Ratings really matter for non-branded searches https://tom-bianco.com/ratings-really-matter-for-non-branded-searches/

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Ratings really matter for non-branded searches https://tom-bianco.com/ratings-really-matter-for-non-branded-searches/
The importance of reputation and reviews. https://tom-bianco.com/the-importance-of-reputation-and-reviews/
Tik Tok is adding 3 min video’s https://tom-bianco.com/tik-tok-is-adding-3-min-videos/
New Post has been published on Mobile Marketing
New Post has been published on http://www.myvomo.com/mobile-marketing-reach-customers-on-the-go/
MOBILE MARKETING: REACH CUSTOMERS ON THE GO
Like it or not, mobile marketing is here to stay. Your customers want it and you need it, so you might as well incorporate it into the overall marketing plan for your business. With My Vomo, you can integrate it easily into your ongoing online marketing
You can reach your target market on their phones wherever they are. This does two things:
It reaches them on the go. Whether they are in their vehicles, taking a stroll, or just driving the neighborhood, if they’re on their phones, they’re one step closer to your location.
Secondly, since you are reaching customers on their smart phones, they can visit your website right now and visit you when they’re in the area.
There are all sorts of things you can promote through text messaging: Your in-store specials, discount items, events, contests, surveys, and even non-business events such as community get-togethers that are taking place in your neighborhood. Whatever it is, incorporating text messaging and mobile marketing into your overall marketing plan is a smart move.
But you have to have the right software. It doesn’t take care of itself.
SMS text messaging has proven itself to be an effective marketing strategy. People like being contacted where they are most likely to touch base with your business. Take your mobile marketing to the next level and consider an integrated retail management solution to handle your mobile marketing needs.
New Post has been published on Mobile Marketing
New Post has been published on http://www.myvomo.com/5-best-tips-for-better-search-engine-listings-and-increased-conversions/
5 Best Tips for Better Search Engine Listings and Increased Conversions
A lot can go into creating a good responsive WordPress design, and just installing a few keywords into a web page’s code, then submitting a website to the search engines does not guarantee good rankings. In fact, manual submission to search engines is not really encouraged by the search engines or seasoned SEO people as well.
Director, Tom Bianco of MyVomo says, “We’ve been designing websites and hosting those sites for clients for over 13 years now. With the advent of responsive website design, as an example, if we could convey one valuable point to the general public, website designers and those that just dabble with internet technologies, it would be that the technology changes, and it changes real fast!. We have to stay in touch with those changes to ensure we give our clients an effective on-line presence to stay ahead of their competition.”
Tom adds, “When a prospective client comes to us to develop a new website for their business, they don’t ask us to help them understand the technology and their options, just offer them solutions to their current site quality issues. However, although we manage many client sites, the technology available today can now allow clients to manage some parts of their web presence.”
For good ranking for any website, on any search engine, here are some key pointers to follow:
Website layout – keep it simple. Make sure important information is “high” on the page and less important information is at, or “below the fold” (below the viewing portion of a website at bottom of your computer monitor screen).
Content – Make sure content on web page is “to-the-point”, covers all or most aspects of the topic at hand, but does not run-on forever. Make sure pictures have the proper “alt tag” descriptions and the page font has an adequate contrast from the page background so it’s easy to read.
Forget about keywords, and make sure to use “key phrases” on company web pages. Many people over-stuff the keyword meta tag code and page content, which could be perceived by some search engines as unnatural and poor rankings could be the result. So it’s not so much the keyword tag that can be a negative thing, as very few search engines actually use that meta tag for ranking these days, but more the page content.
Ask for the sale! Make sure there are more than one “Call to Action” items on all site pages which lead visitors to sales page or at least a contact page.
Lastly – all search engines have “guideline” pages. It doesn’t matter if it’s Google, Bing or any other engine – they all have guidelines. If the site owner is managing the website, read those guidelines. Otherwise have the site developer or manager read those guidelines to make sure all is well.
New Post has been published on Mobile Marketing
New Post has been published on http://www.myvomo.com/responsive-web-design-which-big-brands-have-made-the-switch/
Responsive Web Design: Which Big Brands Have Made the Switch?
Responsive Web Design, often abbreviated to RWD, is a design technique used to ensure that the viewing experience of visitors to a website is of a consistently high quality no matter what types of device are used to access it. In this post we ask: which famous brands are using this technique, and how are they using it?
The Basics of Responsive Web Design
Responsive web design describes a set of design techniques and principles that aim to produce websites that work just as well on one device as they do on any other. Viewing experience is everything. By using fluid design layouts, proportional grids and advanced media queries (CSS), designers are able to ensure a website looks, feels and operates at the optimal standard. In this case, optimal means whatever layout or technology results in the best or most fitting viewing experience for all users, regardless of whether they access the site on a desktop PC, laptop, tablet or smartphone. RWD reduces the need to scroll, pan or resize a page, making reading text and viewing images a simple, enjoyable and intuitive task.
So, Which Brands are Doing it?
A number of leading brands have embraced responsive web design, including Microsoft, Currys and Starbucks.
Microsoft
Microsoft published its new corporate website to coincide with the launch of Windows 8. The cleaner, less cluttered site uses several CSS files, with a sprinkle of Javascript and ASP, to resize all design elements, including text and images, when the viewing dimensions are modified. That can occur when the browser is resized manually by the user or when the site is accessed on different types of device. The fluid nature of the site ensures that its appearance scales consistently from, say, a 27-inch widescreen monitor to a 4-inch smartphone (held vertically or horizontally). One notable feature of this is that the website’s search box changes size and appearance when the viewing area becomes smaller.
Currys
Currys also uses a fluid layout, but its developers have gone a step further than Microsoft by making sure some of the design elements change several times in accordance with the screen size or viewing area. At full size (PC or laptop), the site displays the Currys logo on the left, a search field in the centre and account and basket links on the right. When viewed on a smaller screen, or by resizing the browser, the entire header switches to a new design and layout. A smaller logo replaces the full-size version and moves to the top centre. Menu and search links appear on the left and the background colour changes to demarcate the area effectively. When the screen size is reduced even further, all text is hidden and the navigational elements are replaced by symbols (e.g., a magnifying glass for the search function).
Starbucks
Starbucks has paid quite a bit of attention to the benefits of RWD. Unlike Microsoft and Currys, however, the site does not currently replace navigational elements with symbols when the viewing area is reduced to mobile proportions. Instead, the horizontal navigation bar simply disappears, leaving users free to click on links beneath the main corporate message.
The Verdict
As tablets and smartphones have become ever more popular, responsive web design is close to becoming a necessity. However, brands like Microsoft, Starbucks and Currys are currently leading the charge – many big firms still rely on separate mobile domains, or have no support for portable devices at all.
This isn’t necessarily all that surprising. Designing, developing and testing a new site is a significant investment; it’s not something brands are going to commit to lightly.
Microsoft, Starbucks and Currys all use responsive web design in slightly different ways, but essentially they’re all following an established format.
