Incight.ai

Digital Experience Monitoring and Assurance Solutions | CX Testing | Incight

[incight]

Automated ERP Testing | SAP Solutions

Performance engineers build the right strategy, design the right workloads, and utilize the right tools and techniques to isolate where the performance bottleneck is and certify the SAP solution from a performance standpoint before promoting it to production.

[incight]

Cloud Migration Assurance | COTS Migration Challenges

While enterprises can reap maximum benefits by migrating their COTS apps to the cloud, it is imperative to have a Cloud Migration Assurance in place.

[incight]

How to Marry the Imperatives of RPA and Digital Transformation

Digital transformation is about harnessing digital technologies, ramping up capabilities, and changing customer relationships, operational processes, sales, and service for the benefit of the business. Robotic Process Automation, or RPA, can be a catalyst in achieving successful digital transformation by automating mundane, repetitive, and time-consuming processes. It frees human resources from doing frustrating manual tasks and allows them to focus more on the critical areas of business. The use of RPA services is expanding at a rapid pace across industries and offers a host of benefits for organizations. These include cost reduction, optimized operations, reduced or minimized bugs or errors, improved customer experience, better management and control, and improved ROI. Statistics suggest that spending on RPA solutions in the year 2022 will be in the range of $2.4 billion in 2022 (Source: i-scoop. eu).

Although organizations can look at RPA implementation without a full digital transformation program in progress, the inverse is not always true. Without the inclusion of RPA consulting, most digital transformation programs may grind to a halt. RPA can facilitate the reshaping and re-engineering of operations and the response level of businesses at most digital touch points and customer interfaces. This technology can help businesses address operational challenges, namely, executing large volumes of repetitive back-office activities. Further, its analytical capability can allow businesses to gain crucial insights into the performance of their business workflows and patterns. These insights can then be leveraged to plan and implement effective digital strategies to make the workflows more efficient.

Robotic process automation solutions can perform the actions of employees, such as simple copy and paste jobs to complex bank reconciliations and invoicing. Thus, they can fit into the workings of systems such as ERP, CRM, and others. This allows businesses to free up resources and redirect them to higher-value-added activities like customer service, marketing, and sales, resulting in a better customer experience and retention. RPA services can enable organizations to improve business performance, thereby achieving digital transformation.

Key parameters to consider when using RPA for digital transformation

One of the reasons RPA is held dear by businesses is the ease with which automation is executed. It does not require someone with years of experience to automate the basic tasks; even a few hours of training for a rank newcomer can achieve the same. However, digital transformation is not only about automating some basic tasks. There are factors or parameters that businesses need to consider while implementing RPA for digital transformation as mentioned below.

1. Strategic alignment: When instituting an RPA program, the objectives need to align with the overall digital transformation strategy. To cite an example, should an enterprise be aiming at improving the customer experience for its products and/or services, the RPA framework should include processes or workflows that can impact the customer experience. Thus, any RPA program should be aligned with the imperatives of digital transformation to ensure management focus and the scaling of resources when needed.

2. Governance: For successful RPA implementation, it is important that stakeholders plan to scale the automation activities in view of the overall digital transformation journey. In the absence of planning and buy-in from stakeholders, scaling RPA bots on a larger level and making them impactful will be a challenge. Even though RPA is known for its easy scalability, unless it is supported by a large fleet of bots and guided by the management and other stakeholders, it may turn out to be a non-starter.

3. Process stability: It is easy for RPA services to run their programs in a stable and robust process environment. This is because any changes in the application or processes can botch RPA execution. Businesses should avoid implementing RPA in processes and systems that are braced for near-term digital transformation. So, the assessment of RPA’s viability for the digital transformation roadmap should be undertaken in right earnest.

4. Change management: RPA deployments often fail due to a lack of planning and poor execution of change management. It can bring about new approaches to working, especially for employees used to doing their work in a certain way. Remember, any change in the working processes of employees can generate anxiety and confusion, often leading to resistance. So, to enable such change management seamlessly, RPA initiatives should be accompanied by suitable cultural transformation. Importantly, transparent communication is the key to driving people to adopt a new style, scope, or methodology of working.  

5. Metrics defined: It is important to define the metrics to measure the quantifiable benefits to be accrued from RPA deployment. Without it, businesses can run the risk of upsetting stakeholders by creating false expectations. The metrics under consideration are accuracy, productivity, consistency, compliance, reliability, and employee satisfaction.

