"Extraordinary experiences don't happen by accident; they're designed," a quote by Marc Haine, Customer Experience Expert and best-selling author of LIGHTS, CAMERA, ACTION: Business Operational Excellence Through the Lens of Live Theatre.
In our conversation, he shares his 30 years of experience on how to power up the customer experience.
Marc's other achievements include:
✅ Being the driving force behind TEDxDevon. The first global TEDx event in Devon, Alberta. He brought together 11 bold innovators, community leaders, and changemakers.
✅ The founder of Elite Headline Speakers is a boutique speaker bureau. They believe that booking the right speaker isn't about star power; it's about outcomes.
✅ A podcast host on Marc Haine Live and Experience Leadership: The Small Business, which combined has 125,000+ views!
✅ Co-founder and president of nonprofit organizations, which include Walk the Talks Sustainability Society and The Arts Association of Devon.
✅ A past national director of the Canadian Association of Professional Speakers (CAPS).
Want to capture 30 years of experience in hospitality, retail, and customer-facing industries?
If so, click the link in the to a conversation that will enhance the customer experience.
In February 2026, I reached 3,780 plays on Apple Podcasts in a single month, excluding other platforms. Here are 8️⃣ lessons I have learned:
1️⃣ You learn new skills, and your confidence grows.
2️⃣ You learn to manage doubt.
It is normal to think, or feel," Is this working? Is it worth it?"
Answer: Yes, any action or project that challenges you to be a better you is worth it.
3️⃣ The biggest benefit of having a guest is that they fast-track you to a better version of you.
🥸 Assuming you have a podcast founded on professional development.
👥 All my guests come from different backgrounds. Those perspectives improved my vision of what is possible.
💵 That is worth more than money. Although I will take money too 😎
4️⃣ You owe guests more than they owe you.
Wait! The point of having guests is that they share your stuff, and in return, you grow your reviews and audience.
🚫WRONG!
You have guests to help the audience first. It is important to have different perspectives from people who want to win; that is how we develop best.
Guests owe you nothing; you owe them everything. Remember, they took time out of their life to help you.
5️⃣ You improve communication skills.
🙄 I know this seems like a no-brainer, but talking to the camera, whether it is a solo episode or with a guest. It is a different skill from stand-up comedy or training professionals in selling. It is harder than I thought.
6️⃣ You get to document growth with data, the best kind of feedback.
Recently, I was asked, "I bet your first podcast was not as good as your most recent one?"
I do not want to listen to it, but I do; it reminds me of what I could have done better, so I can correct it on the next podcast.
7️⃣ Consistency compounds.
Podcasting and most projects reward people who keep showing up.
The early work feels awkward. The results are nonexistent, and the path is unclear. That feeling never goes away, but the good news is you learn to manage it better.
8️⃣ Publish for the one person who needs help.
What are their challenges, and how will the questions I ask or the content I produce help that one person?
Regardless of how much money they have or if they ever meet you.
When we help one person take one step forward, the work already matters.
It is not about helping everyone; it is about helping someone.
I will see you on the next podcast 👋
Join Paul Leon and his guests to leverage years of experience in people management, sales, and the challenges that cost money and time. Paul
Barry Moline, author of the book CONNECT! HOW TO QUICKLY COLLABORATE FOR SUCCESS IN BUSINESS, and a licensed trainer in Influence and Persuasion with the Cialdini Institute, joins me for a conversation about leadership.
Barry Moline explains extreme responsibility, leadership maturity, and how managers build teams that take ownership, show grit, and perform
How AI-powered styling reduces decision fatigue for leaders. Anya Cheng, CEO of Taelor, shares how AI improves productivity, confidence, and
I struggle with imposter syndrome, and being privileged to interview a successful entrepreneur like Anya Cheng reminds me that imposter syndrome is normal and part of the price tag to being a better professional.
Anya's successes include:
👔 Building a team to launch Taelor, a leading men's clothing subscription solution that provides personal styling and curated rentals, powered by AI.
👔 Winner of 20+ awards, including Girls in Tech "40 Under 40" and Webby Award Best App of the Year.
👔 Led eCommerce and digital innovation teams at Meta, eBay, Target, and McDonald's.
Anya provides advice from real-world results, helping professionals fast-track to a stronger-looking career.
In closing, over 5,000 sales, not including the ones I lost 🥺
I have learned that the skill of selling is easier than we think. This post is for people new to sales or being a sales manager.
If you learned or relearned a lesson that helps, consider reposting this 🤳
We overthink it, blur lines, and confuse other business areas that need different core competencies. However, sales is at the center of business areas, which is why it is important to embrace these realities to get better faster:
1️⃣ Stick to the script. In the beginning, it is normal to dislike it, but eventually, it will feel like a fidget spinner.
