like Apple and Netflix, compete and win with personalized customer engagement

Don't fall short on customer service, here's the 4 necessary things to make it exceptional #CustomerService

[digital-consumer]

The Pros And Cons Of Artificial Intelligence

Japan’s biggest mobile phone operator, NTT Docomo, says it is in the process of creating a transportation revolution by perfecting a new taxi passenger pickup system using Artificial Intelligence (AI).

AI can self-learn, is this all upside? #AI 

[digital-consumer]

Why Neuroscience Is the Key to Innovation in AI

Demis Hassabis, founder of DeepMind, says the future of AI lies in neuroscience. Aspects of neuroscience are key in artificial intelligence algorithms.

Stronger AI comes from stronger neuroscience, a virtuous cycle #AI 

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Need a personal shopper? AI to the rescue #AI 

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The Leadership Style You Need to Drive Your Company Culture

The keys to a strong company culture are not perks and benefits -- they are good leadership and employee empowerment.

[digital-consumer]

AI is changing how we do science. Get a glimpse

AI systems spot new particles, see galaxies, sense the public mood from social media

A small glimpse into how #AI is changing how we do science. Very interesting. 

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Driving real-world digital transformation through data

As it becomes increasingly evident that organizational-wide changes must first happen before CMOs can deliver on their customer and experience-centric initiatives, top marketers at a round-table discussion held in Singapore talks about how can marketers seize the initiative to push for real change using technology and data.

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Enterprise Chatbots Platforms and the Future of Work

Enterprise Chatbots Platforms are making changes to the future of work and conversational business.

[digital-consumer]

How Big Data Can Boost the Gaming Industry - SmartData Collective

Uses of big data can translate to the billion dollars gaming industry. game developers looking forward to truly taking advantage of the big data boom

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How we see Artificial Intelligence and Virtual Reality generating unprecedented changes in the #ad industry. 

[digital-consumer]

Toy robots are packed with personality — and learning potential for them and the kids

'Robots are great for kids to learn that they can be creators and not just consumers'