[digitalmortarblogs]

Top 3 Benefits Of Using A Queue Management Software

If you are a business owner then you may be aware that there are peak hours in the day when a lot of customers arrive at your business. However, your staff may not be well prepared to deal with all of them. Long lines can result in customer dissatisfaction and can cause you to lose loyal customers in the long run. No business owner wants the most essential part of the customer journey – the purchase – to be one of friction. So, to get rid of this issue, you can get queue management solutions from a trustworthy company. This can help you better manage your staffing and queues in real time so you can improve revenue and customer satisfaction.

However, if you are still not sure about getting queue management solutions then we can help you. We have listed down a few benefits of using queue management software.

1. Real time view.Knowing your exact line length(s) – right now – at all registers and business locations can enable you or your on-location managers to make intelligent decisions even if they are in offices or away from the queueing area.

2. Alerting. Push notification alerting for managers or associates at predefined queue length thresholds allows for businesses to easily implement queue length mitigation strategies. Say your goal is for a queue to never exceed 3 customers – having an alert to open up a new register when the 4th customer enters a line can make that process automated.

3. Historical analytics. Detailed historical data of peak queue occupancy and wait times can help business optimize their staffing models. Costs can be reduced through recognition of times when a business is overstaffed while better staffing at peak times can mitigate issues before they occur. The overall success of a que management program can also be tracked and trended over time to see if customer wait times are improving.

BONUS BENEFIT

Customer view. Some businesses may want to publish their current and/or forecasted queue length on their web site, app or digital signage so that customers can make informed choices about when they should visit the business. Good queue management solutions can deliver that capability out of the box so that with a simple copy and paste you have real-time queue data published on your web site or any other digital asset.

If you are looking for queue management software then you can contact Digital Mortar. They provide best in class hardware and software that deliver powerful, flexible but simple queue management. To see the product and request a demo visit the Digital Mortar website.

About Digital Mortar:

Digital Mortar is one of the leading companies that can provide queue management services.

For more information, visit: https://digitalmortar.com/

Original Source: https://bityl.co/AZ7P

[digitalmortarblogs]

Digital Mortar: Your In-Store Tracking Partner

Analyzing what is going on in your retail environment is one of the best ways to optimize customer experience, staffing strategies, merchandising and layout. With Digital Mortar hardware and software solutions the entirety of a store layout, ranging from supermarket, mall, big box or flagship, can be tracked. The resulting data are individual, anonymized customer records that provide end to end paths with geolocations updated sub second and location accuracy of better than 1 foot (0.3 meters). That information is positioned onto a flexible map of the store environment to enable analysis of where customers go first/next/last, which areas engage, how well displays convert, if sections are understaffed or overstaffed and when cashwrap queues form.

For retailers serious about optimizing their stores, in store shoppers tracking should be strongly considered.

Deploying excellent full journey tracking presents challenges, but with the help of Digital Mortar, you can get several advantages.

1. Metrics. Firstly, Digital Mortar is the most advanced retail customer analytics tool on the market and consolidates a broad array of shopper behaviorally descriptive behaviors into a set of metrics. It is easy to compare performance across multiple locations, within a single store, across day/time parts, seasonally and more with the available metrics. Available metrics include traffic, time spent, shop rate, conversion rate, shopper to associate ratio and more. What’s more is metrics are available for any tracked area of the store down to a single square foot.

2. Hardware. Digital Mortar uses the most advanced people tracking hardware available including 3D/stereoscopic cameras, LiDAR sensors and Bluetooth tracking. The software platform is hardware agnostic so clients can pick the type of tracking hardware that best meets their analytical needs, is most conducive for the store environment and fits within their budget.

3. Services. Analytical professional services are available for clients that choose to leverage Digital Mortar’s expertise maximizing the value of our in store tracking data. Digital Mortar can support the rollout of in-store A/B testing programs or create and deliver analytic roadmaps that provide new learnings on an ongoing basis. There is also the option to have your own internal resources be trained by Digital Mortar.

In the future it will be essential to understand your physical stores with the same data and detail as an ecommerce presence. It is not possible to optimize what is not measured and smart retailers will increasingly relay on customer journey data to drive decisions.

With a product like Digital Mortar in place a retailer can expect to increase sales through better layout and merchandising decisions while reducing labor costs through more efficient staffing models.

For more information, visit: https://digitalmortar.com/

Original source: https://bityl.co/ATCF