Their use of responsive web design certainly makes for easier user experiences. But the techniques are still young – these brands are the first(ish) wave.
It’s going to be fascinating to see how web developers dream up new, exciting, creative ways to utilise an Atlanta responsive design firm in future.
New Post has been published on Mobile Marketing
New Post has been published on http://www.myvomo.com/mobile-marketing-isnt-about-screens-or-devices-its-about-behavior/
Mobile Marketing Isn't About Screens or Devices, It's About Behavior
Marketers can’t remember this often enough: Mobile is not one screen or two screens. Or three screens (smartphone, tablet, and e-reader). Or four (ultrabook). Or five (phablet). Or six (fill in the blank with whatever connected device consumers will be flocking to next.) Google Glass? The Apple iWatch? Mobile is a behavior. The only common thread uniting the vast and diverse mobile arena is that consumers are taking a connected device with them on the go.
Consumers move fluidly across devices and platforms, and brands must do the same with their messages – not just by making sure that a banner ad is on both Android and iOS operating systems, but by being present across a variety of devices and taking advantage of the powerful features each has to offer. When brands don’t seize mobile media in this way, they create confusion or disappointment, as users discover a gap between how they expect to interact with a brand and what the brand actually can do.
This mobile reality is very challenging to act upon. Until now, media have been defined largely by constraints of functionality and environment. Television is in the home. People sit back and watch its channels. All channels have programs, and programs have commercial pods. The PC web brings together sight, sound, motion and interactivity, but people largely interact with it sitting still at a table, moving just a mouse. When it comes to mobile, on the other hand, functionalities are varied and the environment unconfined.
This complexity disrupts paradigms that marketers and agencies have relied on for decades. What does it mean to create campaigns that canot be designed for a specific screen and viewing environment, but for users on the go? How does this circumstance change the creative process and the final product? What’s the right balance between reach and device-centric innovations? How does this varied and shifting landscape complicate measurement?
Some of the most forward-thinking creatives and mobile leaders have begun to answer these questions, creating campaigns and products that demonstrate “liquid creativity,” mobile creative that flows like a liquid across devices and fits flexibly into the distinct opportunities each has available. IAB is featuring these people and their accomplishments at our June 18 session at the Cannes Lions International Festival of Creativity entitled “Liquid Creativity: Secrets of the Mobile Superstars.”
But instances of “liquid creativity” are rare. Too many brands are treating the mobile marketplace as a unified whole, relying on lowest-common-denominator creative execution, the 300×250 banner. It’s an often useful classic IAB Standard Ad Unit , but in this situation the temptation is to just re-use PC-web creative on phones and tablets, thus discarding powerful attributes of mobile, such as environmental awareness and intimate interactivity. This oversimplification is understandable: It saves money and increases audience size. But it compromises consumer engagement, brand-building potential and the value of mobile marketing itself. This practice begs the question: How much standardization is needed to make liquid creativity the norm, rather than the exception? What best practices can we define without stifling the creation of mobile marketing experiences that wow consumers?
Responsive design often comes up as an answer to liquid creativity. This is the idea that a web server can recognize the device in which it is supposed to render content, and make adjustments for qualities like screen size. But do we trust computers to make decisions about ad content? Do marketers still want to approve each permutation of an ad? Responsive design can disrupt long-held norms of digital advertising.
Another challenge posed by the liquidity of the mobile landscape and user behavior is measurement. In the PC world, attribution is already a challenge. Marketers grapple with figuring out, for example, if the search, video or display component was the catalyst for conversion. When you add in the many different types of mobile ads, the questions become even more complicated. Marketers would be best served with metrics that can cross platforms and apps. While we are making strides toward more measurability, this is a long-term goal.
Vast challenges face marketers who want to provide consumers with an array of robust experiences that capitalize on the capabilities of their most closely-held devices. Budget is often a barrier, but we need more marketers testing these waters. Flexibility is an pportunity. Marketers need to approach mobile not by device, but by their individual objectives. Select the ideal combination of right time, right environment and right consumer, and then incorporate whichever device or devices best serve the intention. Let your goals lead your mobile campaigns.
New Post has been published on Mobile Marketing
New Post has been published on http://www.myvomo.com/get-started-with-responsive-web-design-today/
Get started with responsive web design today
It’s three years since the term ‘responsive web design’ was first coined – but what does it mean and how do you use it? Sam Hampton-Smith and Sush Kelly explain all in this essential guide for beginners.
Today marks the third anniversary of Ethan Marcotte’s renowned article which coined the term ‘responsive web design‘ and changed what web designers do forever.
Things have moved forward quickly since, both in the ways we deal with responsive design and the number of devices that now allow us to access the web. Finally, large companies like Starbucks and The Guardian are embracing the responsive ethos. Join the party as we explain how to get started.
We’ll kick off by summarising the key concepts of responsive web design, so you’ll be able to join in with all those RWD conversations down the pub with total confidence. We’ll then go through the basic steps you need to start putting responsive web design into practice when you build websites.
01. Key concepts
Responsive web design is a way to provide a great experience to your website visitors whatever device they’re using
Responsive web design covers various techniques, both client and server side, that aim to make a website respond to the device it is viewed on. Despite what some people think, it ISN’T specifically a way of making a website change as you drag the browser window bigger or smaller (although as designers this is often the first thing we do when we see a new site). It’s about a range of ways in which the website responds to different sized view ports and resolutions, in order to provide the best possible experience to the user, whatever device they’re using.
In simple terms, responsive web design means you write one lot of code that means your website will adapt beautifully on every screen size, device and device orientation. For example, a three-column website layout on an iPad might become a two-column layout when the iPad is rotated, and a one-column width when viewed on a smartphone screen.
The three main methods used are:
Media queries
Fluid layouts and ems
Device/browser detection to add performance to your site and reduce bloat
02. Where it all began
This article by Ethan Marcotte started it all, three years ago
Ethan Marcotte wrote his A List Apart article in May 2010, describing and formalising an approach to website design that allows web page content to reformat to suit the device being used to view it.
The term ‘responsive web design’ was coined by Marcotte in homage to Responsive Architecture, an architectural movement that aimed to make buildings responsive to different users of a space.
In a similar manner, responsive web design aims to make a web page responsive to the device a user is browsing on – whether that’s an Xbox, a desktop computer, an iPad or smartphone.
03. Why it’s necessary
In the past web designers and developers have often created specialist, targeted websites aimed at particular classes of device. This meant that, for example, you might have a mobile version of your website served from mobile.yourdomain.com, and a separate desktop-orientated version at ‘www.yourdomain.com’.
Aside from the issue of maintaining two different designs (and potentially having to maintain two separate sets of content), this approach requires a lot of duplication of effort. In addition, Ethan points out that it’s easy to fall in to the trap of creating device-class-specific sites each time a new device comes along, so you start with an iPhone site, then add an iPad site, a Google Nexus site, and very quickly you find you’re creating many different versions of essentially the same website.