6. Focused approach: To enable digital transformation, robotic process automation services should not be an afterthought but an integral component. To achieve success from RPA deployment, skilled resources, an appropriate control framework, well-defined process management plans, and a robust governance model should be in place. To create a successful digital transformation strategy, there should be proper focus and sustained support.

7. Financial Impact: One of the foremost benefits of achieving digital transformation is saving operational costs. Find out the cost savings over a yearly and five-year period by automating mundane and repetitive tasks and deploying employees for other critical processes.

Conclusion

RPA and digital transformation are not mutually exclusive but complementary. However, it is important to plan the deployment and measure its impact by considering the downstream effects. The success story for the RPA-aided digital transformation initiative can be achieved when the metrics are brought to life by focusing on the basics and by taking the stakeholders on board.

Resource

James Daniel is a software Tech enthusiastic & works at Cigniti Technologies. I'm having a great understanding of today's software testing quality that yields strong results and always happy to create valuable content & share thoughts.

Article Source: nasscom.in

[incight]

How to Prevent Client-Side Injection Attacks

Mobile applications have become the new on-the-go touchpoints for users to browse the internet for information and execute various other activities. This has made mobile applications the new frontier for cybercriminals to let loose malicious codes and seek critical personal or business data. According to the Ponemon Institute, an IT firm dedicated to security-related research, about 59% of respondents reported an increase in malware attacks. Also, the mobile security report by Check Point Research unearthed the following statistics for 2021:

97% of business enterprises or organizations faced threats from multiple attack vectors

46% of enterprises had one employee download a malicious application

40% of mobile devices globally are vulnerable to cyberattacks

It is only by employing a multi-pronged approach to mobile testing that business enterprises can protect their critical data from cybercriminals. The focus areas for such enterprises ought to include fostering application security, planning a defense strategy, upholding security policies, and securing the database layer and physical devices. This calls for implementing mobile application testing to protect the app from multiple threat vectors, especially injection attacks. Let us discuss how client-side injection attacks can be prevented by rigorously testing mobile applications.

What is an injection attack and its types?

An injection attack is all about introducing or injecting a malicious code into the network, thereby allowing the attacker to fetch information from the database. According to the OWASP, this type of attack is the number one application security risk. Here, the malicious code introduced into the software can change its execution by forcing it to execute certain commands. These attacks can impact the computer infrastructure of the affected business negatively and lead to a denial of service. An injection attack takes place due to the inherent vulnerabilities in the application code that allow users to give invalidated inputs. Examples include Cross-site Scripting (XSS), SQL Injection, Code Injection, Command Injection, CCS Injection, SMTP/IMAP Command Injection, LDAP Injection, Email Header Injection, or Host Header Injection, among others.

Risks of injection type attacks

The potential risks carried by these injection attacks include:

Database getting corrupted

Theft, breach, or loss of data

Theft of information through phishing

Loss of productivity due to system downtime

Loss of consumer trust and brand equity

Strategies to launch injection attacks

Cybercriminals have a host of strategies up their sleeves to launch injection attacks like the ones mentioned below:

Inputting interpreted content directly to give commands to an interpreter.

Creating buffer overflows by entering out-of-range values.

Leaving blank fields to create errors.

Using a man-in-the-middle attack strategy, responses from a web service are modified.

Entering data through Near Field Communication (NFC), Bluetooth, and others.

Ways to detect an injection attack

The ideal and easiest way to detect an injection attack is by running an automated web vulnerability scanner. Similar to a pentest tool, this scanner can readily detect attack vectors and allow businesses to protect their applications. As a tool for mobile app security testing, the scanner helps plug the vulnerabilities before they are exploited by cybercriminals.

How to prevent client-side injection attacks

To prevent client-side injection attacks on web applications, businesses must code the application securely. The various mobile application testing strategies include:

Validation of user inputs is done by creating a list of valid statements. Also, configure inputs by context for user data.

Use statements comprising parameterized queries to differentiate between user input and code. This mobile application testing approach helps the system understand commands and statements separately, instead of mistaking the two.

Use of procedures defined and present in the database and called by the application.

Disallow string concatenation by limiting the use of special characters.

Use the last resort measure to escape all inputs given by the users.  

Minimize the attack area of the application by removing all unnecessary functionalities. If these features had existed, they would have had to be guarded at all times.

Allow privileges that are important for an account, thereby ensuring strict access.  

