Letter of Complaint Bloomsbury Lanes
Management need to understand the way you treated costumers reflects on the way you treat you staff and how the business is managed. Avoid this place! There are enough place in London where you can have a good night and without the risk of being treated so distastefully.
Bloomsbury Lanes - Letter of complaint.
It is with great regret that I have to write this letter to make a complain about the way my girlfriend was treated yesterday Friday 8th of August at your venue by the manager on shift.
Last night we were celebrating my girlfriend's younger sister's 18th birthday. Due to the rain we were held up and arrived 15 minutes late and I was little anxious and eager to get started. Once at the front desk, my girlfriend approached me with the news that we couldn't get in because her sister's friend was 17. Couple of staff members suggested we could talk to the manager and maybe even convince him to let her in. So when he came out I explained the situation, admitted that it was my mistake for not having confirmed her age and he went on to explain how he would lose his licence if he had let her in. So I asked him for a refund and after he used my own phrase to remind me that it was my fault for not having checked her age before the booking I walked off. Please know, I am not after a refund, neither am I writing this to complain about his sly way to keep my money.
The problems occurs after I storm off from the premises, my girlfriend stayed behind to try to convince the manager that we at least should get our money back and explained that her sister was here on holiday and that it was her 18th birthday but he smugly kept on repeating that I had admitted to the my mistake and that he would not refund the money back. After having exhausted her efforts, she gave up and upset as she walked away he said to her, "wish your sister a happy birthday".
Needless and for the manager to make a comment on something that was of obvious discomfort to my girlfriend and in a way that can only be described as improper, rude and distastefully vicious I feel that he should get sacked. Obviously you will not take action on this and as fruitless as this might be I am writing it, posting it, publishing it for people to read.
We had planned this evening for while, it was important for us that everything went well. Like I did on the night, I accept that I had made a mistake with the booking and I understand the law and it's implications so I know we were not going to get in. Having said that, I feel that I was within my right to feel annoyed that I had paid for something we didn't get to do as anyone else would in my position. So that's why i didn't want to waste my night and money in that place.
An apology should be given by this manager to my girlfriend and his questionable hospitality skills need to be revised. No one deserves to be treated in that way and please do not try to offer us anything but an apology! We will never be setting foot I'm your place again.
areudirty
titsay
snowghoul