04. Why it saves you time
Responsive web design means designing once for multiple devices
Responsive web design allows you to use the same basic HTML and simply style the content differently according to the characteristics of the device being used to access it. This allows you to generate your structure once, saving a lot of duplication of content and effort.
It also allows you to future-proof your design to a degree, making your content display in a flexible manner that isn’t tied to one specific screen resolution or orientation.
This is about more than simply making your designs flexible-width; it’s about considering legibility and accessibility of content, the overall layout characteristics, and what to show and hide.
05. How to make a website responsive
It’s likely you’re already familiar with the concepts of fixed-width and fluid-width websites. The former prescribes the size at which a website’s content is rendered (960 pixels wide being a common choice), while the latter allows the width of a site to expand or contract with the size of the window being used to view it.
Designers often confuse responsive web design with fluid-width layout. The two are not synonymous at all; it’s perfectly possible to use fixed-width layouts with responsive web design, and just because a website uses a fluid-width layout, it doesn’t make it responsive.
Media queries
The first step in making your design responsive is to make it adapt to the device being used to view the website. The primary characteristic that differs between devices, at least in terms of the way we interact with a website, is the screen resolution. In simple terms, smartphones typically have a lower resolution than a desktop computer (high-dpi smartphones pretend to have a lower resolution to retain compatibility).
We can use @media queries, part of the CSS3 specification, to help us target devices based on their physical characteristics, including the resolution they render at. These allow us to use a statement such as
<link rel=”stylesheet” type=”text/css” href= “smartphone.css” media=”screen and (max-device-width: 480px)” />
to load a stylesheet that will only be applied to devices with a maximum horizontal resolution of 480px.
Different properties
You aren’t limited to the device width condition: there are many different properties you can test against using @media queries, including the device orientation, height, aspect ratio and resolution (expressed in dpi or dpcm).
As well as using @media queries in your <link /> tags, you can also use them directly in a stylesheet to conditionally apply styles to the document based on the same criteria. This works in exactly the same way:
@media screen and (max-device-width: 640px) and (orientation:portrait) { /* Rules inside the @media condition only apply if the condition is met */ #mydiv { display: inline-block; } }
06. Next steps
Adapt your layout to different screen sizes and orientations
Now you know how to set up @media queries, you need to consider how a desktop layout might be adapted to work more successfully on a smartphone.
For example, if you have a three column layout defined in your desktop-orientated styles, it might be more appropriate to repaginate these columns to become a single column for a smartphone device
HTML: <div> <p>Etiam porta sem malesuada magna mollis euismod. Cras justo odio, dapibus ac facilisis in, egestas eget quam. Fusce dapibus, tellus ac cursus commodo, tortor mauris condimentum nibh, ut fermentum massa justo sit amet risus. Fusce dapibus, tellus ac cursus commodo, tortor mauris condimentum nibh, ut fermentum massa justo sit amet risus. Aenean lacinia bibendum nulla sed consectetur. Vivamus sagittis lacus vel augue laoreet rutrum faucibus dolor auctor.</p> </div> <div> <p>Sed posuere consectetur est at lobortis. Curabitur blandit tempus porttitor. Morbi leo risus, porta ac consectetur ac, vestibulum at eros. Donec ullamcorper nulla non metus auctor fringilla. Aenean eu leo quam. Pellentesque ornare sem lacinia quam venenatis vestibulum. Curabitur blandit tempus porttitor. Nulla vitae elit libero, a pharetra augue.</p> </div> <div> <p>Praesent commodo cursus magna, vel scelerisque nisl consectetur et. Donec sed odio dui. Maecenas sed diam eget risus varius blandit sit amet non magna. Vestibulum id ligula porta felis euismod semper. Vestibulum id ligula porta felis euismod semper.</p> </div>
CSS: @media (min-device-width: 641px) { /* target devices with desktop sized resolution */
.col1, .col2, .col3 { /* Float the columns to create a three-column layout */ padding: 2em; width: 30%; margin-right: 1em; float: left; }
}
@media (max-device-width: 640px) { /* target devices with smartphone sized resolution */
.col1, .col2, .col3 { /* Float the columns to create a three-column layout */ position: relative; padding: 2em; width: 90%; float: none; display: block; margin-right: 0; }
}
The design is rendered as a three-column layout on desktop machines…
… while on smartphones it’s re-paginated to flow as a single column
As you can see from the sketched rendering above, when the device used to access this page has a horizontal width of 640px or less, the second set of rules are used to render the content stacked one above the next.
On larger resolution screens, the columns are shown side-by-side instead. This is a good example of using @media queries to tailor the display of content to suit the device – responsive web design!
Layout and images
So far we’ve looked at re-paginating your content to make it adapt to the device being used, but there’s a lot more you can do besides. The two primary techniques associated with RWD are the use of a fluid-grid layout, and fluid-images.
07. The Fluid Grid
Once you understand how media queries work you can start to experiment with fluid grid layouts and ems
The fluid-grid layout approach allows you to define a layout grid, and prescribe the maximum width you’d like the grid to extend to, while allowing it to resize to fit a smaller-sized window, keeping everything in proportion and crucially retaining the underlying grid layout. This is easier to achieve than you might think!
If a design uses a 960px grid, and we want to adopt a fluid grid instead, we need to transpose those 960px into a relative measurement, while ensuring the page is never shown wider than the equivalent of 960px.
Do the math
If we assume the default font size of most web browsers is 16px (and it broadly is), we can calculate 960px as a number of ems by simply dividing the width by the size of 1em, which in this case is 16px:
960px / 16px = 60em
Thus we can set our container to have a maximum width of 60em, avoiding the need to explicitly set a width value:
#container { position: relative; max-width: 60em; margin: auto; }
Percentages
Now our container will resize with a window, while never growing bigger than the equivalent of 960px. Elements within your design can be calculated as percentages of their container from this point in, so if you have a 540px column, this would be calculated as 540/960 = 0.5625, or 56.25%:
#content { float: left; width: 56.25%; }
Now the column will also resize with the container, making it responsive!
(Note: there are Ems calculators out there to help you with these calculations if needed.)
08. Fluid images
Making images that respond to the width of the container is relatively easy to achieve
Fluid images are images that also respond to the width of the container. This is even easier to achieve. By adding a simple set of rules to images to prevent them ever being sized bigger than their native resolution, we can set their width using CSS as a percentage, just as we did for the column in the fluid grid:
img { max-width: 100%; width: 25%; }
In taking this approach, we’re allowing the browser to resize the image to fit within the grid, while never exceeding the size it was saved at. This makes images adapt to the screen size being used to view a website, and thus they’re responsive!
09. Site performance
Once you have these methods down you can start to look at images, video and the performance of your site. After all, it’s no good using media queries to make a site look great on an iPhone when the page ends up being 3MB and taking an age to download!
In other words, responsive web design is not just about what your website looks like on different devices. It’s also about matching the size of assets, etc, to the device/browser’s capability.
