I occasionally build websites. I had one client who needed her whole website redone. The old site was very simple and not very visually appealing. I created a site that looked great and had all her content displayed attractively.
One thing that should be understood is this client has limited vision and uses a screen reader.
Client: my friends say it looks good but when I go on it I see a combo box. I don’t want that combo box.
Me: What do you mean by combo box?
Client: The combo box. It’s right there! I don’t like it.
I did some research and found that this was her screen reader’s name for a drop-down menu. It came up whenever that particular theme had to be shrunk down to a 640 by 480 screen size.
Me: Honestly, I’m not sure how to remove that, but it shouldn’t be a problem because no one is going to see this drop-down menu unless they use the screen resolution you do, which is VERY uncommon these days.
Client: But I see it, and I hate it. Get rid of it.
Since she wouldn’t be moved, I found a theme that didn’t look nearly as nice, but didn’t create a drop-down menu for the main topics when it resized which got rid of the “combo box.”
She was about to approve the site but had another complaint.
Client: I don’t want the site to say index. Why does it say index? It’s a website. I want it to say website.
Me: (thinking it was her screen reader again) Where do you see that?
After some back and forth, I figured out she meant the URL.
Me: That’s the way the internet is structured. The main page on a site will often have a URL ending in “index.” That’s perfectly normal.
Client: I don’t want it to say index. It needs to say website.
So now her site address says “http://clientsitenamehere/website.”
I died a little when I did that.
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