Conclusion

The sensitive and business-critical information of clients and their end customers’ needs to be protected on several fronts. User input validation as part of mobile application testing should be enforced strictly as users cannot always be expected to enter legitimate data. This can significantly reduce the possibility of injection attacks through the user interface. However, care must be taken to guard against other risks as well, by hiring mobile testing services.

Resource

James Daniel is a software Tech enthusiastic & works at Cigniti Technologies. I'm having a great understanding of today's software testing quality that yields strong results and always happy to create valuable content & share thoughts.

Article Source: dev.to

[incight]

5G – Myths vs Realities

Watch this video of cigniti’s blog to learn more about the myths and realities of 5G.

Read more: https://www.cigniti.com/blog/5g-myths-realities/

[incight]

Top 5 Considerations to Choose a Reliable Testing Services Company

The critical role of quality in the success of any software application in the market is a foregone conclusion. It determines the brand equity, customer satisfaction, and revenue levels of any company. It must be understood that quality cannot be sacrificed for speed of delivery or any other consideration. Any state-of-the-art software product needs to get rid of vulnerabilities that hackers or threat actors can exploit easily. The answer to mitigating such possibilities is to undertake software quality assurance, preferably at every major step of software development, a la Agile or DevOps.

Remember, the year 2021 witnessed 78.4 million ransomware attacks, which was higher than the previous three quarters (Source: Techrepublic). In fact, cybercrime is expected to cost businesses $10.5 trillion annually by 2025, which is substantially higher than the $6 trillion in 2021. With so much at stake, QA testing should be made an integral part of the SDLC, and businesses should look at hiring or outsourcing the job to an experienced testing services company. This is because conducting such testing in-house can have its share of challenges, with running costly overheads being one of them.

Given the importance of the software testing process in the success of any product, there is a preponderance of software testing services around the globe. Thus, for any business enterprise, it can become a nightmare to separate the wheat from the chaff and hire the services of an experienced software testing company that can deliver the goods. In this blog, we discuss the top 5 criteria for enterprises to choose a fitting testing services company that meets their testing goals.   

Top 5 factors to consider when selecting a reputable QA services provider

The top 5 points that business enterprises can consider when choosing a reliable testing services company are:

1. Trustworthiness: What do you do when you don't want to set up an in-house software testing unit but don't want to outsource the job because you're afraid of losing business secrets?  To manage the risk and balance the contrarian perspectives, you need to engage a company delivering quality assurance services with a reputation to boot. For starters, you need to enter into an agreement with the company restricting it from sharing crucial business information with third parties. Besides, the company should have, as a part of its processes, strict cybersecurity measures to thwart any episode of data breach. You may visit the company’s account on Google, Yelp, or other platforms to check the entries made by clients and check its client list. If you find that renowned companies have outsourced their software testing to this company, then it can more than prove the company’s trustworthiness.

2. Service level agreement: Business enterprises should outsource their QA requirements to software testing companies that sign proper contracts. These contracts, aka service level agreements, give details of the project, quality procedures, escape clauses, turnaround time, and reporting and monitoring mechanisms, among others, to be followed by the latter. The agreement should clearly define the outcomes the business enterprise should expect from the testing company.  

3. Protection of intellectual property: Intellectual property can be a thorny issue between the software development company and the outsourcing company. This needs to be protected at all costs by the latter by not sharing it with anyone for purposes repugnant to the intended business. The SLA should define the same and lay out clauses or penalties that the outsourcing company should adhere to or pay if the condition is breached.

4. Cost: In the end, everything boils down to the cost factor - how much is the testing company going to charge for delivering services? So, begin by getting quotations from various companies that can add value to the job instead of merely finding bugs. The testing company should offer fair rates and should have the means (resources and infrastructure) to deliver the goods within agreed turnarounds. However, don’t make the mistake of choosing a company offering the lowest rates, for cost should not be bartered for low quality.

5. Experience in your field: Each software development and testing project can differ from another based on parameters such as business goals, quality, system features, and others. For instance, testing a banking and insurance app would entail a high level of security, comprehensive test coverage of the workflows, and data integrity, among others. So, the software testing companies chosen for outsourcing must have experience and expertise in working in the chosen field. This can prevent issues of understanding processes or the lack thereof, or any costly rework later.

