Customer Persona: ALLEGRA the INFLUENCER
Allegra is a female in her mid-twenties who lives in a condominium located in Toronto, Ontario. Allegra makes her living from being an influencer on Instagram and YouTube, and has over one million followers on each channel. Her content is focused on fashion and lifestyle. This profession allows her to work remotely. As a result, Allegra enjoys frequent travel, and can often be found on a beach.
Aside from her knowledge and expertise regarding fashion, Allegra has an awareness of apparel industry's contribution to the climate crisis. She has made a personal commitment to sustainability because of this, and does not support brands who do not share her commitment.
The foundation from which Allegra has been able to achieve success is by developing an expertise in financial management. This is something she stresses the importance of to her followers, insisting they need not break the bank in pursuit of style.
Simmons Sustainable Swim would offer Allegra a product that:
Firmly aligns with her commitment and standards regarding sustainability
Is on-brand with her fashion and style content focus
She, and her followers of average income could seamlessly afford
Allegra unboxes her newly delivered, and sustainably packaged Simmons Sustainable Swim bikinis. Impressed by the quality and stylish appearance of her products, she then tries them on.
Allegra then posts a series of photos of her wearing the bikinis to her Instagram captioned:
"You guys aren't going to want to miss this one! Simmons Sustainable Swim is an independent, female owned, Canadian brand making handmade, sustainable, and stylish bikinis at prices that won't make you cringe. Full video is up on my YouTube channel now - Link in bio!"
On her YouTube channel, Allegra features a 10 minute video of her trying on her bikinis. While doing so she also verbally explains to users the benefits of Simmons Sustainable Swim - sustainability, style, and affordability. She ends the video by reminding viewers of the importance of sustainable apparel in the fight against climate change, and instruction to follow the link in the caption of her video to check out Simmons Sustainable Swim.
PREVIOUS SOLUTION AND PAIN POINTS
Prior to finding Simmons Sustainable Swim, Allegra had always found herself struggling on how to realistically advise her followers on sustainable swimsuit fashion. She is aware that many of her followers cannot afford to shell out $200+ for a swim suit - especially in the financial wake of the pandemic. However, she also knew she could not uphold her personal commitment to sustainability while promoting cheaper brands with poor practices. So, she continued to promote expensive, but sustainable suits.
This created a problem for Allegra:
She would receive negative comments from followers accusing her of assuming everyone had her financial status and ability to afford a $200+ bikini
She began to lose followers who felt her bikini suggestions were unaffordable and unrealistic
She herself had convictions about paying $200+ for the small amount of material used in a bikini
Allegra refused to believe that bikini shopping for women was destined to be a wicked problem, or a choice from which their is no desirable solution. She was determined to find a bikini brand that was stylish, sustainable, and affordable to her followers.
Allegra always begins her buying process with a Google search of something like "sustainable and ethical bikini brands", which is how she first came across Simmons Sustainable Swim (SSS).
Allegra's next step was to browse through the products shown on SSS's platform. She reviewed the brand's sustainability commitment posted to the About section, and confirmed it to be legitimate. Satisfied so far, she then reviewed the individual product descriptions to confirm the materials and processes used aligned with the given sustainability commitment.
Having confirmed SSS as a sustainable brand, Allegra took note of how the price point of the products fit within the average budget of her followers. Additionally, she noted the bikini styles were in alignment with current fashion trends for the 2021 summer. She then added 3 bikinis of different styles to her cart, excited to share this find with her followers when they arrived.
The following three major factors were taken into account by Allegra when choosing her solution:
Relatability and Affordability:
A large quantity of Allegra's followers fall under the middle-class demographic and household income status. In order to maintain her ability to market herself as relatable to her followers she must present them with style suggestions within the personal budgets she has encouraged them to develop.
Allegra has seen fast fashion brands with cheap products, and unsustainable unethical practices capitalize off of influencer marketing. Due to her awareness of the contribution of the apparel industry toward the ongoing climate crisis, her mission is to encourage her followers to adopt a similar commitment to sustainability as her own by promoting only sustainable brands.
Although Allegra strongly values sustainability, her platform is also primarily used as a fashion and lifestyle advice blog. Therefore, it is pertinent that the brands and products she promotes are not just sustainable, but also style conscious and on trend.