The story so far

Hi,welcome to my blog;come and see a little behind the scenes of my journey as a internship student at Porter Airlines.

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The Beginning of Our Training Journey 

On November 17, we officially began our first week of online training, running Monday to Friday from 8 AM to 5 PM, and by November 21 we even started shadowing to apply what we learned. Everything felt confusing at first, almost like our first day as co-op students again, but as a team we helped each other through every module. At the end of each day we had to pass an assessment with at least 85%, and thanks to Mr. Alexander Fentum’s clear explanations and supportive guidance, we never felt pressured—just encouraged to learn and try again.

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Goodbye Co-op, Hello Porter Team

Our internship as CSR co-op students at Porter officially ended on November 14th, and I will always remember this happy-sad moment. Despite the difficulties along the way—such as airline delays, irate passengers, and some even accusing us of missing flights—I gained a lot of knowledge from each encounter.I also received so many kind compliments from passengers, which made all the tough moments worth it and reminded me that most people carry good energy and positive vibes. I’ll always remember the amazing CSR team who guided us, helped us when we didn’t know what to do, and made every shift easier. Now that we’re officially hired and just waiting for training to begin, I’m excited, grateful, and proud of how far we’ve come.

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Uniform Prep and Matcha Moments

We went to the uniform department at Billy Bishop Airport on November 12 to get our official sizing done, and thanks to two amazing women who helped us with everything, the procedure went extremely well. We went downtown to my shop, Matcha Matcha, for a well-earned treat after our fitting. As always, the matcha was delicious—fresh, cozy, and the ideal way to round off the day.

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First Snow, First Chaos at the Airport!

Today was honestly such a memorable experience. It was the first snow of the month, and of course that meant chaos everywhere. Because of the weather, so many flights ended up getting delayed or cancelled, and the airport instantly turned into a busy, stressful, and loud environment.

I was assigned to the flight to YHZ Halifax, and it ended up getting delayed for almost 3 to 4 hours. Passengers were stressed about missed connections, long wait times, and uncertainty about their travel plans. As co-op students, we were moving nonstop trying to help everyone—answering questions, calming people down, and doing our best to keep everything organized.

I assisted a lot of passengers by giving out meal vouchers and hotel vouchers, making sure they had what they needed while waiting. I’m really thankful because I wasn’t doing it alone. Ms. Lhea and Ms. Patricia were both incredibly supportive. They guided me through the whole process, helped me manage the crowd, and taught me how to handle stressful situations professionally. I learned so much from working with them today.

And honestly, even though the day was hectic, there were still moments that made everything feel rewarding. The flight attendant operating the Halifax flight was so kind and thoughtful — she actually gave us Tim Hortons gift cards to thank us for all the hard work we were doing. That small gesture truly made my day. After hours of helping stressed passengers in the middle of a snowstorm, it meant a lot.

Today reminded me why I chose this industry. It’s unpredictable and challenging, but also fulfilling. And as co-op students, we’re getting real hands-on experience that we’ll never forget.

Here’s to surviving the first snowstorm rush of the month! 

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A Halloween Surprise and the Best News Ever at Porter!

On October 31, 2025, the airport was alive with laughter and surprises—it was Halloween! While working my shift, I noticed other workers dressed up in bright orange outfits and believed they were hotdogs! But when we took a picture together, I noticed they were dressed as traffic cones—hahaha! It was such a fantastic experience that Jeanette and I requested if we may share it on our blog, and they kindly agreed.

Later that day, as I was heading home from Terminal 3, I spotted a cute fluffy dog sitting by the car window—it totally made my night! But the best part of the day was the amazing news from Miss Sofiya, one of the Hub Managers. While doing our shifts, my co-op colleague Jeramaine told us she just got her offer from Porter, then Jasneet got hers too, and they told me to check my phone. When I saw that I got mine as well, I couldn’t stop smiling! It truly felt like a dream come true to officially be part of the Porter team. I’m so grateful to Miss Sofiya for hiring the five of us co-op students, and to the entire Porter family for always helping and guiding us whenever we had questions. It’s an honor to be part of such an amazing team!

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First Day on the Ground: My Porter Internship Experience in Thunder Bay

On October 12, I had my first hands-on experience as a Porter Airlines intern, assisting with passenger services on a flight bound for Thunder Bay. I worked alongside Arvin and Tricia, helping passengers with check-in, verifying passports, and guiding them through airport procedures. It was exciting to see how much organization, attention to detail, and teamwork are involved in making sure each traveler’s experience is smooth and efficient. Observing the workflow up close gave me a deeper appreciation for the ground operations side of the airline industry and motivated me to learn even more throughout my internship.

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Blog Update – October 3

These photos were taken on October 3. We were given permission to take a walk all the way to Zone 5 so we could check all the airlines in their designated zones. As you can see in the photos, there were no people in line at that time, so I took the opportunity to snap a quick picture.

Later that evening, around 20:39, I met up with one of my former classmates from Semester 2 at Seneca, Omar, who is now working at Air Canada. It was nice seeing him again after a while!

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Airport Adventures: Two Adorable Dogs Brightened My Friday Shift

On September 26, during my Friday shift at the airport, something surprisingly uplifting happened: I met two gorgeous dogs while interning with Porter Airlines! In the midst of the hustle and bustle of inspecting travellers and aiding them with their travel needs, these adorable pups instantly made everyone smile. They wagged their tails excitedly, as if they knew they were bringing happiness. Moments like this remind me that, even in a fast-paced place like the airport, simple interactions can make the day feel particularly memorable. It was a memorable shift!

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Day 3: Behind-the-Scenes at Toronto Pearson – A Ground Tour with Porter Airlines

I had an opportunity to join Merlena and Thomas on a special ground tour with Porter Airlines at Toronto Pearson Airport on September 17. Using our visiting passes, we investigated a variety of airport ground operations topics from 9 AM to 2 PM. We entered the cockpit and saw how catering supplies and other necessities were properly loaded and unloaded, as well as how it was cleaned and ready for the next flight. likewise we experienced scanning boarding passes and verifying passengers' identification, which provided us with practical experience in customer service and the boarding process. Outside on the ramp, we were able to observe the aircraft up close and discovered how many teams collaborate to keep everything functioning properly. In addition to being thrilling, the experience was quite instructive, strengthening my understanding of the processes that go into making sure flights are safe and effective.

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 Day 2 - ( Situational scenarios)

Alright, so it felt like the first day itself. With Kingsley and Rachel, we dived right into group scenarios—very enjoyable and very helpful.  Actually though, I was late. For what reason? Because on the first day at Billy Bishop Airport, your girl got lost.  (I'll explain myself by saying this place is a maze.)HAHAHAHAHAHA Our module was supervised by Kingsley, who kept us on our toes. He asked us a lot of questions regarding the rules during our boarding drills. My brain? doing laps in the competition way. We ended the day with an overview of Porter at Billy Bishop after all of that. Like the nice tourists we are at work, we even had the opportunity to have a close-up look at some planes and took a ton of photos.

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 Day 1 - Soft launch (orientation ) 

It's orientation day! It only took thirty minutes to complete the online session with Miyuri and Rachel. It was like to pressing the "skip tutorial" button on a video game.