Conclusion

Outsourcing software testing is a critical activity with wide ramifications. If given to the wrong company, the resultant damage to brand equity and reputation can be immense. Choose a reliable software testing company by following the above-mentioned points and achieve your business objectives.

Resource

James Daniel is a software Tech enthusiastic & works at Cigniti Technologies. I'm having a great understanding of today's software testing quality that yields strong results and always happy to create valuable content & share thoughts.

Article Source: medium.com

[incight]

How Application Security Testing Can Mitigate the Impact of Threat Vectors

Is your business facing security challenges that are leading to client dissatisfaction? If not addressed soon, these can impact your brand equity negatively and allow clients to look for your competitors. One of the reasons for such challenges to flare up is the lack of integration of cyber security testing in the SDLC. Remember that approximately 84 percent of software breaches occur as a result of application layer vulnerabilities. This is due to the fact that today’s enterprise applications are vast in their sweep, with numerous components and multiple integrations with third-party software.

Also, given the presence of a multitude of APIs, hackers have a goldmine of opportunities to cause security breaches. So, what needs to be done to overcome the challenges of safety, brand recall, and client retention? The answer lies in engaging professional and experienced application security testing services and preventing malicious cyber-attacks. The primary objective of any application security testing company is to identify the vulnerabilities or weaknesses in the digital infrastructure, especially in the applications, and how various threat actors can exploit those vulnerabilities.

Various types of application security testing

For any website or application, it is important to execute a comprehensive application security testing exercise to find different security hacks. The various types of application security testing methodology are:

Static Application Security Testing (SAST): It is a white-box testing approach where testers check the workings of an application by inspecting the static source code, byte code, and binaries and reporting any security vulnerabilities present. SAST can fix codes to nullify the vulnerabilities it scanned. It enables developers to verify the code’s compliance with established secure coding standards and guidelines such as CERT before releasing it into the production environment.

Dynamic Application Security Testing (DAST): It is a black box testing approach where testers detect security vulnerabilities in an application while it is running. By applying it to an operating code, DAST can detect issues with responses, interfaces, scripting, requests, sessions, data injection, DOM injection, execution of third-party elements, query strings, authentication, and many others. The DAST tools can scan several simulated malicious test cases and report on the application’s response thereto.

Interactive Application Security Testing (IAST): It is a hybrid application security testing approach combining both SAST and DAST methods to identify a wide range of security-related vulnerabilities. Like DAST, IAST tests the applications dynamically while they are in operation, but from within the applications’ server. This allows the IAST tools to test the compiled source codes. The IAST approach provides information about the root cause of vulnerabilities and the specific sections of code that represent them, thereby ensuring quick and effective remediation. IAST tools can analyze data flow, source code, third-party libraries, and configuration in the quest to identify vulnerabilities.

Mobile Application Security Testing (MAST): This testing approach allows application security testing services to combine both static and dynamic analysis and detect a wide range of vulnerabilities and mobile-specific issues, namely, data leakage, jailbreaking, and malicious Wi-Fi networks.

Best practices to follow in application security testing

To detect and mitigate various security-related vulnerabilities in applications and ensure a superior user experience, software security testing services need to employ the best practices as mentioned below:

Shift-left security testing: According to the new development and security paradigms such as DevSecOps, security testing needs to be integrated and implemented across the SDLC. The idea is to detect any security-related vulnerability in its nascent state and fix it before it morphs into something bigger and more complex.

Test internal interfaces: As standard practice, cybersecurity testing services tend to focus on external threats, such as those emanating from web forms and API requests submitted by users. However, threat actors are more likely to exploit vulnerabilities or weak authentication residing in internal interfaces once they make their way in. Hence, testers need to validate the quality of connections, inputs, and integrations between internal systems.

Test often: Enterprise applications have several components and third-party integrations that may develop new vulnerabilities during runtime. Also, many of the components can face end-of-life situations or need security updates, which can present themselves after the initial round of testing is over. Hence, it is important to test enterprise-scale applications as often as possible while focusing on high-impact threats and business-critical systems and components.

Conclusion

The users of today are no longer satisfied with average-quality products or services. They want quality and secure systems to perform various tasks on the go. This is where the role of application security testing services becomes critical for identifying security-related vulnerabilities in the application under development. Prompt mitigation of threats is the recipe for success that enterprises across verticals should envisage and implement. 

Resource

James Daniel is a software Tech enthusiastic & works at Cigniti Technologies. I'm having a great understanding of today's software testing quality that yields strong results and always happy to create valuable content & share thoughts.

