mails from the facebook concierge @mailsfromthefacebookconcierge - Tumblr Blog

31/5.2021 - day 4, email #12 - Shawn is back with more links. He hasn’t understood that I am already an Admin on the Business account. Which he should be able to see when looking at the issue from his end. I sense this is going to be a long, hard road (oh how naive I was).

#facebook concierge #emails from the facebook concierge #facebook helpdesk #facebook sucks #not helpful #the beginning of the nightmare #is this a bot?

31/5.2021 - day 4, email #11, agent #5 - introducing a new character named Shawn, which at least sounds like an actual name. Shawn has also not understood the issue at hand, but at least he’s sending a few links.

#facebook concierge #emails from the facebook concierge #facebook helpdesk #facebook sucks #not helpful #the beginning of the nightmare #is this a bot?

31/5.2021 - day 4, email #10 - in which I just go with their stupidity.

#facebook concierge #emails from the facebook concierge #facebook helpdesk #facebook sucks #not helpful #the beginning of the nightmare #is this a bot?

29/5.2021 - day 2, email #9, agent #3 - welcome to Wilvin! they still don’t realize it’s a location and not a page.

#facebook concierge #emails from the facebook concierge #facebook helpdesk #facebook sucks #not helpful #the beginning of the nightmare #is this a bot?

28/5.2021 - email #8 - explaining once again that it’s not a page, but a location. To the person at Facebook. Who should be the expert.

#facebook concierge #emails from the facebook concierge #facebook helpdesk #facebook sucks #not helpful #the beginning of the nightmare #is this a bot?

28/5.2021 - and Wani is back, but his suggestion is less than helpful. This is the 7th email and he still hasn’t understood that we are not talking about a Facebook page, but a Facebook location.

#facebook concierge #emails from the facebook concierge #facebook helpdesk #facebook sucks #not helpful #the beginning of the nightmare #is this a bot?

28/5.2021 - Now with compressed video. This is the 6th email of the day on this case.

#facebook concierge #emails from the facebook concierge #facebook helpdesk #facebook sucks #not helpful #the beginning of the nightmare

28/5.20201 - And Wani is back! At least our friend “Wani” was trying to solve the issue (it was still day one and this was the 5th email in our exchange.

#facebook concierge #emails from the facebook concierge #facebook helpdesk #facebook sucks #not helpful #the beginning of the nightmare

28/5.2021 - email number 4, same day - now corresponding with Azri.

#facebook concierge #emails from the facebook concierge #facebook helpdesk #facebook sucks #not helpful #the beginning of the nightmare

28/5.2021 - the requested video couldn’t actually be received by the Facebook Concierge.

#facebook concierge #emails from the facebook concierge #facebook sucks #facebook helpdesk #not helpful #the beginning of the nightmare

28/5.2021 - note that the Facebook Concierge is named Wani

#facebook concierge #emails from the facebook concierge #facebook helpdesk #facebook sucks #not helpful #the beginning of the nightmare

May 28, 2021 - let the pain begin

#facebook concierge #emails from the facebook concierge #facebook helpdesk #not helpful #customer service fail #facebook sucks

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