I am super pissed about my first problem transaction on DOA. I had a transaction with Minerva on DOA. She contacted me and said she was interested in it. We agreed with the transaction after I double checked with her about Soom Chalco’s status. She sent me 2 photos of the broken part of the doll after she received the doll. I was shocked and was thinking what made this part broken like this so I asked her for more photos. After couples of messages, she refused to send me more pictures.
I sent my last message to her 9 May 2016 and I have never received her message ever since. And today I logged into my Paypal account and she requested a refund on the doll on 14 May 2016.
She wrote something on Paypal on the issue:
“Since the post office has refused the insurance claim due to damaged and insufficient packaging as shown in photos, it falls upon you to make amends for the damage your lack of proper packaging has caused. The current going rate for the damaged doll part as per Den of Angels forum is $150 + shipping. I request a refund of $175 to cover the replacement part.”
It has been super extremely stressful and tiring to deal with this transaction.
Following are the details of the whole incident.
After she received the doll, she sent me 2 photos of a broken part of the doll.
I was super shocked and asked her if she had contacted her local EMS delivery office immediately as the package was fully insured. Then she came back to me and said the post office refused the claim due to "insufficient" packaging. If the post office said they are not accepting the insurance claim but did they give she the form to fill in to request for a claim for an international package? And I am not sure if the Customs opened the package or not.
I have never seen a breakage like this before neither have I received any feedback about issues like this for all of the previous dolls that I have sold. Chalco and all the extra parts were wrapped with thick bubble sheets to make sure everything were secured in the box and ensured the doll was not moving in the box. Each leg was wrapped with bubble sheets individually, and tape was used to secure the 2 legs together in order to prevent the legs crushing with each other which could have resulted in damage of the resin surface. I also put extra bubble sheets at the bottom of the GEM official box.
If the doll was not packed in a proper way, otherwise the ball-shaped ankle resin part and the foot should have been broken into pieces during transition. Or other easily exposed body parts such as the ball-shaped resin/ the fingers or other resin products included such as the mask should have received similar level of damage too if the box had indeed been careless treated during transition.
So I asked her about whether she had more photos of the doll and the box before she had entirely unpacked the doll which could be shown to the post office for the refund.
She sent me photos of the exterior box (from Soom) with some crumpled box edges and an obvious hole which was absent before the doll was shipped.
I don’t think these photos were taken before she unpacked the doll.
She also sent me some pictures of the crumble edges of the GEM official box with the full set of Chalco inside.
She said the exterior box was damaged but she still signed the package and now come back to me and tell me the exterior box is damaged.
Also, she said the GEM official box was damaged which I could only see from the photos that the edges were slightly crumbled. (Seriously, I have never heard this kind of crumbled edges is also considered as a damage.)
My friends and I have talked about a lot of people usually concern about the fingers or the additional parts of Soom dolls might be broken in transit. But based on Minerva’s reply, only the hook attachment part inside the foot was damaged. She said the exterior box was damaged but she still signed the package and now she comes back to me and claimed that the doll has not been packed properly.
I am very very upset about Chalco’s damage and I was the one who was asking for more photos to see if the photos might help Minerva to claim the insurance from the post office. But after I’ve asked different photos from Minerva, she only came back to me with this message:
I am very frustrated about what she said about the doll was not packaged in a proper way. The photos she sent me with the remaining parts of Chalco were still wrapped in very thick bubble sheet. My BJD friends and I have been using this method to ship dolls for many years and I have never seen and received feedbacks of any similar damage like this. And Minerva kept saying those crumpled edges of the paper box was a “damage”.
I sent the photos of the broken part to my friends to ask what are the possibilities to have a non-exposed resin part of the doll to be broken like this. Some of my friends (who are
owners) and I discussed my doubt with them about why and how the resin part that linked with the foot could have broken. They mentioned a lot of different reasons about the breakage such as:
The doll has been dropped or shook during transition. But it doesn’t seem like a reasonable explanation for this damage because the broken part is quite smooth, otherwise the ball-shaped ankle resin part and the foot should have been broken into pieces if it was dropped. Other easily exposed body parts such as the ball-shaped resin/ the fingers or other resin products included such as the mask should have received similar level of damage too if the box had indeed been careless treated during transition instead of the broken non-exposed resin part from the picture, which was the hook of the foot.
The foot was bent. My friend explained with photos of her own Soom doll via stretching the elastic string and moving the ball-shaped ankle resin part. From the photos, it seems really hard to bend the resin part where the hook attaches to the foot without taking the foot out and simply by bending the foot to make it break.
A very sharp thing has cut the attachment part. But there was no any sharp thing included in the package, and there is no evidence that it has received a cut which had gone through both the exterior Soom box, official the Gem box and bubble sheets in order to damage the doll.
My friends and I have talked about a lot of people usually concern about the fingers or the additional parts of Soom dolls might be broken in transit. But based on Minerva’s reply, only the hook attachment part inside the foot was damaged.
Her messages sound like she is accusing me to be the cause of the damage that was found on the doll after she has received it, and she seems to try to talk me into refunding her for this. But since I have not done anything that could have caused this damage nor have caused it indirectly, thus I don’t think I am responsible for the refund.
Also I want to tell everyone be more careful to have a transaction with her because of her attitude in her replies and made me terribly uncomfortable the whole time. Her latest message makes me really concern that she’s trying to ask me for a refund for something that I have not done. The above photo is a screencap of her message and apart from the accusation, her attitude makes me feel like I am belittled and also not being trusted like I am a liar.
I searched her name online to see if she had some problem transactions with other bjd owners. And I found some posts about her attitude on BJD confessions: http://truebjdconfessions.tumblr.com/tagged/Minerva
Thank you so much for spending time on reading this.
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