Article Source: devdojo.com

[incight]

Medical Device Testing Center of Excellence | Healthcare Industry

Digital disruption has impacted the healthcare industry enormously and kick started various innovations in medical devices. This helped people to connect effectively with the latest medical devices embedding software that delivers better healthcare services.

[incight]

IoT in Insurance Industry | Internet of Things (IoT) Testing

Traditional businesses are projected to be disrupted and revolutionized at an unprecedented rate as the Internet of Things (IoT) emerges. These new technologies have the potential to benefit the insurance business, which has been hesitant to adapt in the past.

[incight]

What is DEM and its Advantages?

Think of all the interactions you have on a day-to-day basis with workplace technology. You log onto the computer, sync up your device, open a browser, open your email, and then join a video call! All of these say a lot about the digital experience. But there may be times when the app might not work, or maybe you are not able to join the video call due to poor connection. From an IT perspective, the cloud application may look perfect, but the end-users may face technical glitches, which can badly affect their productivity. This is where digital experience monitoring (DEM) steps into the picture.

What is a DEM?

It is a management system that analyzes the usage and performance of data across applications, devices, and infrastructure to know how the user’s interaction with the technology impacts the overall digital experience. Since companies have shifted their services and applications to the cloud, it’s beyond the scope of IT to keep a check on all the components. People have high expectations of the system they’re using in their daily lives. And to keep up with the expectations, control and visibility over all the components become important.

This is why DEM is important for the success of your business. Besides this, every business will need a digital experience assurance tool to keep a check on the end-user experience. When considering a DEM tool, some of the important things need to be factored in. These include the total number of channels needed for monitoring, the kind of data to be tracked, and the required levels of reporting and analytics.

Reasons why DEM is critical for your company

Before DEM came into being, there were traditional ways of solving problems in the workplace. Employees would have to break their heads to find out why problems like poor connection, frozen screen, crashed app, etc., are taking place. For exactly such reasons, they either had to raise a support ticket or call the IT person to handle the situation. So, this entire way of tackling such problems was time-consuming, which also affected the productivity levels. Today, this old-school approach will never fit into the modern digital environment. And this is especially true for work environments that have embraced cloud apps and services.

For the best digital customer experience, it’s important to adopt a proactive approach that’ll continuously track the factors negatively impacting the user experience. This is where digital experience monitoring does the miracle. Through intelligent analysis and automation, the experts can quickly identify the problems even without the user’s notification regarding the same. With DEM at your disposal, it becomes easier to focus on other aspects of the business, such as service desk operations and IT asset optimization, among others.

Now that you’ve understood why DEM is crucial, let’s take a look at its top 3 benefits for providing customer experience assurance.

#1. Improves IT visibility: One of the greatest advantages of DEM is the real-time data that it collects continuously from across the digital environment. The availability of real-time information on the app’s performance, storage capacity, CPU usage, and latency, among others, can offer a better picture of what employees may face regularly and how it might affect their productivity levels. This provides room for faster improvement and aligns all the digital infrastructures for a better user experience.

#2. Productive workforce: When employees experience technical glitches regularly in the workplace, it’s understood that they’ll be unproductive. But when issues are addressed immediately, even before they turn into problems, you can be assured that the employees will enjoy a great digital experience. This will also motivate them to stay productive and happy. To ensure a peaceful working environment, businesses need to have a solid digital experience platform to get all their real-time data.

#3. More business growth: DEM is known for driving excellent business outcomes by expanding opportunities, enhancing efficiency, and offering a competitive advantage. By evaluating the user needs and understanding how digital experience can impact productivity and employee experience, businesses can go about establishing KPIs. 

Conclusion

After all this discussion, you must be thinking: why should you invest in digital experience monitoring when you can simply obtain qualitative feedback from the users about their experience? It’s true that sentimental analysis or feedback from users cannot be captured through endpoint data. But when you’re implementing IT strategies, you need to have objective data at your disposal, which is not possible just by interviewing the users. You need to understand that DEM is a growing market, and businesses have to select a suitable digital customer experience platform for the best user experience.

Resource

James Daniel is a software Tech enthusiastic & works at Cigniti Technologies. I'm having a great understanding of today's software testing quality that yields strong results and always happy to create valuable content & share thoughts.

