johnvakoc

The views here are my own and aren't necessarily those of my employeer or any other person, organization or company

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Going Global with Oracle Engagement Cloud

Going Global with Oracle Engagement Cloud

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The 4 questions you should stop asking during your one-on-one meetings

You’re probably already asking at least one of them – but it’s never too late to stop.

"A one-on-one meeting isn’t a reporting session. It’s not an accountability tool. A one-on-one meeting is your radar. It’s your metal detector. It’s one of the only ways you have to unearth what’s actually going on in your team, and what an employee is thinking and feeling."

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Bala Mahalingam shares insight on modeling hierarchies in Oracle Engagement Cloud

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https://youtu.be/DMKCDx7H8TI

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https://youtu.be/bs9EUwjES44

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One of the many great features of the Oracle Engagement Cloud to support a superior Sales and Service experience

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Learn How to Prevail in the Experience Economy at Modern Customer Experience 2019

Learn how to exceed in the Experience Economy–the new paradigm where your customers are driving innovation. Join us at Modern Customer Experience, March 19-21, 2019 in Las Vegas.

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Watch BPI on Demand use the new Oracle Engagement Cloud data import tool.

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100 years ago today, on the 11th hour, of the 11th day, of the 11th month... the guns fell silent marking the end of World War I

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Oracle Engagement Cloud is a Leader in The Forrester Wave

.@Oracle is a leader in The Forrester Wave™: CRM Suites, Q4 2018, receiving the highest possible score in SFA, CPQ, marketing automation, customer service, field service, & customer journey support criteria: http://ora.cl/ec0m6 #OracleCX #CRM

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Learn tips and patterns to extend your Oracle Engagement Cloud

A detailed blog on using Groovy scripting with the Oracle Engagement Cloud, published by Radu Viorel

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Unforgettable Episode 13: Keep "Customer Time"

Jeanne Bliss talks about how you can be more available to your customers and create better customer experiences by valuing their time.

I wish I could say “the lost art of customer time”, but that would imply this was generally “found” at some point in the past by most organizations.... 

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Register for Modern Customer Experience 2019

Join your marketing, service, sales, and commerce peers in Las Vegas, March 19-21.

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Custom Object Owner - Edward's Oracle Blog

This is post 9 of 9 in the series “Release 18 New Features” Sales Cloud Release Strategy Release 18A Opt Into New Features 18A User Experience & Analytics Enhancements Creating …

Edward describes the Custom Object Owner and Owner Hierarchy data security feature