Nexera

NEXERA has a mission is to provide our customers with the most accurate, results-producing comparative copier/printer device data and benchmarks available in the industry, allowing them to achieve world-class performance in service operations. Business Analytics, Technician Incentive Program, Territory Creation and Management, Sales Compensation, Inventory Management, Profitability Metrics, Cost Control Alerts, Human Resources, Operations, Finance, Consulting, and Employee Development

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Service Management Training

Nexera Service Management Training offers dealer-focused, expert-led programs to enhance leadership, operational excellence, and service man

Elevate Your Dealership with Nexera’s Professional Service Management Training

Nexera is proud to introduce a comprehensive new service training offering designed specifically for dealers. With decades of industry expertise and a focus on operational excellence, our training programs empower service managers and dealership teams to lead, manage, and succeed in today’s competitive imaging market

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Executive Insight & Reporting

Today’s leader demands data to help clarify the reality of current circumstances and prepare for future possibilities. NEXERA’s Executive Insight & Reporting provides an uncomplicated visual perspective of the knowledge and insight from within and behind your data.

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Business Equipment Intelligence & Solutions Since 1993

We help dealers, MSP/MPS providers and manufacturers identify and address inefficiencies, reduce costs, grow revenue, and increase profitability.

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Explore testimonials from our happy clients and learn how Nexera's innovative solutions and support have helped drive their business growth.

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The first step in implementing Acuity is creating a hierarchy that delineates the reporting structure within the organization.  Once the hierarchy is established, Acuity provides each user with a unique login to access a comprehensive dashboard tailored to their role within the organization. This dashboard serves as a central hub where users can access both individual and aggregated team performance metrics. The dashboard presents key performance indicators relevant to each user’s responsibilities and objectives. These metrics include service response times, quality call percentages, time accountability, machine performance, and much more. By providing users with real-time access to relevant performance data, Acuity enables informed decision-making at every level of the organization. Supervisors can track the progress of their teams, identify areas for improvement, create individualized bonus programs and provide targeted coaching and support. Service managers can analyze trends, allocate resources effectively, and optimize service delivery processes. Executives can gain valuable insights into overall business performance, identify strategic opportunities, and drive organizational growth.

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Nexera powers smarter business decisions. Explore advanced solutions and insights to enhance productivity and manage your equipment more eff

We help dealers, MSP/MPS providers and manufacturers identify and address inefficiencies, reduce costs, grow revenue, and increase profitability.

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Improve your bottom line with Nexera’s Technician Incentive Program—proven to enhance service call quality and increase customer loyalty and

NEXERA offers the most utilized turnkey, self-funding technician incentive program in the industry that is proven to drive service performance to staggering levels. Our program is unique in that it is based on our exclusive national model specific performance data, encouraging technicians to meet or exceed minimum national standards per model. Technicians are rewarded based on service call quality, installing the right parts and getting equipment to run as long as possible between service calls. Technicians are also incentivized to fix your customers equipment right the first time, without having to return due to a call quality issues or not having the correct parts. Most dealerships recognize a 20% reduction in service costs as a result of the program and an increase in customer retention and satisfaction.

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Nexera's Advanced Inventory Management helps dealerships prevent parts waste, optimize reorders, and increase technician efficiency with car

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Efficient Territory Management Solutions | Nexera

Streamline territory creation and management with Nexera. Reduce travel time and optimize car stock planning efficiently through ERP integra

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Transform Data into Strategy with Insight & Reporting | Nexera

Make smarter decisions with Nexera’s Executive Insight & Reporting—access data fast, uncover inefficiencies, and boost your organization’s p

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Solutions Overview​

The success of any organization relies heavily on effective data management, which underpins every aspect of its operations. However, not all data management solutions are equal. NEXERA’s Acuity Performance Measurement and Coaching Solution stands out as a comprehensive platform designed to optimize service, parts, and labor resources, thereby enhancing the overall value of your business.

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NEXERA - Business Equipment Intelligence - Since 1993

NEXERA - Business Equipment Intelligence & Solutions. We help dealers, MSP/MPS providers and manufacturers identify and address inefficienci