2️⃣ Data drives decisions, so own it: track reachouts, left messages, no response, consultations, proposals, and the outcome of closing or losing the sale.
3️⃣ Report the data to your manager with a positive attitude and collect their feedback for growth. Being negative does not fast-track career growth; it is the fast track to hurting a personal brand.
4️⃣ The volume of work to gain momentum must stay the same to keep momentum. Typically, the first 0-60 days are hard, but then the pipeline starts making returns on the actions put into it.
5️⃣ Eliminate the talk, embrace the walk. Telling a person how to do something is less important than doing something.
I give away my tactics for FREE. Follow me for content like this to save years of mistakes.
I look forward to hearing about your future success.
Critics are exciting since they are a signal that growth is happening, and here are three major lessons from what I have experienced in helping over 1,000 people, selling over $4 million in revenue, and publishing 100+ Podcasts to help people managers have a thrive mindset, not a survive mindset:
- Effort alone does not equal success, but empowering skills is exciting!
- Relationships dictate the quality of life we experience so be selective!
- Saying the word “No” is powerful when we use it correctly!
Let us give these critics something to talk about: our success.
In this insightful video, we hear about what truly defines "a real hero" in today's world. I highlight that true "real life heroes" are not those in capes, but rather the "everyday hero" among us, like electricians, teachers, and parents. These "good people" are the backbone of our "community", making their consistent efforts and dedication truly "inspiring stories".
7 Critical MBA Lessons From My Biggest Failures | EP 105 page for The Manager's Mic With Paul Leon
What many people do not know about me is that throughout 2025, I journal in a document what I have learned from people better than me, successes, fears, and failures.
In my experience, most people will not admit their mistakes, say sorry, or give praise. Well, I am not most, and if you have stopped to read this, I assume that you are not like others, too.
Failures on the journey to bettering oneself create a fulfilling future. Unfortunately, I cannot say that when I started The Manager’s Mic Podcast, I knew that. It is something that I have re-learned.
In publishing 100+ episodes, what I have learned is:
✅ Conquer cadence, commitment, and credibility will follow.
✅ People forget faster than you think. If a mistake happens, fix it in the next podcast.
✅ Do not solve pain, solve acute pain.
These three insights alone will carry us through most challenges.
Failure is an event, not a person, so leverage it to fast-track better outcomes.
Follow the podcast to be notified when it publishes on Friday, and together let us jump-start 2026 to better outcomes.
Salary still feels like a black box. This episode breaks it open.
Compensation consultant Scott Trumpolt joins The Manager’s Mic Podcast to unpack how pay works inside organizations and what managers and employees can do to win.
Learn:
✅ Why is compensation treated as “hush hush”
✅ How pay transparency changes engagement, trust, and retention.
✅ Coaching insights to make it easier for managers when having conversations about compensation.
✅ How an employee may own their career growth.
✅ The role of a manager when having a conversation about compensation and how to turn it into an opportunity for career development.
If you manage people or feel stuck in your own pay, this episode gives you language, frameworks, and examples you can use in your next one-on-one.
As we come to the end of the year, I caught myself doing something hurtful.
I was beating myself up over a goal I have not hit yet.
Earlier this year, I interviewed Diana Fritz, an author, cancer survivor, and award-winning speaker.
She said one line that has stayed with me, and I hope it stays with you, too:
Embrace the moment
That landed hard with me personally.
Since I have a bad habit of only looking at the gap, while forgetting what I already have in my life:
* Faith, which keeps me steady.
* Family, who have grown me more than any career milestone.
In the past, I would blame conditions and tell myself:
“If I hit X, then I can feel successful.”
I still wrestle with that mindset.
But
I am learning to hold two truths at the same time:
* Nothing is guaranteed.
* There is already a lot to be grateful for right now.
One challenge for me is not to allow one goal to erase the progress, the people, and the present moment I already have.
I have had so many amazing guests on this podcast and never imagined that the most rewarding thing is that I get my leaders better than me, like Diana.
Cancer survivor and executive Diana Fritz on resilient leadership: choosing your response, gratitude, and a justified-complaints culture at
In this conversation with Reed Hansen, we delved into the concept of legacy. While some may see it as something monumental, like statues or historical records, for many of us, legacy is about the impact we leave on those we connect with. It is the memories we create and the relationships we nurture that truly define our legacy.
How do you define yours?
Cold outreach is fading. Reed Hansen demonstrates how content, CRM, and a weekly cadence drive decisions and steady growth—whether solo or w
🎓 "You're too stupid to do a master's in business administration." Those words could have defined my path, but instead, they fueled my determination. 🚀
I've learned that naysayers often project their own insecurities.
The key is to rise above and pursue your dreams with unwavering resolve. Remember, hurt people hurt people, but empowered individuals uplift themselves and others. 💪
If you're facing doubts, let them be the stepping stones to your success.
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