NEXT@SXSW Slideshow 2013
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NEXT@SXSW Slideshow 2013
BMC, H-E-R-I
Here is section one of our learnings from SXSW. Let us know if this is helpful for any entrepreneurs out there!
If this one post receives enough comments we'll post section two and then three.
Customer Development, BMC, Hypothesis, Experiment, Results,Iterate from Ryan Konicek
  Author: @wikiryan
More fun photos from the weekend including:
Jameson on Tap. Yum
Nick Killing it at ACL Live @ The Moody Theater
Tappr was selected to participate in a one minute pitch competition after winning “first impression” (despite our powerpoint malfunctioning at the start of the presentation)!
Image Vision, Digital Tip Jar & other noteworthy competitors jumped on stage in front of an incredible panel that included Brad Smith (CEO Intuit), Dhani Jones (former NFL Star), Tristin Walker (Foursquare), & Ingrid Vanderveldt (Dell EIR). Nick gave a rousing speech that not only showed his passion for Tappr-but for the city of Milwaukee and it’s budding startup community.
Alas, we did not win…but we did get the loudest applause! We have been presenting here and there throughout the weekend and really perfecting our story. We look forward to our final presentation this Monday! Author: Brandon Alberti @Brandon.Alberti
Installed Tappr in The Parish last night at SXSW. Here are some shots with the bartender.Â
Tappr Demo Video at South by SouthWest
We had a chance to use Tappr at SXSW and ask for customer feedback. A lot of key insights were discovered.Â
I ran into a new app called Montaj while there. One of their team members was at the bar. Montaj is a cool video app (iPhone only) that allows you take 5 second clips of videos and then arrange them to make a "professional" final video. You can add music and filters.
We gave it a test and here's the result.
Business Model Canvas / Customer Discovery Presentation
Our Business Model Canvas and customer discovery presentation at NEXT@SXSW. This presentation has been asked to be used as a template for customer discovery and hypothesis testing.
Tappr Inc SXSW Business Model Canvas Presentation from Ryan Konicek
Quick Update
Today has been crazy, we've collected 30 customer interviews. We've discovered it can take anywhere between 5-10 minutes to talk to a customer and go with the customer flow. Getting the attention of merchants during SXSW has been proven to be tricky.
Below is a screenshot of what our spreadsheet looks like so far. We're going to regroup as a team, share all of our learnings and get back to the drawing board. Our interview process is improving.
We'll be back at customer interviews tonight.
We're looking forward to our first presentation tomorrow.
@BrandonAlberti Being Interviewed
First Meeting. Tappr Inc is Officially In!
More Customer Interviews
Rick Allen (@Stoodder) documenting after speaking with customers
Another Customer (Bar Owner) Interview
Progress is going great. Trying to get bar managers attention during SXSW is tough! We're persistent though.
Customer Interviews with Bar Owners
Brandon Alberti showing off the product and obtaining feedback.
Customer Interviews...On the Fly
I had a delayed flight for about 20 minutes ... So why not start getting some customer interviews done? It's really easy when they're just sitting there anyways.
Author: Ryan Konicek
@WikiRyan
Working On the Fly!
Although three of our team members are at SXSW while one is on a bus and the other in an airport.Â
We're all working on our hypothesis and questionnaires at the same time!
Updated BMC coming soon!
Stay posted.
Author: Ryan Konicek
@Wikiryan
The Next@SXSW experience. Days 1-4
Day 1 Our SXSW story starts with an email in my inbox at 5:30 Monday AM (3/4/2013). My morning routine is normally hit the snooze button a couple of times and then wake up...but that morning, there was an email notification from NEXT@SXSW saying we were accepted to work with Steve Blank and the whole crew for 5 days straight to learn the customer discovery process. Talk about winning on a  Monday morning! The next step, getting our ducks in a row for the weekend, this meant it was time to rally the troops and get stuff rolling. I forwarded the email to my team members (at about 5:35 AM). We had to set an urgent meeting to get everyone on the same page and set our game plan up. This is where the excitement began. Based upon what SXSW sent us...we had a lot of work to do before the weekend: buy plane tickets, get SXSW tickets, get a room for 4 nights, figure out our homework..and do the homework. Day 2 The phone call NEXT@SXSW set up a phone call for all of the start ups to quickly give us a breakdown of what our week will be filled with (along with a jam packed itinerary). Just as an FYI, if you’re planning to do this program, be prepared to work about 8-10 hours a day. We had a lot of work to do! Create 3 presentations (and present them to Steve Blank and the founder of Zaarly along with 50 other people), create a business model canvas, conduct customer interviews, create the hypothesis for the interviews, etc. Our team knew we needed to be organized so we set up some processes and systems. Facebook Chat for all things (all messages go straight to our phones)
Basecamp To give out tasks while we’re at SXSW and stay organized.