British newspaper The Guardian is flying the flag here and Matt Andrews recently did a talk at Port80 events explaining the processes they use. This is well worth reading – although note that this a way down range if you’re just starting out experimenting with responsive web design.
10. An evolving discipline
Responsive web design increasingly applies to emails as well as websites, like this email newsletter from MailChimp
Beyond Marcotte’s original article, there is currently no specific best practice or set of agreed rules as to what constitutes a responsive design. Instead websites sit on a spectrum between ‘responsive design’ and ‘fixed design’, with the phrase ‘adaptive design’ often used to refer to a site that has some responsive elements and therefore sits somewhere in the middle.
Furthermore, the discipline of responsive web design is constantly evolving so you really need to embrace the subject and read (and follow) other designers and developers to stay ahead of the curve and hone your responsive skills.
This can all seem a bit overwhelming especially if you are new to web design in general. But you can break down the various methodologies so that you can still add value to your site whilst getting your head around the basics.
Conclusion
Responsive web design isn’t complicated, and it’s pretty quick to apply to an existing design. There are more steps you can take, but the three principal concepts are:
use @media queries to re-paginate your content to suit the device being used to view it
use a fluid grid to allow your content to react to smaller (and larger) browser windows
use fluid images to ensure your images also react to the browser window width
Put simply, the best way to get started with responsive web design is to just go for it. People can get precious about ‘proper’ responsive design, but essentially anything you do to your website or future designs to make them more responsive is a good thing.
Responsive sites are increasingly becoming the norm, so getting to grips with it now will really help you in your current and future web creations.
New Post has been published on Mobile Marketing
New Post has been published on http://www.myvomo.com/mobile-marketing-nightclubs/
Mobile Marketing Nightclubs
As customers become more tech savvy, mobile marketing is changing nightlife. More and more, people are using mobile devices for commerce, entertainment, sports, … you name it. The best way to target and engage your potential customers is therefore with mobile marketing nightclubs. Failing this, those customers will be lost to competitors who have learnt to keep pace with them on their mobile devices. Mobile marketing must therefore be a part of any nightclub marketing mix.
With the advent of mobile devices, consumers are now able to get information on the go. Consequently, traditional advertising media like TV, newspaper, and radio, are no longer the best way to reach them, hence the rise in mobile marketing. Mobile marketing involves the use of mobile devices like cell phones, e-readers, and smartbooks, in marketing communication. Mobile marketing can take several forms including SMS marketing, location-based marketing, and MMS marketing.
If you are looking to market your nightclub, then you have to explore mobile marketing for nightclubs. This can take several forms including text messaging, mobile social marketing, location marketing, and more. We take a look at some of them below.
Text messaging must be on the top of any list when it comes to mobile marketing ideas. It is one of the best ways to take advantage of the new interactions that have emerged as a result of mobile marketing. When people are busy, sending them an SMS text is perhaps one of the best ways to communicate with them, because studies show that persons will view text messages within 15 minutes of receiving them.
You can use interactive text messaging to create an opt-in list. You can then use that list to engage customers by offering a text-to-win contest. So you could ask them to text a keyword to the number, for a chance to win a free drink, a discount on the cover charge, or some other promotion. This will also help to attract new customers.
Mobile social marketing is also all the rage, because people spend loads of time interacting via social networks like Twitter and Facebook. So if something exciting happens at your nightclub then you can tweet about it or better yet, post a photo of it on your Facebook page and include an interactive text message. Your customers will be able to respond wherever they are. It’s also a great way to let them know about the latest happenings at your nightclub.
Location marketing is another popular mobile marketing nightclubs method. Location marketing is all about communicating with consumers depending on their location. It involves the use of mobile directories and mobile search engines, which consumers use to look-up business when they are on the go. If your nightclub is listed with the local major mobile directories in your area, and consumers are searching for nightclubs in your city, then the name of your club will appear on the list.
Mobile devices have changed the face of media consumption; there is growing demand for people to get information when they are on the run. Consequently, mobile marketing nightclubs must become the norm for nightclub owners.
New Post has been published on Mobile Marketing
New Post has been published on http://www.myvomo.com/mobile-marketing-tips/
Mobile Marketing Tips
Mobile Marketing Tips for Small Business
Here are three easy steps that they can follow which will help them make the most of mobile marketing while spending less time managing marketing tools.
Get discovered: make sure customers can find you on mobile search engines and apps. More people use their mobile phones to surf the internet every day, and local searches are preferred by mobile users. 88% of consumers who search for a local business on their mobile device, act within 24 hours (phoning, going to that business or shopping online). So you want to make sure they find you when they perform the search. But 50% of local searches are carried out outside of search engines. Mobile maps and directories are an important part of your SEO when it comes to local searches. Here are some tips to help you optimize your business for local searches:
Run a directory report. So that you can know which areas you need to put your efforts in.
Create a Google+Local page and otimize it including the categories where you want to appear, using keywords and descriptions to improve SEO.
Create your Yelp page too, and optimize it for SEO in the same way as above. Bear in mind that Yelp and Google+Local reviews are an important marketing tool.
Identify where your customers come from and target them. Targeted advertising is more cost effective. By identifying where your most likely customers come from and implementing a marketing strategy aimed especifically at them, you will be ensuring that it is more effective and less expensive than a broader, general marketing strategy. In the case of local businesses, customers are frequently people living, working and playing in the area surrounding the business. But most small businesses aren’t prepared for mobile ad targeting. Mobile targeting needs to be integrated within a greater strategy in order to leverage mobile redemptions. It’s not only about the clicks –emails and social follows are important as well, as they provide longer term value. Also, mobile marketing is cheaper than traditional marketing (it costs 47% less on average). You can use coupons with offers that the users need to redeem, collect email addresses to inform users of future offers, or any other mobile marketing strategy.
Mobile optimization is important. 60% of local businesses have websites, but 40% of those websites don’t even include a phone number on them, let alone be mobile optimized. Having a website that is efficiently displayed on consumers’ mobile phones means that these consumers will be comfortable visiting it, which will in turn mean a higher interaction and conversion for the business. However, only 6% of local business websites have a mobile-optimized website. This is expected to grow up to a 20% this year, in the meanwhile local businesses are losing sales due to this lack of optimization. A mobile website means an improved local search engine optimization (SEO), and provides a better user experience, which will ensure that those users return to it on future searches. It also gives your business a professional look, which is always good. Most business owners are reluctant when it comes to creating their mobile website, but they need to know that it doesn’t have to be hard or expensive. There are a few options:
Creating a new website from scratch. You can create one single website that adapts to all kinds of devices (smartphones, tablets, smartTVs, etc.) using one single set of code, thanks to the responsive web design technology. This way, your website will be optimized for all devices.
This will ensure you mobile search engine optimization, and work to your advantage on marketing your business. However, you need to bear in mind that designing for mobile isn’t the same as designing for desktop, so you may want to look at a few tips to develop a great-looking website for mobile devices.
