Week 11: Digital Communities and Trolls - Understanding Social Media Conflict
While social media has proven to be a positive outlet in promoting digital connection, creativity and expression, there is a dark side of social networking. Social media is also the home for cyber bulling and online harassment, although you have the ability to unfollow or block profiles that 'troll,' the negativity on social media can be extremely overwhelming, hurtful and scary.
Dahlberg (2001) describes 'trolls' as online individuals aiming to embarrass, anger, and disrupt merely for their own amusement, but sometimes is driven by more serious motives including political goals. In today's society, social media is heavily relied on as a "tool to support significant social interaction or enable teenagers to communicate and engage in meaningful online communities" (Boyd 2014, p.6); The users heavy reliance makes it difficult for them to separate reality from the digital world, therefore receiving online hate and harassment take a large toll on their mental health and self-worth.
There is a quite a different between trolls and online harassment. Where trolls is more about somebody targeting individuals for their own amusement, online harassment can be defined as repetitive threats or other offensive behaviour, sent online to youth or posted online about the youth for others to see (Wolak et al. 2007, p.52). It is estimated that "online abuse, harassment and cyber trolling costs Australians $3.7 billion annually in terms of medical bills and loss of income" (Milne 2020): $3.7 billion to repair an individuals value of their own self-worth due to the unnecessary, ignorant and hurtful comments from a stranger behind a screen.
Australian journalist, Ginger Gorman, wrote a book called 'Troll Hunting,' that she says is about "trying and bringing a humanity to it all, to the victims and the perpetrators" (Valentish 2020). Gorman's book takes a look inside the world of trolling, with interviews from social media experts, journalists and even trolls themselves, in order to see where the hate that is projected online comes from.
Image source: https://www.theguardian.com/books/2019/jan/28/it-was-like-being-skinned-alive-ginger-gorman-goes-hunting-for-trolls
Gorman's book also talks with those close to the late TV-presenter, Charlotte Dawson; Dawson's suicide in 2014 was rumoured to have been caused by the amount of online hate she received from internet trolls. 2 years before her death in 2014, Dawson had spoken out about how she was hospitalised after an attempted suicide due to the amount of death threats she had been receiving on the internet, she said "It just triggered that feeling of helplessness when the trolls got to me" (Herald Sun 2012). Her death in 2014 sparked a major conversation about cyberbullying and raised awareness of the dangers spreading online hate can do.
Image source: https://www.heraldsun.com.au/news/charlotte-dawson-how-the-cyber-trolls-beat-me/news-story/4cbde1d614e129f9a743a967c4efd8f5
To leave off, I would like to leave you with some positive tips and strategies to help when dealing with online harassment and trolls on social media:
Donât retaliate: most times this is the exact reaction the troll wants, donât give them the satisfaction!
Report: you can report the messages or comments to the social media platform you are on, or tell a trusted individual in your life that you think can help.
Take a break from the online world: sometimes a break from social media and technology is needed, there's no need to be online if you aren't feeling safe.
Block the account: you are able to block any account that is harassing or sending you hate.
Donât doubt yourself: Donât feed into what these comments say, the only person who is able to judge you is you!
References:
Boyd, D. 2014, 'It's Complicated: The Social Lives of Networked Teens,' Yale University Press, United States.
Dahlberg, L. 2001, 'ComputerâMediated Communication and the Public Sphere: A critical analysis,' Journal of Computer MediatedâCommunication, vol. 7, no. 1.
Milne, E 2020, 'Digital Communities and Trolls: understanding social media conflict,' MDA20009 Digital Communities, Learning materials via Canvas, Swinburne University of Technology, 27 May, viewed 27 May 2020.
Staff Writers 2012, 'Charlotte Dawson: How the cyber trolls beat me,' Herald Sun, 3 September, viewed 27 May 2020, <https://www.heraldsun.com.au/news/charlotte-dawson-how-the-cyber-trolls-beat-me/news-story/4cbde1d614e129f9a743a967c4efd8f5>
Wolak, J., Mitchell, K. J., Finkelhor, D. 2007, 'Does Online Harassment Constitute Bullying? An Exploration of Online Harassment by Known Peers and Online-Only Contacts,' Journal of Adolescent Health, vol. 41, pp. 51-58.
Valentish, J 2019, 'âIt was like being skinned aliveâ: Ginger Gorman goes hunting for trolls,' The Guardian, 28 Jan, viewed 27 May 2020, <https://www.theguardian.com/books/2019/jan/28/it-was-like-being-skinned-alive-ginger-gorman-goes-hunting-for-trolls>.
















