Leading brands such as Apple, Samsung, and Google have been dedicated to their users and continue to meet their needs through Design Thinking. Design thinking is a creative process for problem solving which “seek to understand the user, challenge assumptions, and identify alternative strategies and solutions,” (Dam and Siang). It is a process that allows the designer to question the problem, the assumptions, and the implications within the circumstance. Design Thinking is a method that allows the individual to exercise their creativeness through brainstorming sessions, hands-on approach, and experimentation, such as, sketching, and testing their ideas through prototypes. In addition, Design Thinking is also known as thinking outside the box to certain problems or designs that any individual can encounter.
According to Hasso-Plattner Institute of Design at Sandford, Design Thinking is distributed through a five-phase model which is not predominantly sequential. This five-phase model consist of empathy, understanding their user’s needs and problems, creating ideas for innovative solutions, hands-on prototype, and finally to test their solutions. Although, there is room for failure, as a designer, Design Thinking is an iterative process where one needs to repeat certain steps with a different approach to obtain their desired results.
However, when humans tend to think outside the box, they sometimes create bigger problems than what their current situation is and even then, the solution seems to be right in front of their nose. For example, a truck driver got stuck under a low bridge which resulted in a traffic jam, therefore, emergency personnel had to arrive to the scene. Many firefighters and engineers were thinking of creative solutions as to remove the bridge or to dismantle the truck, yet a teenage boy walking by observed the dilemma and thought “why not remove the air from the tires?” At that moment, everyone was shocked with such innovative solution to the problem. Overall, this anecdote symbolizes the obvious solutions we have before the problem, yet are some of the hardest ones to pursue because as designers and humans we constraint ourselves to work with extremely creative solutions.
In addition, Design Thinking is guided by a scientific approach which includes analyzing, researching, and application. For instance, the designer such as Apple needs to analyze how their users interact with their products, research their needs, and how they can apply their findings and create a solution to the problem that they may be encountering within their products. This is where the five-phase model is applied because the designer needs to empathise to help define the problem, ideate for innovative solutions, and create prototype to test possible solutions; however, this is a non-linear process.
In comparison to Human-Centered Design, Design Thinking is also a problem-solving approach to a specific design that affects others. Design Thinking also involves a scientific method through analyzing, researching, quantitive research, and testing. Therefore, Design Thinking is for everyone, not only designers, such as businessmen, “creative employees, freelancers, and leaders who seek to infuse design thinking into every level of an organization,” (Dam and Siang).
Dam, Rikke and Teo Siang. “What Is Design Thinking and Why Is It So Popular?” The Interaction Design Foundation, https://www.interaction-design.org/literature/article/what-is-design-thinking-and-why-is-it-so-popular