ring for service

just give me some coffee. side blog.

[copingnurse-deactivated20240217]

Me, when I’ve accepted it’s about to be a rough shift…

[frontdeskwoes]

The breakfast attendant at the hotel I used to work at texts me sometimes to update me on the fuckery that continues to happen. And I just point and laugh in their general direction because I now work in a hotel that knows how to handle their shit. I am a horrible person.

[frontdeskwoes]

almost four years after this post i have slowly discovered that, no, my current hotel does not know how to handle their shit.

[frontdeskwoes]

guest: i’m not usually one to complain, but --

[confessionsofahotelworker]

Do any other Auditors change the music as soon as everyone leaves and the hotel is theirs for the next few hours?  I totally do, bc I cannot stand that elevator music that 1st and 2nd have playing all day. I can’t do the exact same sounds on repeat and expect myself not to hit the wall early

[briannathestrange]

my dumb ass at work on the phone: just a moment i’ll transfer your call

also my dumb ass: accidentally hangs up on them

[frontdeskwoes]

My tale starts late at night when this couple comes to check in. I asked him if he had a reservation and actually snorted at me and said something like “do you really think I have one?” and from that moment I knew it wasn’t going to be easy. Mind you, the girl looked like a mess, like she was getting down from something she smoked and her hair was all kinds of ruined.

The guy gave me his Credit Card and I asked him for an ID. This is where it gets fun. He tells me that he didn’t have his, that he “forgot it” but that I could put a hold in his card anyway and give him a room. I was speechless because this guy really thought that I would sell him a room just like that. Sorry to dissapoint but no. Then he said like “what’s in the ID?” and I had to explain him that I needed those details and that I needed to have it with me, in my hands and he said “well, I can give to you, I can tell you my drivers license and you can look it up.” I told him no, and he was getting antsy. The kicker? The lady didn’t have her ID either. So, after telling him several times that I couldn’t sell him the room, they left. I understand if you go out without your credit card, fine, but without ID and go to a hotel EXPECTING to get a room just like that? That’s a big no.

Before he left, he asked me which hotel would sell him a room. I told him one, the one at the top of my mind because I just wanted him gone. It was way to weird the situation, so I just wanted him to leave.

[motherofangst]

hotel tips for irma evacuees

if you’re traveling north and looking for hotels, i would try calling the actual hotel before booking through third parties ( expedia, priceline, hotwire, etc ), as a lot of hotels in the path of those leaving are offering discounted rates if you call and let them know why you’re booking – i know mine is. in addition to that, you might not be able to see the full availability on said third party websites, or the hotel’s actual website. another small tip, being a hotel in a major city, if they do not have availability, ask for smaller, nice cities within a 20 or so mile radius – the guest services agent you’re speaking with might likely know places to recommend to you, as major city hotels tend to fill up quickly over the weekends. it never ever hurts to call first and talk to an actual human being at the hotel – chances it they will at least likely get you a step further than just google will.

[frontdeskwoes]

reblogging this again in light of florence! feel free to spread it - originally written from my personal. PLEASE BE SAFE!

[frontdeskwoes]

i finally got the “can i talk to a male manager?” the other day. too bad for the angry guest that all of our management ( aside from our very busy owner ) are women.  

[frontdeskwoes]

youvegotaudits >> frontdeskwoes

[frontdeskwoes]

hello friends! i didn’t actually notice before now that here are actually so many of you here? i have been liberated from the night audit position and and now a front desk supervisor.  i may change my url if you guys still want me around and posting about jus hotel shit in general?

[lifeatthefrontdesk]

Things I Wish I Could Yell At Guests:

1. ALL HOTELS AUTHORIZE YOUR CREDIT CARD 2. LEARN TO READ A GODDAMN FOLIO 3. DON’T ASSUME THE MINI BAR IS FREE 4. YES YOU CAN EXTEND YOUR STAY BUT NO YOU CANNOT HAVE A MIDWEEK RATE ON A WEEKEND 5. AVERAGE DAILY RATE IS AN AVERAGE OF YOUR DAILY RATE 6. HOUSEKEEPERS ARE NOT SUPERHUMAN, IF YOU REMOVE YOUR DO NOT DISTURB SIGN AFTER THEY HAVE GONE HOME, YOUR ROOM WILL NOT BE SERVICED 7. UNLESS IT IS DIRECTLY THE FRONT DESK’S FAULT, DO NOT YELL AT THE FRONT DESK 

[frontdeskwoes]

when dayshift workers are surprised at how calm i am around yelling guests

[confessionsofahotelworker]

When Banquets has leftovers

[motherofangst]

hotel tips for irma evacuees

if you’re traveling north and looking for hotels, i would try calling the actual hotel before booking through third parties ( expedia, priceline, hotwire, etc ), as a lot of hotels in the path of those leaving are offering discounted rates if you call and let them know why you’re booking – i know mine is. in addition to that, you might not be able to see the full availability on said third party websites, or the hotel’s actual website. another small tip, being a hotel in a major city, if they do not have availability, ask for smaller, nice cities within a 20 or so mile radius – the guest services agent you’re speaking with might likely know places to recommend to you, as major city hotels tend to fill up quickly over the weekends. it never ever hurts to call first and talk to an actual human being at the hotel – chances it they will at least likely get you a step further than just google will.

[frontdeskwoes]

when you have to use your “parent” voice on a guest. 

[frontdeskwoes]

when a guest comes to complain asking for the manager from earlier 

[frontdeskwoes]

me: wow. i can feel my heart beating in my throat. also me: coffee will fix this.