seen from China
seen from United States
seen from India
seen from Türkiye
seen from Bangladesh
seen from United States
seen from Germany
seen from Poland
seen from United States
seen from Türkiye
seen from China
seen from China
seen from Poland
seen from Switzerland
seen from United States
seen from Poland
seen from China
seen from Türkiye
seen from Iraq
seen from China
Front Desk Confession
It does matter who you book through. You'll still get your room, but if I have a room with a much better view, higher floor, or what-have-you, I will give it to someone who booked through our hotel site vs someone who booked through a 3rd party.
guest: i’m not usually one to complain, but --
Protip: If you don't want to have a pool party, don't inquire about a pool party rate.
So, we have 3 separate buildings for our hotel, the main/only entrance goes into the lobby and has the restaurant and gym and employee areas. You have to walk out of that building to get to the pool and the 2 other buildings that have guest rooms, and after 10pm you need your room key to get into all of the buildings. There were two middle aged women with 2 children who came in after midnight and i went out to greet them because i had to eventually park their car for them. The one said they were meeting their family there so they didn't have keys yet, so I was going to have to make them keys. I asked them if their last names were the same as their family's last name, so I could fucking give them a key because they said no one would come down to let them in, and if my security doesnt know if they're legit guests he won't walk them to the building and let them in, and if they have the same last name on their ID I usually let that slide, especially if it's the only reservation with that last name. The one lady says, after I ask if they have the same last name, she says with an attitude "Yeah, I have the same last name as my husband, and she has the same last name as her husband." I dont like to use the word bitch, but in my head I was like "Bitch, I dont know who the fuck you are, I'm just trying to see if I can actually give you a key to your fucking room. You said you were meeting FAMILY, you could have a different last name than some people in your fucking family." I didn't say that, though, of course, I just kind of stormed off angrily to the front desk to sign in so I could look them up and give them keys after they showed me their fucking IDs. Spare me the attitude towards a perfectly reasonable question, or else I might just not give you keys and you can sleep in the driveway.
Just a little tip: if you're having trouble with your AC all day, PLEASE don't wait until 11:30PM to call the front desk about it!!!! Where the fuck is your common sense??!!? Yes, it is a resort hotel, and yes we do have engineering until *11pm*, but then they leave and it's just 1 front desk person and a security guard. But a lot of other hotels don't have engineering that stay past 5pm. I can only do simple trouble shooting things but right now I'm new and don't know those trouble shooting things!
The daily occurrence.
This guy that’s stayed here a bunch over the past 2 months just came in and booked a room as a walk in. As I was finishing up his check in he asks if he can have a drink (from the bar). I say yes and ask him if he knows what he wants. He asks if I’ll charge him. Ummmm....duhhh, yes. He says nevermind.
Why do people just think they can bat their eyelashes and be all charming and they’ll get something for free??