Article Source: medium.com

[incight]

Test Automation Framework for Banks | Automated Testing in Banking | Cigniti

Cigniti’s automated testing services and reusable testing artifacts for Banking help achieve high levels of customer satisfaction and retention.

[incight]

Blockchain Testing | Banking Domain Application Testing

The emergence of blockchain technology and blockchain-based payment firms has put pressure on existing cross-border payment institutions. This healthy competition will lead to innovation, which will be beneficial for end users.

[incight]

Watch this video of cigniti’s blog to learn more about how blockchain is solving the pain points in the payments sector.

Read more: https://www.cigniti.com/blog/blockchain-pain-points-payments/

[incight]

Why is Quality Assurance a Must in Medical Device Testing?

The healthcare sector has witnessed a breakthrough in the diagnosis and treatment of diseases with the advent of advanced medical technologies in the last few years. The breakthrough has enhanced the accuracy and efficacy of medical systems and streamlined the management of processes in healthcare. In this context, it is important to know the role of quality assurance and how it brought about a qualitative change in the delivery of treatment, especially during the pandemic through tele-medicine.

Medical devices are essential in the healthcare industry as they help in the prevention, diagnosis, and treatment of illnesses. Medical device testing has become crucial due to the growing complexities of software embedded in medical devices. The quality of such embedded software can be affected by a plethora of factors like hidden glitches, regulatory delays, and threat actors, among others. To meet the growing demands and to ensure the reliability of these medical devices, quality assurance has become the need of the hour. In this article, we’ll talk about medical device software testing and the importance of delivering quality assurance (QA) as a part of this testing service.

Medical Device Testing: A Brief Understanding

Medical device testing involves various strategies to ensure the device is safe and delivers accurate readings and optimal performance while in use. This is one of the most critical steps towards transforming an innovative product design into a successful marketable product. These devices need to comply with certain regulatory standards before they are released for actual use in the healthcare segment. Therefore, it’s important to have a robust testing strategy in place to identify any hidden glitches or vulnerabilities in such devices or the software running them. This is where a medical device testing company can assist you. They’ll prepare and implement a comprehensive test strategy to ensure the software complies with all regulatory standards and meets all quality-related outcomes. This is where Quality Assurance (QA) plays an integral role.  

Let’s now understand the role played by QA in testing medical devices.

Quality Assurance – Procedures and Benefits

Quality Assurance (QA) involves a wide range of systematic procedures that effectively monitor the design process of medical devices and ensure all quality-related aspects are fulfilled. This testing process involves the removal of any possible defects in the device and improvement in the processes to make the device safe while in use. It’s the role of QA experts to implement a robust test strategy to ensure the delivery of high-quality products. Also, QA is not a single process; rather, it includes a combination of processes to detect possible manufacturing flaws in a device. As shown below, there are several methods used to validate the quality of a medical testing device:

Functionality Testing: Here, the functionality of the software application running on the medical device is verified. The main objective is to see if the medical device software is functioning as per the designed specifications.

Device Verification Testing: This procedure follows a standard methodology to make a comparative study between the current product requirements and the requirements that have already been approved.

Device Validation: The primary objective of medical device software validation is to check if it meets the specific requirements of the end users (doctors, technicians, and patients). In this process, the device is tested under real operating environments to ensure its efficiency.

Device Compatibility: If a medical device is found to be compatible across databases, browsers, operating systems, networks, and hardware configurations, it is considered safe to use.

Automated Testing: This kind of testing is done to remove the hassles of manual work. It streamlines the testing process, thus making it faster, more complete, and more accurate.

Now that you’ve understood the methods involved, let’s take a close look at the various benefits of Quality Assurance (QA).

Ensures the medical device meets various compliance regulations and internal quality standards

Verification and validation of medical devices in various fields like dentistry, cardiology, surgical, and orthopedics, among others.

Enhances the clinical effectiveness and efficiency of medical devices

Risk-based testing ensures device compatibility and helps in continuously modifying the problem areas 

Conclusion

Medical devices are critical since they directly impact the health and well-being of patients. Therefore, medical device testing is an absolute necessity to ensure optimal performance of these devices while in use. End-to-end testing helps in overcoming some of the biggest challenges, like device compatibility, security breaches, and cloud adoption. Any kind of performance issue could pose a great risk to the patient’s health, including leading to fatality. So, the healthcare sector needs to avail medical equipment testing services to ensure the reliability, safety, and effectiveness of the devices in use.