Google Drive To collaborate on our BMC, presentations and everything else. Here’s a helpful hint, watch Steve Blanks Udacity vids with a BMC next to you and fill it out (it goes a lot faster). Below is a draft of an early BMC.
Day 3 Homework Nothing too crazy about this day. A lot of reading, watching Steve Blanks Udacity vids, sending out emails, and filling in our BMC. Day 4 The coach session....and more homework
Meeting our coach I thought I knew a lot about BMC's. Javier proved to me I'm not as smart as I thought I was :/. We had a Skype session while he was in Spain and he did an awesome job coaching us through the BMC. I take that back...Skype did a poor job with connection so we used Google Hangout (success!).
Back to the BMC - Javier did a great job with asking us hard questions and keeping us on our toes. Now, it's time to go back to the drawing board.
Here was a Version 1 that Javier went over. I took about 3 pages of notes after. I'll be posting our versions as the week progresses.
Business model canvas - Check (well, still in progress) Homework - Check Pitch Deck - Check Executive Summary - Check iPads and demonstration material - Check Free swag - Check Bag packed - Check Next stop, SXSW!
 Author: Ryan Konicek
Co-Founder of Tappr, Inc
@WikiRyan
Redesigning Tappr, Round One
By Maggie Dunn: Designer at Tappr Inc.
To start, I’d like to give you some background information (from a design perspective). We had an idea, we called it Tappr, and I just started creating. In the beginning, we had a limited amount of time and didn’t have anything to go off of. I didn’t have a mood board or color palette, and I probably didn’t pick the best font. Because honestly, I just wasn’t sure. It’s been months since that first round of designs and we have gotten an outstanding amount of visual feedback. Now I am able to tell what is and isn’t working visually. I look at design as a learning process that will be forever changing. No design is perfect and never 100% completed. We are now in the middle of a redesign — a much more stable design. It goes off of a mood board, theme and color palette. There is still only a limited amount of time to complete this redesign, and where that time is spent determines how beautiful our product will be. It’s crucial for designers to set priorities and follow through on them. Considering the first round was web-only, I chose to spend most of the time on research/mood rather than creating plain-Jane wireframes. Mobile will be a different story. This redesign has to be focused mainly on communication. We want to communicate how Tappr will benefit the customer and/or bar owner. It was a challenge to pull imagery through to the desktop design, because the only screenshots available were from the old application (and the new design is a complete 180 from what's already out there). As designers, we are prone to tell stories through pictures. But in reality, a website is almost all text-based. Once our redesign is underway, we will able to pull more imagery to create a more complete design. Since we want to highlight the message of Tappr, there has to be an immense importance on typography. And by typography, I’m talking about details a non-designer wouldn’t even know exist. They don’t know because they don’t realize that they are there ... but it’s what makes typography so beautiful and intriguing (if it’s done right). It grabs the attention of the user to make them want to learn more. We need to give air to the text to reduce stress level, making it easier to focus. Who likes a website that is crammed full of stuff? I wanted the website to communicate, and if it communicates poorly what’s the point of it even existing? One thing I find most intriguing in the world we call “design” is that designers have the ability to change how people think, how they act, and even how they make decisions. Generally speaking, people draw their attention to visual things. Why do you think beauty is so popular in our culture? As humans, we are prone to one thing vs. another because “it looks better” or “it’s prettier." And that's where designers come in — they create that “pretty” image and attach it to something physical. Then it’s up to the viewer to take any information they want from it. In my eyes, the redesign is only 65% complete. Even designers don’t know what they want all the time. Knowing that, it’s pretty hard to communicate to your team why you placed items where, size proportions, etc. There’s still a lot more to create but as I do, I am constantly learning ... which is OK with me! GO DESIGN