New Post has been published on Mobile Marketing
New Post has been published on http://www.myvomo.com/mobile-marketing-is-on-the-move/
Mobile marketing is on the move
Capitalising on 2012′s success, mobile commerce is finally reaching its stride, and all the signs suggest that 2013 is a banner year for mobile.
Data shows that more and more consumers shop and buy through their mobile devices. In fact, a quick recap of 2012 shows that online shopping reached an all-time high during the 2012 Christmas period, with 30% growth on Cyber Monday alone. Sales soared and consumers flocked to their tablets, smartphones, and other mobile devices to make purchases.
What this also asserts is that marketers, ecommerce executives and retailers must examine the customer experience and eliminate customer pain points that block successful conversions for the retailer.
If a customer voices issues with mobile transactions, retailers must identify the issue and why it causes customers to react negatively, then they must resolve the issue immediately.
The mobile opportunity
Econsultancy’s Christmas 2012 Online Shopping Survey found that 28% of US and 24% of UK respondents has used a mobile or tablet for Christmas shopping.
Q: Did you use a mobile or tablet for Christmas shopping?
Companies can improve their mobile experiences if they understand their customers’ mobile expectations. While we all know mobile shopping was a huge success in the 2012 season in terms of actual financial figures, the real question is, what exactly did customers think and say about the mobile buying experience?
According to the IBM Social Sentiment Index, which assessed customer sentiment during the 2012 shopping season, consumers were excited about shopping at the swipe of a finger, with more than 63% of customers talking about mobile shopping as of Black Friday throughout the month of December, when referencing a mobile retail website or mobile application.
The conversation was very favourable too, with positive sentiment about mobile shopping three times that of the negative. This is a significant trend when we consider the impact consumer chatter on social networks can have on the overall brand.
What else were customers happy about when it came to mobile shopping? Customers were on the hunt for deals, and the ability to price compare within applications led the way, with more than 52 percent of customers reacting positively to the ability to price compare within a mobile application. Mobile coupons added to this consumer satisfaction, with positive consumer sentiment six times that of the negative.
No time to rest on laurels
And while this is all great news, retailers cannot stop looking for ways to improve. Consider the following: While more than 63% of customers were talking about mobile shopping, an astounding 50% discussed actually transacting through their mobile device.
Of these, 21% had positive sentiment toward in-app transactions, while 9% expressed negative sentiment. What this means is that for every two positive comments, there was one person who had something negative to share about their experience.
In addition to transactions, consumers also weren’t shy about expressing their concern with application problems. Of those consumers who had an issue buying through a mobile application, 43 percent walked away with a negative perception of the app due to the poor experience they encountered.
Application design also had challenges. While 45% of consumers who discussed application design reacted positively, 11% had a negative perception.
Now why is this data important? Well, every retailer should be aiming for perfection when it comes to the customer experience and this insight, while for the most part positive, also leaves retailers with room for improvement over the next few months.
Retailers and marketers need to enhance the mobile buying experience for customers by removing the pain points that may have caused shoppers to have a negative experience.
Last year was clearly a breakout year for mobile shopping. But there’s still plenty of room to improve this year and beyond, especially regarding usability and the customer experience. If we can make these improvements and recognise consumer struggles, I suspect we’ll be seeing record levels of mobile shopping again during the next Christmas
New Post has been published on Mobile Marketing
New Post has been published on http://www.myvomo.com/mobile-marketing-is-on-the-move/
Mobile marketing is on the move
Capitalising on 2012′s success, mobile commerce is finally reaching its stride, and all the signs suggest that 2013 is a banner year for mobile.
Data shows that more and more consumers shop and buy through their mobile devices. In fact, a quick recap of 2012 shows that online shopping reached an all-time high during the 2012 Christmas period, with 30% growth on Cyber Monday alone. Sales soared and consumers flocked to their tablets, smartphones, and other mobile devices to make purchases.
What this also asserts is that marketers, ecommerce executives and retailers must examine the customer experience and eliminate customer pain points that block successful conversions for the retailer.
If a customer voices issues with mobile transactions, retailers must identify the issue and why it causes customers to react negatively, then they must resolve the issue immediately.
The mobile opportunity
Econsultancy’s Christmas 2012 Online Shopping Survey found that 28% of US and 24% of UK respondents has used a mobile or tablet for Christmas shopping.
Q: Did you use a mobile or tablet for Christmas shopping?
Companies can improve their mobile experiences if they understand their customers’ mobile expectations. While we all know mobile shopping was a huge success in the 2012 season in terms of actual financial figures, the real question is, what exactly did customers think and say about the mobile buying experience?
According to the IBM Social Sentiment Index, which assessed customer sentiment during the 2012 shopping season, consumers were excited about shopping at the swipe of a finger, with more than 63% of customers talking about mobile shopping as of Black Friday throughout the month of December, when referencing a mobile retail website or mobile application.
The conversation was very favourable too, with positive sentiment about mobile shopping three times that of the negative. This is a significant trend when we consider the impact consumer chatter on social networks can have on the overall brand.
What else were customers happy about when it came to mobile shopping? Customers were on the hunt for deals, and the ability to price compare within applications led the way, with more than 52 percent of customers reacting positively to the ability to price compare within a mobile application. Mobile coupons added to this consumer satisfaction, with positive consumer sentiment six times that of the negative.
No time to rest on laurels
And while this is all great news, retailers cannot stop looking for ways to improve. Consider the following: While more than 63% of customers were talking about mobile shopping, an astounding 50% discussed actually transacting through their mobile device.
Of these, 21% had positive sentiment toward in-app transactions, while 9% expressed negative sentiment. What this means is that for every two positive comments, there was one person who had something negative to share about their experience.
In addition to transactions, consumers also weren’t shy about expressing their concern with application problems. Of those consumers who had an issue buying through a mobile application, 43 percent walked away with a negative perception of the app due to the poor experience they encountered.
Application design also had challenges. While 45% of consumers who discussed application design reacted positively, 11% had a negative perception.
Now why is this data important? Well, every retailer should be aiming for perfection when it comes to the customer experience and this insight, while for the most part positive, also leaves retailers with room for improvement over the next few months.
Retailers and marketers need to enhance the mobile buying experience for customers by removing the pain points that may have caused shoppers to have a negative experience.
Last year was clearly a breakout year for mobile shopping. But there’s still plenty of room to improve this year and beyond, especially regarding usability and the customer experience. If we can make these improvements and recognise consumer struggles, I suspect we’ll be seeing record levels of mobile shopping again during the next Christmas
New Post has been published on Mobile Marketing
New Post has been published on http://www.myvomo.com/why-media-sites-should-adopt-responsive-design/
Why Media Sites Should Adopt Responsive Design
Responsive design is the big buzz of 2013. If 2012 was foretold to bring prosperity based on the Chinese zodiac, Mashable’s prediction for 2013 forecast a big year for responsive design, presenting a significant paradigm shift in the web design and development world where previously we were restricted by browser or device. With the adoption of responsive design, websites are now engineered to be “device agnostic,” meaning that it doesn’t matter what device you’re using to view a site, you’re still viewing it in a way that was intentionally designed. The user experience can be controlled across platforms and devices: smartphones, tablets, laptops, PCs, or even a smart TV.