Resource

James Daniel is a software Tech enthusiastic & works at Cigniti Technologies. I'm having a great understanding of today's software testing quality that yields strong results and always happy to create valuable content & share thoughts.

Article Source: eurostarsoftwaretesting.com

[incight]

Creating a Custom Safety Testing Plan to Suit the Needs of Your Medical Device

Watch this video of cigniti’s blog to learn more about creating a custom safety testing plan to suit the needs of your medical device.

Read more: https://www.cigniti.com/blog/custom-safety-testing-plan-medical-device/

[incight]

How to Achieve Enterprise DevOps Transformation in 5 Steps

DevOps has become the buzzword for many organizations across domains to streamline their value chains, drive excellence, achieve superior customer experience, and enhance productivity, efficiency, and revenue. It is a culture encompassing areas of software development such as testing, delivery, maintenance, and security. DevOps enables the stability of all programs, processes, and systems that are part of the digital infrastructure of any business enterprise. With digital transformation being embraced by businesses to achieve a host of outcomes, a DevOps transformation roadmap should be followed to make businesses competitive. According to Nutanix, 83 percent of business enterprises are embracing DevOps and incorporating it into their value chain. The key metrics in DevOps implementation by enterprises include deployment frequency, change failure rate, lead time for changes, and mean time to restore.

However, implementing DevOps in large enterprises can be challenging due to the prevalence of issues such as dependence on legacy systems, manual workflows, and monolithic systems, among others. This is because the scale and timelines for such organizations are difficult to meet. Besides, in non-DevOps environments, the development, testing, and production teams generally work in silos with no coherence and synergy in their actions. This can make the task of upholding the compliance and security requirements of the software application quite daunting. So how can enterprise DevOps transformation be achieved by overcoming the above-mentioned challenges? Let us find out.

A 5-step approach to enterprise DevOps implementation

Some of the best practices to consider while implementing a DevOps transformation strategy are given below:

#1. Leverage existing architecture: The DevOps approach does not aim to replace an enterprise's existing legacy digital architecture, but rather to build capabilities on top of it. This calls for opening toolchains to support hybrid IT environments while transitioning from, say, mainframe to cloud-based services. So, building something new from existing assets is likely to outperform the DevOps transformation plan that entails building everything from scratch while discarding any existing legacy systems.

#2. Make DevOps automation part of the SDLC: To deliver quality, the QA testers should check the built code frequently and early in the SDLC. This helps in the quick identification and mitigation of errors as opposed to the waterfall model. By implementing DevOps automation, businesses can test any database or network changes, middleware configuration, or source code. Automation can be set in motion by identifying test case scenarios, using the right tools, setting up the right test environment, and analyzing test outcomes.

#3. Not overburden the operational process: Customers have high expectations from enterprises when it comes to the quality and delivery of products or services. This means the delivery process should be aligned to the business needs, which include automation, removing constraints, and an increase in process visibility for stakeholders, among others. Further, for large enterprises, stakeholders should understand how the system architecture was conceived to perform and how it is performing currently. This is essential to building a resilient business enterprise where real-time visibility is created and value systems are optimized to enable real-time decision-making.

#4. Apply configuration and change management: These are fundamental features of any enterprise operation comprising automation, monitoring, and maintenance of system configurations. These drive the software development, testing, and delivery environment through storage, networks, applications, and servers. Configuration and change management enable teams to get a larger picture and allow the utilization of DevOps QA offerings rather than investing time and effort in creating new offerings from scratch.

#5. Improve business confidence: To improve the performance, quality, security, and compliance of systems and applications, DevOps implementation should be embraced by business enterprises. This does not mean quality needs to suffer at the altar of change and speed. To be competitive, businesses should aim at achieving speed and quality while making the transition to an all-encompassing DevOps culture. An environment should be created where businesses can have the confidence to act without minding the consequences of their risks. Also, in their digital transformation journey, they should make security and quality the key components of their software architecture.

Conclusion 

The above-mentioned methods are very effective in achieving enterprise DevOps transformation. In fact, there can be other methods, such as making the transformation all-inclusive, improving the process of innovation, making a long-term commitment, receiving quick feedback, implementing automation, and delivering desirable results, among others. For any DevOps transformation roadmap to succeed, the process has to be all-encompassing, gradual, transparent, and communicative.  

Resource

James Daniel is a software Tech enthusiastic & works at Cigniti Technologies. I'm having a great understanding of today's software testing quality that yields strong results and always happy to create valuable content & share thoughts.

