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Quality Corner: What About Pronouns?

Radcom values quality. While what is considered high quality within writing and design can be variable, there are tried-and-true best practices that anyone can follow to improve their craft and ensure they produce exemplary work every time. Learn with us and grow from our lessons learned. Pronouns are words that either refer to or take the place of a noun. Pronouns are a lovely invention that…

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Quality Corner: What About Pronouns?

Pronouns are words that either refer to or take the place of a noun. Pronouns are a lovely invention that allow us to talk about Uncle Ben without having to say Uncle Ben every time we discuss Uncle Ben, because, let’s face it, we would all get rather sick of Uncle Ben if that were the case. For that matter, pronouns allow any group to refer to the group without having to list each group…

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What Can You Do to Expedite a Performance Improvement Project?

In a perfect world, we’d all have lots of warning about projects coming up, we’d plan carefully for their execution, and we’d allot ourselves plenty of time to get them done right. Let’s be honest though; it doesn’t always work out that way. Sometimes priorities shift. Sometimes unforeseen circumstances disrupt our plans. Sometimes we’re simply given a deadline that we can’t budge, even if we’d…

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Unique Businesses Require a Unique Approach to Performance Improvement

Your business is unique. It’s a fact. Others might conduct business in a similar manner, have a similar organizational structure, sell similar products/services, or use similar tools but there’s no other company just like yours. Your business may actually be way different from even close competitors—so different, in fact, that you have to wonder if any consultants or potential business…

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How Much Does Performance Consulting Cost?

We know it’s on your mind. How much does performance consulting cost? It may even be one of the first questions you asked yourself: “This company sounds promising, but how expensive are they?” We get it. You want someone who will do good work, but you also want a performance improvement partner that’s affordable. We aren’t afraid to address the question, but we are afraid you may already know…

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Practicing What We Preach: Implementing a Proven Process to Improve Business Performance

We know we aren’t the only training and technical documentation firm out there. Others offer similar services, but no one does it quite the way we do. In order to help you improve business performance, we have honed a process over the years that’s unique to our business, allowing us to efficiently gather the right information for each job, then record it and transfer it in a way that…

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3 Ways We Get to Know Your Industry: How an External Performance Consultant or Training Company Can Truly Understand Your Business

Do you work in a complex industry? There’s a good chance that the average user of your product or service has no real understanding of what you do. Even if your end-use product is recognizable, few people outside your industry understand how it’s made or how it works. It takes a lot of education for people who join your company to get up to speed, so why should you expect that external…

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Finding the Positive in a Negative Year

An open letter from Radcom President, Angie Dianetti: To say that peak performance has been difficult to achieve this past year would be quite the understatement. After all, how do you maintain productivity when your workforce is suddenly remote and workspaces are shared with children, spouses, and pets? How do you communicate clearly with your teams in an age of inadvertently muted phone…

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Tips for Virtual Training

The rise of the COVID-19 pandemic have made remote work for most companies the new norm. As a result, employees have had to quickly adapt to a home-office work life with the same expectations as in the office. For many companies, this means a shift in how they are conducting their training programs.

Consider the expense of airfare, car rentals, hotels, meals and other costs that often come…

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#training #virtual training

Radcom Named to Weatherhead 100 List of Fastest Growing Companies in Northeast Ohio

Radcom, experts in knowledge transfer and performance improvement, recently announced that it ranked number 36 on Weatherhead 100’s annual list of Northeast Ohio’s fastest-growing companies.

“We are honored to be included on the Weatherhead 100 as a fast-growing company in our region,” stated Angie Dianetti, President. “Our world is changing and the need for knowledge transfer has never been…

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#weatherhead 100

Are Regulatory Changes Making Your Training Program Unsustainable?

If you work in a heavily regulated industry like insurance, financial services, or healthcare, you know that change is inevitable, and meta factors far beyond your control can have a significant impact on how you do business.

It could be governmental mandates with which you must comply or standards set by industry groups that you must adopt.

If you work in insurance, for instance, you may…

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#financial services #insurance #regulatory changes #training

Budget Smarter by Recognizing the Gaps in Your Business

Which of These 10 Common Challenges Could You Address Next Year?

It’s budget season, which means it’s time to start thinking about what investments will create the most value for your organization next year. Leading up to 2019, we talked about reserving budget to build a training programthat works for your business. This year, we once again encourage you to do some reflection on what will…

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#continuous improvement #training #training gaps

Take a Smarter Approach to Training in 2019

As we approach the start of a new year, many companies’ strategic initiatives for 2019 have already been identified and plans to tackle major projects are taking shape. If this is the case in your organization, you might think you’re ready to hit the ground running… but are you sure?

Year after year, companies invest millions of dollars in projects that are doomed to partial success or outright…

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#documentation #training #training programs #workshops

Do You Really Need Training… Or Something Else?

Not every performance-related problem merits the same solution.

“We need training.”

This is a phrase we hear all the time from prospective clients seeking to overcome performance-related challenges within their business. Often, they are right—better training would be of great help to their organization. In these cases, our instructional designers quickly get to work partnering with the company…

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#culture #performance #technical #training #training programs

Use This Resource to Make Every Documentation and Training Development Project Easier

Project Managers: This One’s For You

Preparing for a major documentation project or training initiative can feel like an arduous task, especially when it means getting multiple stakeholders and Subject Matter Experts (SMEs) on board. If you’re equipped with the tools to quickly and clearly prepare your team for a project before it begins, however, your project will run more smoothly and your end…

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#development #project management #SMEs #training

What to Expect When Working with a Technical Writer or Instructional Designer

If you’ve never partnered with a technical writer to create essential documentation or sat down with an instructional designer to develop impactful training, it can be tough to know what to expect. Even if you have, these projects require close collaboration with subject matter experts (SMEs) within your business who hold valuable insights, and those SMEs might be hesitant to devote their time to…

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#instructional design #SMEs #technical documentation #technical writing

Policies, Standard Operating Procedures, Work Instructions and Job Aids

Understanding the Difference and the Value to Your Company

If you are like most people, you have heard words like “policies,” “procedures,” and “processes” used interchangeably before. And unless you use terms like “SOPs,” “work instructions,” and “job aids” regularly, you could be forgiven for thinking these are all the same. The reality, however, is that there are a number of different types of…

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#job aids #policies #procedures #Standard Operating Procedures

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