In this post we’ll discuss the background and purpose of responsive design, why it is touted as creating a better user experience for media consumers, as well as offer a few tips to convert your site and resources we have found useful where you can learn more.
DEVICE-AGNOSTIC
So you’ve got 12 boxes lined up in your living room. They fit pretty comfortably. But try fitting them in your kitchen. You might have to stack a few on top of one another to fit them. Now try fitting all 12 boxes into a bathroom stall. That’s the challenge of responsive design. Publishers have to provide users with the same content, but the content must adapt to display on any number of screens, depending on the device it appears on.
CREATING A BETTER EXPERIENCE
There is no shortage of new ways to serve up content while improving the experience for the audience. One example of a new design trend: websites that incorporate a lightbox effect to images, including a Twitter feed and a slideshow of featured content. As you evaluate what might work best for your business, it’s important to note some apps or design trends may be suitable for some and not for others, and some might simply be a passing trend. However, every once in awhile something comes around that is a must-consider addition, something you can’t avoid because it’s simply how things are going to work from now on. Say, things like single sign-on authentication or the semantic Web.
There’s a paradigm shift happening in the web design and development world right now. Where we were once restricted by browser or device, with the adoption of responsive design, sites are engineered to be “device agnostic,” meaning that it doesn’t matter what device you’re viewing a site on, you’re viewing it the way it was intentionally designed. With responsive design, the user experience and the brand experience can be controlled across smart phone platforms, tablets, laptops, PCs, or even smart TVs.
A responsive website “responds” to the screen size and adapts accordingly to present content such as articles, images and ads in the best possible way. To understand why this is important, let’s look at other styles of web design: Fixed, Fluid and Adaptive. If you want to see how these work, there’s a tool that will let you experiment here.
With a fixed layout design, a website is given a set width, let’s say 800 pixels. This may work well on a medium-sized monitor, but on a large screen it will seem tiny and on a small screen like a tablet or smartphone, you will have to scroll horizontally to see the entire site, which makes for an awkward experience.
Fluid layouts are slightly more flexible. Fluid is responsive design’s “baby brother,” in that a fluid layout uses percentages to set the width of site elements, instead of a set number of pixels, so the web page will stretch or compress depending on how wide your screen is. Responsive takes this concept a bit further.
Adaptive layouts use “media queries,” which serve up a layout based on how you’re accessing the website, so if you’re on a PC, you get the PC version of the site, but if you’re on a mobile device, you get the mobile version of the site. By using media queries, when you view a webpage your device will tell the site what size screen you’re using and then the site can adapt and serve up the appropriate cascading style sheet (CSS) formatted for your screen.
The goal is to combine a variable grid system and fluid layout concepts to, hopefully, create a universal and device-agnostic user experience. Responsive design takes the best parts of fluid and adaptive layouts and combines them to create a seamless user experience across all devices. Instead of having an app or separate site for mobile users, you have one site for all media consumers regardless of their platform. Media consumption shouldn’t be marginalized or force consumers to endure a frustrating experience just because they’re viewing the site on a phone. Avoid the myth that mobile users want less content because they’re on a smaller screen or “on the go.” A typical magazine-style or newspaper-style website has to fit a large amount of content, which usually means three “columns” of content.
Most responsive designs make use of a grid system to break up a website into even more columns. For example, when viewed on a PC, a site may have a width of nine columns, but on a tablet those same nine columns might be stacked differently. Keep in mind that one responsive column might appear as two or three columns of content on the site. The same content is there, just arranged slightly differently. And then with a mobile phone, it goes a step further. On a small screen, the nine columns might all stack vertically.
It can be difficult to visualize, so for a great example of how that works, click here. You must resize the new window to see how the numbered columns respond.
Click to see how responsive works
Device agnostic user experience.
DOES RESPONSIVE DESIGN AFFECT ONLINE AD INVENTORY?
Yes. More screen sizes mean more ad sizes, which means you could have more ad inventory to fill. Ad Networks such as ResponsiveAds.com are taking the lead by encouraging sites to sell their ad inventory in packages that include the full spectrum of mobile and standard-display ad sizes. Many sites are tackling this issue on their own and tasking their developers to create responsive ad spaces using clever CSS configurations.
HOW CAN I MAKE MY SITE RESPONSIVE?
Without getting too technical, here’s a quick overview: The process can take anywhere from 15 minutes to several weeks depending on the size of your site and how it was originally built. There’s no single solution to making a site responsive. The good news is that there’s a ton of support for responsive design in the web design community. You can find everything from responsive frameworks to WordPress themes to step-by-step instructions on how to convert your existing site or how to build a responsive site from scratch. These are some of our favorite responsive frameworks and themes:
Foundation
Skeleton
Twitter Bootstrap
Canvas WordPress Theme
HOW DOES THIS HELP MY BUSINESS?
Because responsive design isn’t one tool or one system — it’s a way of thinking and a way of designing websites so they work better for everyone. It’s due diligence.
New Post has been published on Mobile Marketing
New Post has been published on http://www.myvomo.com/retailers-start-taking-your-mobile-infrastructure-seriously/
Retailers: Start taking your mobile infrastructure seriously
Think long-term investment when it comes to your mobile strategy, noting that mobile works wonders… if it’s done properly.
Over 54% of Americans own a smartphone and just over 22 million Americans own some sort of mobile device. It’s now almost critical for businesses to ensure they are accessible over multiple mobile channels.
But is your retail business ready for this investment?
It’s time to take a step back and have a look at your digital infrastructure – is it second rate? Did you choose a cheaper system because you felt it would be better to invest money into a more tried, tested and traditional marketing strategy? If the answer is yes, then we need to have a frank discussion.
Too often I see retailers regret the fact that they didn’t spend that little bit more money and go for a higher quality digital infrastructure. Now they’ve realised mobile is the place for businesses to be and all of a sudden we have some problems.
Many organisations made the decision long ago to not put in a serious investment when it came to creating and building a digital product or service.
Today, as a mobile marketing solutions agency, we are seeing so many retailers and businesses coming to us for help with mobile, but having to delay the initiative due to some serious issues with the current infrastructure.
Instead of updating the system, however, sometimes we see organisations that are forcing their prior systems to be used, due to having neither the time nor the inclination to treat it as important for creating the best customer experience. Because of this, retailers are failing to deliver on great experiences for customers – experiences that their competitors can and will deliver better.
It’s now time for retailers to start thinking of mobile as one of their core marketing channels. Many retailers make the mistake of thinking that mobile is a one-off, short-term campaign that is going to deliver fast results in a cheap and easy fashion.
So who holds the mobile mantle in your business? Every business needs someone to take ownership and start to champion mobile internally to deliver the best customer experiences.
Mobile is a fantastic way to target on-the-go consumers and ensure a brand is visible, no matter what the target market is doing or what device they are using.
