Home Automation Risk Management… Part 3
As a whole, integrators are often great at their craft… delivering technology solutions.
Our company (www.stereotypes.biz) is often brought in to “rescue” home automation projects by companies like Crestron, Control4, Savant, Vantage, Lutron, etc. when they have issues with projects in Virginia.
Before we commit to take these projects on, part of our process to determining if the project can be salvaged, is to interview the client. The goal of this 1st interview to sift through their emotions and determine the actual root of why things went awry. While we certainly stumble across our fair share of poor craftsmanship among our peers, in large part (like 75% of the time) we determine the original home automation installer didn’t fail due to technical ability but rather because they lacked good business sense and/or project management skills. In fact the most common problem was said home automation integrator simply failed to set and maintain client expectations.
For these reasons, it’s important you not only vet your home automation company’s ability to deliver the best hardware and technical ability; you also need to make sure they really understand business and project management best practices.
Some key questions to keep in mind when vetting integrators:
- How long have they been in business?
- Are they operating out of their car/garage, or do they have a real “brick & mortar” commercial business facility?
If they have a real facility, how long have they been there?
Is their facility fairly neat and organized?
- How many employees do they have and what are their rolls?
- Can they provide you with a list of at least 5 references of clients who have completed projects similar or larger in scope (to yours)?
- Do they have any clients who will allow you to tour their homes?
- How are they going to manage your project, and who’s responsible for this task?
- If you are not having this done by a systems architect, are they capable of delivering the right documentation? (Documentation should include a minimum of functional specifications, schematic drawings outlining cabling and architectural detail requirements, or at minimum spreadsheets that describe said details)
- What is their protocol for repair service after initial system deployment?
A company which has a real process should be able to quickly: answer these questions, provide examples of design documentation/functional specifications, and their plan to manage your project.
In the event a company doesn’t appear to be good on the management side of things, but you are comfortable with their technical ability, you may consider using a 3rd party who can provide the necessary system architecture, specifications, design, management team and peer review. For instance, (Globally) our company (StereoTypes.biz) is hired by architects, clients and even integrators to handle these services. We design, create documentation, and manage the project on behalf of the client, architect or integrator. In the event there is a problem with the client’s local integrator, we are able to quickly shift gears and find either another local service provider or complete the project internally. If 3rd party management is desired, be certain to factor these services into your overall budget. Typically these services are performed on an hourly and/or percentage basis. For an initial benchmark for these services, figure on $3 - $7 per square foot, or 10% - 15% of the overall entertainment/technology budget.
Finally, a general contractor, construction administration company, or architect, IS NOT the right organization to task with managing your technology. Employing these trades to be responsible for your technology would be like hiring a plastic surgeon to oversee your heart surgery. While they may be good managers, if they don’t know anymore about the technology than their clients, it’s unlikely they can effectively determine if an integrator has met their benchmarks, or if their client has been delivered the appropriate system(s) to meet the specification.