Article Source: devdojo.com

[incight]

Top 5 Tools to Measure Digital Customer Experience in 2022.

Delivering a personalized customer experience across digital channels is essential for business enterprises to be competitive and successful. Driven by technology, brands are focusing on providing customer experience assurance based on data gleaned from various digital channels in real-time. Purchasing behavior and customer journeys have shifted to digital in a major way, making it essential for business enterprises to deliver digital CX across digital touchpoints and customer-facing channels. The benefits accrued for businesses from deriving customer experience insights are:

Offer a single source of truth to every customer.

Create interactive customer profiles.

Personalize your interactions.

Improve the customer experience.

Improve the governance of customer data.

To achieve timely, personalized, and context-driven customer experiences that are accessible across customer-facing channels, businesses need to harness the best customer experience assurance tools suitable to their requirements. The key capabilities offered by such tools are as follows:

Context-driven experiences based on customer interactions across digital touchpoints.

Personalized customer journeys based on purchase history, customer behaviors, location, and other factors.

Customer engagement across the value chain.

Customer communication on a device used by them.

Managing and storing information irrespective of formats.

Identifying unhappy or passive customers.

Creating cost-effective campaigns to increase the organization's customer value.

Top 5 customer experience assurance tools 

With technology leading the way in understanding customer behavior and delivering a reliable CX assurance platform, the top 5 digital tools and their key features are mentioned below:

1. Zendesk: It is one of the robust reporting tools that helps businesses understand trends and create a better user experience. It provides quick customer support across channels and digital touchpoints such as chat, email, phone calls, and social media, among others. With an in-built survey feature for customer experience, Zendesk measures the satisfaction of customers while using specific services.

Key features

Allows the conduct of NPS (Net Promoter Score) surveys to garner customer feedback.

Allows the viewing and analysis of customer service performance using built-in dashboards.

Easy integration with cloud-based CRM systems.

2. Salesforce Service Cloud: A CRM tool for streamlining a company's entire customer support operations. With an AI-powered chatbot and a customizable user interface, the tool can handle all customer queries effectively. This leads to reducing the wait time in customer service and the workload of customer service resources.

Key features

Recommends relevant articles to customers.

Routes querying customers to the relevant customer agents for quality service, automatically.

Automates repetitive tasks to transform the efficiency of customer service.

3. HubSpot Service Hub: It is a CEM (Customer Experience Management) platform that handles all customer issues using a ticketing system. Besides, it also offers inbound marketing solutions for businesses and offers a visual reporting dashboard to assess the performance of the customer support team. With features to access customer feedback, it helps measure the level of customer satisfaction.

Key features

The conversation inbox feature tracks end-to-end customer interactions.

Answers to frequently asked customer queries through support articles.

Connects with customers and responds promptly through live chats.

4. Acoustic Experience Analytics: One of the best SaaS-based customer experience assurance tools, Acoustic Experience Analytics helps make the customer journey smooth and hassle-free. It allows the replay of customers’ web browsing experiences to identify and address customer-related issues. It comprises features relating to customer sentiment analysis to identify positive or negative sentiments among customers through NLP (Natural Language Processing) techniques.

Key features

 Allows tracking of specific customer sessions using the search functionality.

Offers an insight into customers’ viewing activities using the heatmaps feature.

Allows the creation of KPI reports to track metrics such as customer satisfaction score and customer retention rate, among others.

5. Adobe Experience Manager: It is a robust content management system that helps to deliver a superior customer experience. It allows the creation of personalized content for customers across customer-facing channels such as web and mobile apps. As a real-user monitoring platform, the tool enables the conduct of a CX survey to measure customer experience. Adobe Experience Manager helps marketers assess the diverse requirements of their customers using customer segmentation.

Key features

Creates and provides customer-centric content using Artificial Intelligence.

Allows the interpretation of customer decisions using a feature for customer journey analytics.

Allows customer access to support instructor-led guidance training and articles.

Conclusion

Customer experience assurance tools are essential for businesses to understand customer journeys and the areas where suitable changes need to be made. These offer increased customer engagement, a higher rate of customer retention, and reduced marketing costs for businesses.

Resource

James Daniel is a software Tech enthusiastic & works at Cigniti Technologies. I'm having a great understanding of today's software testing quality that yields strong results and always happy to create valuable content & share thoughts.

Article Source: medium.com