It’s not a quick fix, however. Mobile can be a slow burn and it must be considered a long-term investment – one that will be critical for business success in the upcoming years.
Take eBay for example; it is extremely successful in the mobile space and it’s because it put its money into investing in mobile early. It understood the shift that smartphones were going to provoke in consumers and began to prepare its business to accommodate this shift.
Obviously not everyone can be eBay, and not all retailers have a massive budget for marketing, but the point is that the mobile device is becoming the central control system in consumers’ lives. Many consumers would prefer to leave their wallet at home than their smartphone. It’s a very, very powerful tool.
I understand it is human nature to stick with what you know and it’s a common mistake made at board level to go with the status quo, because it’s what’s been done previously and it works. It’s so easy to think, ‘But what if it doesn’t work? How about we just stick with what we know has worked before, like our brochures?’
The problem with this mentality is consumer behaviour is changing so quickly that what has worked today, or last week, just may not have the same effect tomorrow and businesses need to keep up with these behaviours or risk being left behind.
There have been numerous reports created that show the high increase of ROI in mobile. It works, but you need to give it the attention it needs to execute an appropriate strategy. Don’t just put in money for mobile marketing – make it a core part of your business.
For those of you who are deciding to move into the mobile space, but may be worried about cost or the quality of your dedicated web infrastructure, I suggest moving your system into the cloud. There has been a massive shift over the last two to three years from dedicated infrastructure to organisations moving into the cloud, and it’s of great benefit to any organisation that takes mobile marketing seriously.
The cloud, when configured in line with best practices, allows your server system to scale infinitely-able to handle major increases in traffic during peak times. This is something that could have been avoided by the retailers involved in the Christmas Click Frenzy fiasco had they leveraged industry best practices. In case of a service disruption to a data centre, the cloud provides services that are across many regions to avoid downtime.
This is something that couldn’t have been achieved four years ago, but, more importantly, it could never have been achieved at the cost benefit that you can get now. For smaller businesses that are looking to invest but feel as though they can’t compete with the big retailers, this is the beauty of cloud computing.
Gone are the days where you had to create and build up a dedicated infrastructure and agree to a lengthy contract. Now even the smallest business can get started for as little as a couple of hundred dollars a month and this has really levelled the playing field.
The greatest characteristic of cloud computing infrastructure means it can expand as your business expands. Retailers don’t need to have million-dollar budgets anymore to set up a great customer experience online and on mobile.
So please, if you are seriously interested in investing in mobile and are dedicated to creating the best customer buying experience possible, then invest in a quality infrastructure, put together a serious mobile budget and strategy, and begin working with mobile as one of your core marketing strategies.
New Post has been published on Mobile Marketing
New Post has been published on http://www.myvomo.com/locating-the-mobile-customer/
Locating the Mobile Customer
Location-based mobile campaigns have evolved beyond handheld regional media buys and can now deliver personalized appeals to areas the size of a parking lot.
A 36-year-old real estate attorney with two kids is sitting in the bleachers of a baseball field in central New Jersey on a cool weekday evening in spring. It’s only the third inning of her son’s Little League game and slate-colored clouds are massing on the horizon. She pulls out her iPhone to check The Weather Channel app for the hourly forecast. As she scrolls, a Ford auto ad appears at the bottom of the screen. She happens to be in the market for a new car and clicks. The message invites her to come to a nearby Ford dealership on U.S. Route 1 to test-drive the 2013 Explorer.
Chance had little to do with this well-timed, though fictional, appeal. While targeting on a designated marketing area (DMA) level has been common for TV and radio advertisers, the proliferation of smartphones adds another wrinkle to location-based advertising in that targeting now is much more granular. Brands can incorporate location-based services (LBS) to pinpoint specifically where a mobile consumer is at the moment. Geo-fencing solutions create a radius around a certain perimeter—like a local coffee shop—allowing companies to push out relevant offers or deals based on a consumer’s proximity to a specific venue. In the case of our real-estate attorney, a geo-aware solution incorporates personal and third-party demographic data to send an ad tailored to her interests.
“QSRs (quick service restaurants) are all over [geoaware solutions],” says Greg Hallinan, CMO at ad networkVerve. “They were already using ZIP codes. When they combine that with the personal data [app users] have opted in to disclose, you get one-to-one marketing at scale.”
Even beyond QSRs, brand interest in LBS is increasing. This is a shift from last year when Forrester ResearchSenior Analyst Melissa Parrish told Direct Marketing News that LBS is “not a terribly high priority for most marketers across the board.” Brands like Sonic and The North Face piloted various elements of location-based marketing, which at the time was still a bit outside the norm.
But if 2012 was, according to many industry observers, the “Year of Mobile,” then incorporating LBS can no longer be considered abnormal. Consider: A Pew Research Center study conducted in May 2012 found that 74% of smartphone owners use LBS. This is a doubling of U.S. adults using LBS from the same period in 2011.
“I used to say that we were in the very early stages [of LBS],” says David Mitchell, director of business development and digital media at AccuWeather. “I’ve recently dropped the ‘very.’ We’re getting closer to the ultimate relationship with the customer.” As if to underscore the point, in March Apple acquired WiFiSLAM for a reported $20 million; its technology pinpoints a customer’s location while she’s physically in a store.
Increasingly, brands are incorporating LBS to push out offers to nearby customers or to tailor search results based on a customer’s location.
Hopping the geo-fence
Targeting mobile users by their demographics and purchase behaviors may be the draw that ultimately brings consumer companies of all stripes into location-based marketing, but it’s the national chain stores with far-flung locations paving the way. Their favored method is geo-fencing, or serving ads and offers to prospective customers who come within, say, a one-mile radius of a store. But even the relatively new practice of geo-fencing is being refined in the go-go world of mobile marketing.
Earlier this year, Quiznos ran a mobile marketing program in Portland, OR, that plucked customers not off of nearby streets, but out of nearby competitive restaurants. It’s more of a get-to-the-point approach to geo-fencing, according to David Peterson, CEO of Sense Networks, which ran the program for the sandwich shop chain.
“Mobile users aren’t impacted much by a message when they’re near a store. They already know there’s a Walmart there,” he says. Peterson’s modus operandi is hitting mobile users with offers when they’re in a store or, in the case of Quiznos, when they’d already visited a competitor’s store.
Last November and December Quiznos served up coupons via mobile ads to individuals ages 18 to 34 who had visited competitors, such as Subway or Jimmy John’s within the past 30 days and who were within a three-mile radius of a Quiznos in Portland. Sense Networks relies on personal data from apps running the ads, but also maintains a database linked to phone numbers that it integrates with census data and surveys. At program’s end, Quiznos reported that it had made nearly 3.7 million new impressions and had 20% incremental redemptions in the Portland area as compared to similar campaigns run elsewhere.
“We want to advertise to consumers as close to a location as possible, so that each dollar spent on [mobile] advertising has a direct effect on actual Quiznos locations,” says Quiznos’s Tim Kraus, senior interactive manager. “Plus, the cost of reaching the mobile consumer is economical at this time. There’s lots of inventory, and so you have the ability to maintain low bids.”
