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eRevMax Customer Satisfaction Survey: 9 out of 10 customers trust RateTiger & Connect solutions for accurate & up to date information

eRevMax, the leading distribution, channel connectivity, market intelligence and revenue management solution provider for travel industry, has announced the results for its annual customer satisfaction survey. The results show that 90% of the customers who took part in the survey think eRevMax solutions are reliable and provide accurate & up to date information.

“The survey is important to gain an objective perspective on all aspects of the business. The findings are an instrumental guide for our strategy. We continue to work on our mission of providing customers with the best technology supported by exceptional service and training to remove the complexity out of their eDistribution business. The result only deepens our commitment to helping hotels improve their channel management, competitive positioning as well as optimize revenue,” said Greg Berman, Chief Operating Officer, eRevMax.

The survey results collected from 500 responses shows that 86% of RateTiger customers are satisfied with the service delivery cycle time, while 90% of Connect users think the time taken to resolve issues meets their expectation. Read full story here

Oakwood selects RateTiger for channel management and competitor intelligence

Oakwood Hospitality Group, the world-class accommodation provider has selected RateTiger Channel Manager for its twelve properties to manage rates and availability across multiple sales channels from single platform.

“We are looking at implementing a channel management system that helps us achieve rate parity efficiently. RateTiger will help us save valuable time and give us a better overview of the market, enabling us to concentrate on the strategic aspects of marketing,” said Tabatha Ramsay, Vice President Sales, Marketing and Revenue.

The group has 28 properties in 15 cities across eight countries and territories, operates under three brand names Oakwood Premier, Oakwood Residence and Oakwood Apartments which offer distinct guest experiences to cater to different lifestyles. Leveraging RateTiger solutions Oakwood Asia can maximize its revenue opportunity and reduce its distribution costs by quickly and efficiently increasing its distribution reach.

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Skyware PMS Completes two-way integration to expand rate and inventory distribution

One of the fastest growing companies in North America Skyware Hospitality Solutions has completed two-way XML connectivity with eRevMax to serve automated channel management and reservation delivery to its growing base customers across the country.

“As Skyware Hospitality Solutions grows and matures in the hospitality industry, we are always looking for organizations that provide a technical advantage to our customer base. eRevMax’s, RateTiger is a great example of this. They provide a flexible solution with multiple channels and easy to use software. Their pricing model fits well within our customers' price point," said Bob Palloni, Chief Operations Officer, Skyware Hospitality Solutions.

Skyware Hospitality Solutions, serving the hospitality industry with its 24/7 service and state-of-the-art technology, is widely recognized for providing hotels, resorts, and management companies with flexible software solutions. With this integration accommodation providers connected to Skyware PMS can distribute pricing and availability to the major third party booking sites through RateTiger and Connect solutions.

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AB Hotels selects eRevMax for rate optimization

A collection of luxury hotel brand in England, AB Hotels has partnered with eRevMax to get maximum benefit from real-time rate intelligence and competitor price analysis to maintain its market leadership position. Two properties of the group Arch London and Sopwell House St Albans have selected RateTiger Shopper to get live alerts on rate changes and rate reports for upto 3 years in advance.

AB Hotels is delighted to be working with RateTiger by eRevMax as we endeavour to constantly improve the tools we use for revenue management. RateTiger offers the most detailed and comprehensive solution in the market and this allows us to have more knowledge over our competitors and ensure we are competing as best as possible,” said Rafi Bejerano, Director, AB Hotels

The partnership enables revenue management team of the hotels to compare rates and packages of its competitors, like-for-like, at both beds and room-type level while also being notified immediately of competitor rate changes through rate alerts owned luxury hotels.

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GreenPark Hotels & Resorts improves online sales with eRevMax

Leading Indian Hospitality chain GreenPark Hotels and Resorts has selected eRevMax to boost its online bookings and expand online presence. Five properties of the group are using RateTiger Chanel Management Solution to manage their rate and room inventory updates in real-time accurately across all connected sales channels.

“RateTiger provides us with all the major channels to efficiently distribute rates and inventory. We have enjoyed excellent online sales growth over the past several years with RateTiger as our channel manager. Instant updates to all our channels, the ability to modify last minute rates and maintain tighter control of our inventory has contributed to higher occupancy and revenue,” said Antariksh Mathur, Group Revenue Manager, GreenPark Hotels and Resorts.

Recipients of several national and international awards, GreenPark Hotels & Resorts are also using RateTiger Shopper to monitor rate parity across all its channels. Further, to optimize its room rates and improve price forecasting, the team is also tracking competitor rates and sales position through the rate reports and live alerts that Shopper provides.

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