K-Arogia Advisory Services Pvt. Ltd

  K Arogia is an AI driven entity, that develops niche and innovative tech platforms for the stakeholders of the healthcare industry.  

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Is it time for healthcare providers to reinvent the wheel?

Owning a hospital is easy, successfully running one is not. While the hospital costs have been rising, the occupancy rates have been steadily falling. The balance sheets look redder than ever, posing a serious conundrum for the hospital management. More than 80% of India’s population works on an out-of-pocket expense giving way to lack of accountability, transparency and trust between the key stakeholders; Hospitals, Insurance and Patients. This lack of trust is the key reason behind leakages wherein patients opt out of hospitals and choose to get admitted to another one of their choice. This avoidable leakage causes hospitals to lose at least 20% of their revenues, if not more.

 In a scenario like this, what is the elixir that will get hospitals to outperform? It’s the 3T model – Transparency, Trustworthy, Tangibility

 TRANSPARENCY in clinical outcomes. Service delivery with honest outcomes makes the patients at ease with the organization they put their health in the hands of.

 TRUSTWORTHY in health monitoring. Hospitals that show empathy and prolonged care coordination, not only during but even pre but also during post hospitalization stand out in the minds of the patients

 TANGIBLE in data. Hospitals that make promises and deliver based on empirical data prove to the patients that they have stood by their promise.

 It is only through a NEW SERVICE APPROACH that the hospitals in today’s time can emerge as true testaments of medical service and not just an entity with a short lived brand cognizance.   

 Do you feel that hospitals need to change the way they look at premium service delivery ?

Want to share your views, mail us at [email protected]

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Enhanced Service Offerings: Will it be the way for healthcare providing entities to cope with the COVID19 aftermath?

The effects of COVID19 on the world are no short of a sci-fi movie but unfortunately this is as real as it gets. The effect of the pandemic has affected almost all of the sectors and even the healthcare sector is no exception. On one hand the hospitals put their best foot forward to combat, control and counter the spread, while on the other hand hospitals face burgeoning losses with every progressing day. It is estimated that it could take over 18 months for hospitals to recover from this set back. All of this is in addition to the drop in the outpatient visits and high operational costs the hospitals continue to bear.

Patient outreach is the only solution that can lend a helping hand to hospitals. Here’s a multi pronged approach that can help hospitals re-stabilize:

Increased OP footfalls

Creating an OP to IP conversion mechanism

Maintain even better health outcomes

Improving patient loyalty

Creating a trustworthy brand name

Generating robust revenue based on the above 

Pre-emptive actions taken by the hospital decision makers is what will help the hospitals go unscathed in a scenario like this, lack of which will create a snowballing effect that will burden their revenue and thereby their stability in the months to come. Agree with our theory or have any other innovative way in which hospitals can recuperate? We shall be happy to hear, mail us at [email protected]