This, however, might be changing. In a January 2013 BIA/Kelsey report called “From National to Local: Mobile Advertising Zeros In,” Senior Analyst Michael Boland noted a watershed in location-based mobile ad adoption, as national advertisers evolve from running campaigns relevant primarily to desktop consumers to campaigns that appeal to mobile consumers. Moreover, the report speculates that mobile ad spending will increase to $5.8 billion by 2016, up from $664 million in 2011.
Of course, Quiznos is more interested in optimizing its current mobile strategies than it is in the proliferation of mobile ads. As with any relatively new channel, Kraus says refinements need to be made. Quiznos franchisees need training on how to interact with the mobile customer, and stores need upgraded POS systems able to scan mobile coupon codes and provide real-time reporting. “Franchise owners in Portland didn’t know if the program was successful or not, so we need improved reporting and employee training so owners who aren’t in stores on [a] daily basis know what’s going on.”
Forrester VP and Principal Analyst Sucharita Mulpuru acknowledges that few brick-and-mortar retailers are poised to make full use of the capabilities presented by mobile promotions. “Mobile conversion and sales is highly dependent on the type of website and whether you have stored payment info,” she says, “ so Amazon, eBay, Groupon, and Gilt have great mobile businesses. For most stores, transactions are not seamless on mobile devices.”
In-store search
Whether or not the claim made by Sense Networks’ Peterson that customers aren’t impacted that much by location-sensitive messages when they’re near a store are true, brick-and-mortar retailers like Walmart have been putting LBS to good use in their marketing strategies.
The retail empire that Sam Walton built on the premise of right product, right place, right time launched a branded mobile app in 2011. The development of the app was part of a greater effort by Walmart to future-proof its shopping experience, taking into account customers who would be browsing in-store, on mobile devices, and on desktop computers or laptops. “E-commerce pushed stores to the Web, and now mobile is bringing the Web to stores,” says Ravi Jariwala, spokesperson for Walmart’s mobile app team.
Last year Walmart added “in-store mode” to its mobile app, a feature that allows customers to check product prices and aisle locations for any of the 4,000-plus Walmarts, based on the shopper’s location. Just as companies like Google alter mobile search results based on a user’s general location, the retail giant, through its mobile app, alters search results down to the store level.
Walmart views this feature as a basket-builder for in-store shoppers—an opinion validated by recent research from Google. In a report released March 2013 called “Mobile Search Moments: Understanding How Mobile Drives Conversions,” the search giant found that two thirds of in-store searches are conducted to help make a purchase decision, and mobile shopping searches are twice as likely to be conducted in a store than a non-store location. Moreover, 55% of conversions from mobile searches happen within one hour because of closer proximity to the point of purchase and because the searcher is more mentally prepared to make a purchase.
Despite the anticipated benefits, Walmart is still stepping cautiously, letting customers essentially lead the way. “We’re not using a pull strategy with our geo-fencing efforts,” Jariwala says. “We will follow our customers’ lead. If they say they don’t want it, we won’t do it. If they do, we will.”
Walmart’s effort to tie in-store inventory with mobile search results is unusual. By contrast, most retailers are more interested in using location to deliver nearby customers to their doors—for instance by combining geo-fencing with paid search ads. Last Christmas a national big-box electronics retailer—whose identity Direct Marketing News does not have permission to divulge—used location and paid search to capture last-minute shoppers on the hunt within a few miles of its stores. If a shopper performed a mobile search for a Canon 100mm lens within a ZIP code of a store that had it in stock, he would be served an ad alerting him to that fact, perhaps offering a discount, and giving the option to purchase with a click and pick up the item at the store. If the nearest store didn’t have the lens, he would be served a map identifying the nearest locations that did.
The ad solution the chain used came from Retailigence, which had real-time access to inventory on hand in every chain in the store. “The maps that are provided for alternate locations for out-of-stock products send click-through rates [CTRs] up tremendously,” says Retailigence CEO Jeremy Geiger, who claims an 80% increase in CTRs for the holiday campaign. “This is real-time commerce thinking.”
A metrical moment of pause
Despite the enthusiasm around LBS from vendors and growing interest from brands, marketers are still advised to proceed with caution. True, LBS campaigns are showing triple-digit increases in usage—at least according to vendors and ad networks—but massive growth always occurs when solutions are so new. Going from one customer to three does not indicate rousing success, though it certainly looks impressive in terms of growth percentage.
National brands with deep pockets like Walmart have the resources—both in terms of in-house expertise and finances—to incorporate location into their mobile and Web assets. At this time, Walmart’s use of location to affect in-store search results is rare. Quiznos’s location-sensitive mobile ads are a more common use of LBS. Yet, the sandwich chain hasn’t fully rolled out this deployment across all of its locations nationally.
“In some ways, [location-based ads are] experimental,” says Di-Ann Eisnor, VP of platform and partnerships forWaze, a navigating app that draws advertisers such as American Eagle Outfitters, Nintendo, Ramada Worldwide Inc., and Taco Bell. “Are we actually able to increase turns and velocity at retail, and at what rate? We’re five or six months away from having good metrics,” Eisnor says.
The lack of metrics is primarily an issue for marketers who use LBS. There isn’t a standard metric for mobile campaigns and, of course, without metrics it’s difficult for brands to justify spend.
“Mobile is defined by heterogeneity,” Medialets CEO Eric Litman told the audience at the Interactive Advertising Bureau’s (IAB) Mobile Marketplace conference in April. “Every device has a different set of technologies that are required to be adapted to make sure an ad makes it to a device…consistently. Bringing technology to do counting at parity to the digital space means building from the ground up and not simply trying to adapt what we’ve done in display.” Litman also told the IAB attendees, the only way to ensure no discrepancies in mobile reporting is to not run mobile ads. However, there’s hope within the industry that location-based mobile campaigns can offer more opportunity to capture the data that marketers need to show ROI.
Some early adopters of location-based mobile marketing don’t want to tip their hands to competitors and don’t desire to raise prices in readily available mobile ad inventory. They’re also in the midst of the experiment, with few tangible results to share even with their own in-house accounting departments, let alone the world at large. As a result, the bulk of their geographically targeted mobile campaigns continue to be inexpensive add-ons to regional media buys on the DMA level. Operators of mobile ad networks, however, vow that is bound to change, and soon.
“A lot of national marketers still lean heavily toward standard DMA geo-targeting because they understand it. They’re taking what they know on the desktop and moving it over to the mobile area,” says Monica Ho, VP of marketing at xAd. “But our view is that geo-precision is the ultimate proxy for audience targeting in the mobile space. Where you are says a lot about who you are and what you’re doing. If you’re looking at a consumer who has just been to a hotel and an airport, that’s a better indicator of a traveler than someone who’s on a travel website. Someone who is inside a BMW dealership is a better indicator of a potential car buyer than someone checking out the BMW website.”
Originally Written by
Al Urbanski, Senior Writer