SHUTTERSPEED PRIVACY
SHUTTERSPEED is committed to protect your personal and data privacy ("Data"). To ensure your confidence in supplying personal data related to your identification when using our website, we provide this Privacy Policy outlining our online information practices concerning how data is collected and used.
This Privacy Policy explains the types of information we gather and what we do with it. By using our website, you agree to the terms and policies described in this Privacy Policy.
Information Collected on the Site
SHUTTERSPEED does not request or require any information from anonymous visitors to the website. We collect information only from those users who wish to conduct business transactions (i.e. buy or sell products or services) on the website and who have registered on our website ("Registered Users"). We limit the collection and use of data to the specific information we need to administer our business and offer you opportunities which may be of interest to you.
We require certain information (such as name, company name, city, country, e-mail address and telephone number) from Registered Users.
SHUTTERSPEED will deactivate accounts of registered users that have been inactive for 6 months. An email will notify the member that his/her account is about to expire due to inactivity, 15 days before it expires. Registered Users may access and change their information at any time through the website.
In order to prevent SHUTTERSPEED's server to be used as unlimited storage, SHUTTERSPEED will delete all NON-ORDERED uploaded picture(s) after 15 days from date of upload. However, if an order(s) was/were made using an specific picture, the 15 days limit will be reset.
PAYMENT POLICY
Credit Card and Deposit Accounts
All credit card payments and debit accounts payment facility shall be subject to the terms and conditions of e-2-door, SHUTTERSPEED's recognized partner for the internet payment facility.
Cash Payments
All cash payments accepted at JRSEXpress branches and SHUTTERSPEED branches shall be the responsibility of the parties mentioned.
RETURN POLICY
The shopper is given a 5-day window from date of shipment (or a 3-day window from date of delivery) to request permission to return the product for any of the following reasons:
1. Incorrect item shipped
2. Damaged or defective items (upon delivery)
A full refund for the price of the returned item will be issued which does not include the shipping cost. All agreed refunds would be paid directly to the customer's credit card, deposit account or cash refund. This will depend on what method of payment was used to pay for the product.
For returns, email SHUTTERSPEED at help@ SHUTTERSPEED.com.ph. SHUTTERSPEED will respond via email within 48 hours and will provide the shopper with instructions on how to send the returns back.
Return Exclusions
SHUTTERSPEED shall reject returns for the following cases:
1. Damages due to misuse, abuse or negligence on the part of the customer
2. Change of mind or seconds thoughts about the purchase
3. Wrong product specifications ordered
Warranties
As a general rule, SHUTTERSPEED will not service any warranty claims.
The customer can cancel a transaction that is in "open" status. Once the status is "in process" - an item within the order has been purchased - the transaction will only be cancelled if ShutterSpeed has not processed the order. However, if ShutterSpeed has processed your order, your request shall be treated as a return. In the case of a return, ShutterSpeed will have to charge a Return Handling Fee, plus applicable taxes.
As a matter of policy, once a shopping cart has been submitted and confirmed or a quotation accepted, ShutterSpeed begins the transaction process. The shopper is therefore encouraged to review all orders carefully before submission or acceptance. To cancel an order, contact ShutterSpeed at [email protected] or call us at (02)735-1111
Delivery Tim To determine the total delivery time, the customer needs to consider the availability of the items being ordered as well as the shipping option selected. The following information may be used in calculating the total transit time:
Picture Prints Approximate delivery time is within 48 to 72 hours.
Gift Items Approximate delivery time is between 3 to 5 days. In case of delivery delays, ShutterSpeed will inform the shopper of delivery backlogs or unforeseen delays. ShutterSpeed will also advice the shopper on the impact of the delay on the delivery lead-time.
Some Possible Causes Of Delivery Delays:
ShutterSpeed tries its best to ship orders as quickly as possible. About 95% of all orders are shipped and delivered on time. However, some delays may occur. Listed below are the top reasons for delays to help customers understand the process.
On Procurement Stock Availability. Though ShutterSpeed promises availability and delivery, item may already be out-of-stock. Frequently occurs with online sales and discounts.
Seasonal Volume Online transactions consistently peak on holidays (e.g., Christmas, New Year, etc). During this time, fulfillment of orders always suffers as online retailers and transportation and logistic providers are swamped with business.
On Shipping Flight Delay or Cancellation. Rescheduling due to weather or transport mechanical problems are factors that contribute to backlogs in delivery that are beyond the control of the business.
Misplaced Shipment Loss orders due to mishandling or the accidental off-loading of cargo are other likely causes of delivery delay. The extent of the delay depends on the speed with which the loss items are recovered and the availability of the next trip.
Equipment Breakdown Delivery vehicles may breakdown during transport that may cause some delay on final door delivery. The possible unavailability of backup alternatives can complicate matters for ShutterSpeed.
Availability If the shopper orders more than one item within a purchase transaction, ShutterSpeed will make every effort to send similarly available items together, though there will be no guarantees. This of course assumes that the shipping method is the same across all items.
Instead of waiting until the entire order is ready for shipping, which may delay the entire delivery, ShutterSpeed will ship the items as they become available at no extra cost. This will only occur if the ordered items have widely different availabilities that go beyond the grace consolidation period or the ordered items have different transport modes.
As a result, ShutterSpeed may occasionally send ordered items within a purchase transaction in separate boxes. This however will not affect existing shipping charges.
Insurance When using ShutterSpeed, all orders are insured against loss or damage. The cost of this insurance is included in your shipping and handling fee.
Shipping Restrictions ShutterSpeed shall have the right, and sole discretion, to modify the shipping method with respect to the nature of the product (e.g., fragility, weight, size). This right shall exist at all times, even after ShutterSpeed has accepted the shopper's purchase instructions. This change (and the corresponding revision on charges) shall be subject to confirmation from the customer.
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