¿Qué está pasando con el servicio de Zeta Gas en Jalisco? Usuarios reportan demoras en surtir gas LP
En redes sociales, usuarios de Zeta Gas en Jalisco indican que la empresa demora días para poder surtir gas LP en sus hogares pese a pedidos en vías oficiales.
A través de redes sociales se han intensificado reportes de usuarios respecto al servicio de la empresa Zeta Gas en Jalisco. Entre las principales quejas de los clientes en plataformas como Facebook y Twitter, resalta la tardanza de la compañía en atender las peticiones de gas para uso doméstico.
Ha trascendido que los conflictos legales de la compañía serían la causa de diversas medidas que han impactando en el servicio a sus usuarios. El origen radicaría en una disputa legal por la empresa.
Pedidos de Zeta Gas en Jalisco tardan días
Los testimonios de los clientes de Zeta Gas en Jalisco señalan que por diversos medios han solicitado el servicio de la compañía. Por un lado, y aunque vía Twitter reciben respuesta de la empresa, indican que el surtido de gas no llega o tarda días en ser atendido.
“Lamentamos mucho las molestias. Te hemos escrito vía inbox para que puedas facilitarnos tu número de cuenta o domicilio con gusto podemos ver la posibilidad de coordinar una unidad disponible para tu pedido por esta vía. Zeta Gas Jalisco agradece tu preferencia”. Es ejemplo de una de las respuestas que se brinda en redes sociales.
Ya sea porque en 24 horas el pedido sigue pendiente o hasta porque han pasado semanas, el servicio de Zeta Gas en Jalisco presenta inconsistencias en su surtido habitual a los hogares tapatíos.
El pasado 17 de julio, en plataformas como Facebook, Zeta Gas compartió un post brindado una postura sobre su servicio.
“Zeta Gas informa que por motivos ajenos no estamos prestando servicio por ninguno de nuestros canales oficiales”. El post en cuestión ha generado discusiones entre los usuarios que, desde esa fecha, siguen reportando fallas en el servicio de suministro doméstico.
However, the company has continued posting on its social media platforms providing preventive tips for gas use and installation, as well as offering promotions on its rates.
Other comments point to issues with paying debts through the company's website. The company responded that due to a system update, card payments are no longer possible. It indicates that payments can be made in cash to the retailer at home and at service centers .
Zeta Gas Jalisco is currently inviting its users to contact us through official channels, by calling 33-3668-3800 or by cell phone at *3800.
What legal situation has Grupo Zeta Gas faced?
Other users have mentioned the legal situation the company has been facing for a couple of years.
According to an investigation by Mexicans Against Corruption and Impunity, as well as various media reports, the company's overall problems began when businessman Miguel Zaragoza Fuentes and his wife and partner, Evangelina López Guzmán, began divorce proceedings.
The lawsuit, stemming from personal circumstances, reached the courts in the United States, where, following the divorce petition, Mrs. Evangelina was recognized as the legitimate owner of various companies throughout the company.
What is Zeta Gas in Jalisco?
On its Jalisco website, Grupo Zeta notes that the company was founded in Mexico in 1946 and has operated internationally since 1970. It indicates that the company directly serves more than 4 million homes. It sells LP gas through fixed and portable containers.
"We are a major supplier to industry and commerce, through our reliable bulk service and public and private filling stations for GASAUTO carburetor gas."
He points out that the company's headquarters are located in Ciudad Juárez, Chihuahua, and that it has a total of more than 80 companies with a presence in nine countries. It also has more than 7,000 employees. In Mexico, the company reports operating in 950 cities and towns.
"We have underground LP gas storage facilities in the United States and produce products that are exported to various countries. We also offer support services for the marketing of LP gas in Mexico and abroad."
"We are also one of Pemex's main customers in Mexico, as well as one of the most solid LP gas distributors in the Latin American market."